Business Analyst/QA Resume

Title
Business Analyst/QA

Primary Skills
QTP,WINRUNNER,UTI,GUI,MS Acess

Location
US-TX-Irving (will consider relocating)

Posted
May-04-09

PROFESSIONAL SUMMARY

• More than 7 years of experience in the field of Information Technology as Business Analyst, Systems Analyst, Quality Analyst and Tester.
• Experience in authoring Business Requirement Documents (BRD) by gathering Business Requirements and Expectations from Subject Matter Experts (SMEs) and defining business processes, identifying risks, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Proficient in preparing Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow Diagrams, Sequence Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio and Rational Rose.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Experience in Functional, Performance, Load, Stress, Integration, Regression, Data-driven, GUI Testing and UAT (User Acceptance Testing).
• Experienced in understanding of the manual and automated testing processes.
• Experienced in all aspects of SDLC, such as Requirements Analysis, Design, Implementation, Testing, Quality Control and Deployment.
• Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases (Manual / Automated), Defect Reports and developing Test Scripts.
• Expertise in Manual and Automation testing using Mercury Interactive Tools Winrunner7.x, QTP 9.1, Testdirector7.x/Quality Center 9.0 and LoadRunner8.0
• Developed and executed test cases for various Client-Server and Web based business applications.
• Experienced in performing White Box, Black Box and Functional, Regression, Integration, System and Smoke tests.
• Excellent writing and language expression skills.
• Exceptional ability to adapt to latest technologies, perseverant, innovative and organized
• Acted as liaison between the business and development teams for requirements.
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.
• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse socio-economic and cultural backgrounds
• Create FAQs and other documentation


TECHNICAL EXPERIENCE

Testing Tools : WinRunner 7.6/7.0, Quick Test Professional 9.1 and Test Director
8.0/7.0/6.0, QC 9.0.
RDBMS : MS SQL Server 2000/7, MS Access 2000/97
Programming : C, C++, SQL, VB Script, ASP
GUI : Visual Basic 6, Developer 2000 (Forms4.5, Reports2.5)
Other Tools : MS-Word, MS-Excel, MS-PowerPoint
Operating Systems : Windows NT 4/XP/200X/9x, UNIX, MS-DOS 6.22


PROFESSIONAL EXPERIENCE

WFC (Web Full Circle) Dec' 06 -- Till Date
Sr. Business Analyst/Quality Analyst
Content Management System

Description: Content Management System is basically a student registration and enrollment process for all users. It has the basic functionality of view orientation, admin functions and student registration process for all users. It consists of 4 major sections Student Registration, View Orientation / Video Questions, Evaluation & Admin Module. The registration page requires student's Login Information. After successful registrations with the System, registered user will get email intimation with the login information's.

Responsibilities:
• Involved in Project Management activities like Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling and Drafting remedy procedures.
• Facilitated requirement gathering sessions with the business team to collect the business standards, security and service level requirements and studied the business process.
• Performed Gap Analysis to compare all elements of existing "as is" with desired "to be" processes. Reengineered the user interface of the application.
• Extracted, discussed, and refined User and Business Process Requirements from SMEs. Also, co-authored User and Functional Requirements.
• Created and maintained Business Use cases and System Use cases, Use Case diagrams, Flow Diagrams, Business Flow Diagrams, Activity diagrams and Sequence diagrams throughout the SLC.
• Conducted and participated in walkthroughs to discuss certain issues with the development and business team.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis. Worked closely with management to keep track of the status of project and draft strategies for the near future. Used MS Project to manage schedules, deadlines, resources for the project.
• Prepared test data for positive and negative test scenarios as per application specifications. Involved in both Manual and Automated test plans and test cases.
• Used test director for defect tracking, facilitating and monitoring the testing process and bug reporting.
• Performed functional, regression and performance testing in user acceptance test (UAT) environment and approval of the application.
• Trained the end users group and documented the functional instruction and user guidelines for the same application.

Media Management System

Description: Media Management System consists of an online quote builder for media material, complete shopping cart, and be able to check out and pay online for the quotes, that would then become orders. This application consists of 4 major sections 1. The content is driven by the CMS and includes content only pages, without advanced functionality, such as the “Cd & DVD Package Gallery”, the Resources, FAQ's etc. 2. Administrator and users are accessible through different logins. 3. The shopping cart ties into supplies and print items tables. 4. The quote builder ties into CD and DVD links, it's also part of the creation of the monthly specials (Special offers), and complete packages (Video, Music, Corporate).

Responsibilities:
• Developed Test Plans, Test Cases, Test Scripts, Test Scenarios, and Test Data
• Conducted Integration, System, Functional, GUI, Regression, Smoke, Database Integrity,
• User-Acceptance (UAT) testing.
• Managed the requirements, Test Cases and Test Design using Test Director.
• Automated the functionality testing using Win runner.
• Implemented various checkpoints and developed reusable functions using Win runner
• Interacted with various end user teams during beta testing to gather feedback on application usability.
• Worked with UI designers to incorporate changes into later releases. Enhanced test scripts with custom TSL functions and by using function generators and data-driven methods such as ddt_get_current_row and ddt_close in WinRunner.
• Performed GUI, Database, Bitmap and Synchronization Checkpoints during Regression Testing.
• Worked with SQL, functions to test the database integrity.
• Verified outputs against the Oracle database using SQL queries.
• Validated back-end data using SQL.
• Maintained Test Logs, Test Summary reports and participated in defect review Meetings
• Documented all defects to ensure application software functionality for present and future builds. Logged defects and created various defect reports using Test Director.

Environment: Test Director, Win Runner, VB Script, VB6.0, SQL, Windows NT, Microsoft Office, Windows, Visual Basic, SQL Server, QTP and Quality Center.


Binaco International Technologies - Charlotte, NC Dec'05 - Nov'06
BA Analyst / QA Analyst
Accounts Receivable System

Description: Binaco Investments Ltd. is a leading investment company. The system consists of a menu driven module consisting of Masters, Transaction Details, Reports and Exit items. It deals with the processing of invoice at all branches of the company. It is used for tracking down the outstanding and overdue payments.

Responsibilities:
• Involved in preparing Project Life Cycle Test Document and conducted Quality Reviews on project artifacts.
• Involved in QA life cycle of the entire project and also in manual testing.
• Documentation of Requirements, Specifications, Design, Operations, and Quality Testing Plans.
• Involved in creating Test Strategy for User Acceptance Testing (UAT).
• Created Test Scripts and Performed Unit, Functional and Regression testing using Win Runner and Manual Testing.

Environment: VB, VB script, Win Runner, Test Director, SQL 7 and Windows NT.


iSmart International Ltd., - Mumbai, India Aug'02 - May '03
Computer Programmer/QA Analyst
K. M. Tool

Description: Knowledge Management known as KM Tool is basically used in an organization for sharing knowledge by various employees in various departments. Knowledge sharing can be done by various methods like uploading a document at central location, which can be accessed by other employees according to privileges provided. KM Tool has a powerful search engine feature of text search and displaying results quickly to user. KM Tool consists of features like text search, single click utility, uploading document etc.

Responsibilities:
• Involved in software development and implementation of the project.
• Involved in the definition of the Test strategy and implementation of the necessary infrastructure to support that strategy - Software Installation, Test Documentation, Test Plans, Test Cases, Test Scenarios and Test Scripts.
• Participated in the system requirements analysis and document inspection.
• Developed and executed test cases (both manual and automated) based on business requirements.
• Developed test cases for Auto and Property Modules (Home Owners, Renters and Condos).
• Executed automated test scripts for Functional, Regression, Integration testing, User Acceptance Testing.
• Used pre-execution checklists to verify that the environment was ready for testing.
• Performed functional tests using Quick Test Professional.
• Executed regression and data driven testing on the system using Quick Test Professional.
• Verified Actual results against Expected results and investigated discrepancies.
• As a QA team member, deployed Test Director (Defect Tracking Tool) for communication with the production personnel, developers and team members
• Carried out extensive testing with the QTP testing tool with different test cases, which reflect various real time business situations.
• Involved in developing SQL queries and stored procedures to check data integrity.
• Created SQL scripts to test the stored procedures by sending different sets of input parameters. Performed backend testing using SQL queries to retrieve and verify information in the database.

Environment: Win Runner7.6, Load Runner8.0, Test Director 6.5, XML, HTML, SQL, UNIX.


Office Automation Software

Description: Office Automation is a collection of software programs which are utilized for making invoice, challan, purchase order for clients, and vendors generating reports. Data entry for employee, salary data, salary slip and monthly summary reports generation for employees.

Responsibilities:
• Did requirement analysis
• Manual Testing
• Writing test cases and mapping it to requirements
• Reviewing test cases
• Executing test cases
• Importing test cases from excel sheet to Test Director
• Logging Defects in Test Director

Environment: Windows 2000, VB, SQL Server, Crystal reports, Test Director 6.0


European Software Alliances Ltd. - Mumbai, India Jun'01 - Jul'02
Programmer/QA Tester
Bug Collector (Software testing)

Description: Bug Collector is an application which displays errors found in a project. It is useful for QA department and for testing any software. It has a multi-user utility and widely used by development and QA department regarding testing & resolving issues in software projects.

Responsibilities:
• Developed and debugged application using VB & SQL
• Implemented the connection to database for storing and retrieving data
• Did Unit Testing
• Prepared Excel Sheet for writing test cases
• Maintaining and executing test cases manually
• Reporting the defects to the manager.

Environment: Windows 2000, VB, SQL Server 7


Nitie Loan Management System

Description: Data entry for the credit co. bank, managing all kind of loan activities like maintain account for bank, generating receipts, voucher for employee & generating monthly reports.

Responsibilities:
• Did requirement analysis
• Designed the application.
• Writing code-using FoxPro
• Did Unit Testing

Environment: Windows 98, FoxPro, Data Reports


Sarda Paper Ltd., - Mumbai, India Dec '00 - May '01
Programmer Analyst
Payroll System

Description: This software takes care of the entire payroll system. The software takes care of all the employee details and takes into account all the salary calculations including the income tax calculation.

Responsibilities:
• Did requirement analysis
• Designed the application.
• Writing code-using VB
• Developed and debugged application using VB & SQL
• Implemented the connection to database for storing and retrieving data
• Did Unit Testing

Environment: Windows 98, VB, SQL 7.

EDUCATION

Bachelors of Commerce
P.G Diploma in Computer Programming & System Analysis

Certifications
See above


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