Resume of Master Project Management Professional

Title
Master Project Management Professional

Primary Skills
Dynamic and accomplished Master Project Management Professional and Six Sigma Black Belt

Location
US-CA-SAN FRANCISCO (will consider relocating)

Posted
Apr-16-07

Master Project Management Professional
Six Sigma Black Belt


PROJECT MANAGEMENT PROFESSIONAL - QUALITY EXPERT
As a dynamic and accomplished Project Management Professional, my strengths as both a Master PMP and Six Sigma Black Belt make me a prime candidate for positions requiring strong, quality based project leadership and execution. I enjoy managing large cross-functional, multi-disciplinary teams in all types of environments; including large and small corporations as well as start-up enterprises. My interests lie in developing or maturing an organization's PMO or expanding my knowledge and experience by managing projects from a different perspective; such as for a line of business or the Risk Management or Quality Assurance/Control aspects of a large enterprise endeavor.

CAREER TRACK

PROGRAM MANAGER (Permanent) 2005 -- Present
CAPITAL ONE AUTO FINANCE, INC., Plano, Texas
Transitioned and matured this FORTUNE 200 consumer lending company's IT PMO into a Portfolio Management environment by identifying, developing and implementing the necessary policy and procedural changes, realigning the IT organization along Lines of Businesses and deploying Clarity, Computer Associates Enterprise Resource Planning (ERP) system, which replaced a half dozen, labor intensive applications and databases with one all encompassing and powerful platform.

As a Program Manger successfully deployed Computer Associates Clarity as primary Portfolio and Project Management platform reducing operating expenses by $550,000 annually while concurrently transitioning the organization from a Project Delivery to a Portfolio Management environment, this effort received the CIO's Capital One Gold Award for Process Excellence.

Knowledge and experience in configuration, development, testing, and deployment of CA Clarity including custom filed, partitioning, and custom portlets & reports utilizing J2EE, JSP and XML Open Gateway (XOG) and Clarity Studio. Supervised 2 Business Analysts and 4 Developers.

Supported the Originations Line of Business (LOB) Portfolio with capacity planning, forecasting, estimating and financial reporting in support of IT and LOB objectives. Supported and mentored 20 Project Managers.

Chaired Delivery System and Process Improvement Committee; documenting and logging suggested ideas and issues put forth from all functional areas of the organization, for prioritization and action.

Program Manager for Delivery System and Process Improvement; delivered scores of process and system improvements including numerous enhancements to Clarity such as the end-to-end Architecture Review toolset.

Aligned the organization with PMI /PMBOK and industry standards after having researched, documented and gained Executive approval for multiple policies and procedural changes, such as the Baseline and Earned Value policies.

Provided training and mentoring in tools and processes for all new Portfolio and Project Managers, acted as System Administrator for Clarity and provided general system support to all IT resources.

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PROJECT ANALYST (Contract) 2004 -- 2005
CAPITAL ONE AUTO FINANCE, INC., San Diego, California
Responsible for assisting team of 15 Project Managers in developing and maintaining their schedules to Capital One Auto Finance (COAF) standards and in using the tools and resources of this highly developed and mature Project Management Office (PMO).

Provided training and guidance to PM's and other IT resources in the use and application of PMO tools and resources; specifically MS Project Server 2003, MS Project 2003 and Solutions Delivery Methodology (SDM) - COAF's iteration of the SDLC.

Assisted corporate SQA in conducting regular monthly audits of project efforts to ensure compliance with corporate, legal, regulatory and PMO standards and requirements.

Worked independent of corporate PMO peers while in the San Diego field office.

Initiated and conducted a gap analysis of policies, procedures, tools and templates which lead to a major overhaul and refinement of SDM as well as sparking the search for a replacement to MS Project Server 2003.

PROCESS DEVELOPER / ADMINISTRATIVE SUPPORT (Contract) 2004
NATIONAL CUSTOMER ENGINEERING, INC., El Cajon, California
Developed and documented administrative, human resources and accounting processes in addition to performing a variety of administrative and accounting functions for this computer storage reseller and service provider.

PROJECT MANAGER (Contract) 2002 -- 2003
ELECTRONIC DATA SYSTEMS, INC., San Diego, California
For this FORTUNE 100 technology service company, on their 8-year, $10,000,000,000 contract to upgrade the Navy and Marine Corps infrastructure performed comprehensive assessment of existing infrastructure throughout the San Diego region.

Conducted initial surveys of inside and outside plant / infrastructure at four major naval stations in Southern California delivering comprehensive topographical and technical documentation.

Conducted initial assessment and inventory of classified and unclassified distributed desktop systems at four major naval stations in Southern California.

PROGRAM MANAGER (Permanent), 2000 -- 2002
PROVIDIAN FINANCIAL, INC., San Francisco, California
Coordinated planning, design / development, construction, implementation and transfer of operations to a new state-of-the-art data center. Performed analyses, developed plans and coordinated activities with the architect and General Contractor, Facilities, Information Security, Risk Management and other projects. Collaborated effectively with system and network engineers, business owners and vendors.

Orchestrated the on-time and $3,000,000 under-budget construction of a $14,000,000 50,000 square foot state-of-the-art data center with hybrid 2N redundant/distributed HVAC, commercial power, back-up power generation, UPS and telecom portals.

Implemented LAN/WAN on both UNIX and NT platforms as well as storage area network (SAN) utilizing Sun StorEdge Tape Library with redundant OC3 fiber for the datacenter.

Streamlined operations by integrating three diverse Project Management Offices into a single group with a common methodology and best practices modeled on PMI's PMBOK.

Developed and validated system migration plan, including data back-up and back out contingency plan, then successfully tested by moving 50 servers with no disruption to
business operations, in preparation for the migration of corporate technology assets into new data center.

Assessed data center technical support requirements, sourced and negotiated service contracts with SUN MICROSYSTEMS, SUN MOVES, HITACHI and COMPAQ, among others.

In advance of Providian's effort to relocate their Network Operations Center (NOC) analyzed and meticulously documented and delivered all-inclusive, 1,500-page report on 30 servers and processors monitoring 90 business critical operations.

PROJECT MANAGER (Contract), 1997 -- 1999
DELTA DENTAL, INC., San Francisco, California
Planned and executed the successful deployment of the Hewlett Packard's Information Technology Service Manager (ITSM) to control the Delta Help Desk. Led the Distributed Y2K Project in business unit profiling, vendor assessment, database management, isolation testing, certification, documentation and archiving.

Realized Y2K certification for all distributed desktop hardware and software six months ahead of schedule by creating "Software Traveler" process that increased testing and certification throughput 400%.

Documented the Incident Management Resolution (IMR) process, including system architecture, analyzed baseline statistics and call data to measure the IMR's performance.

Fine-tuned re-engineering results by crafting a Help Desk customer satisfaction survey to obtain valuable user input, pre and post deployment of ITSM.

Developed and meticulously maintained libraries for the corporation's software media.

Coordinated rollout effort of over 1,200 workstations to Windows NT as part of the Standardization Project.

QUALITY ASSURANCE MANAGER (Permanent) 1997
MICROAGE INFOSYSTEMS SERVICES, INC., Emeryville, California
Recruited to troubleshoot critical problems in Accounts Receivable for this FORTUNE 500 technology services firm with $4,500,000,000 in annual revenues. Assessed needs and initiated emergency procedures to gain control over invoicing for client services.
Reduced accounting cycle time from an average of three months to real-time, significantly improving cash flow.

Dramatically improved the effectiveness of the company's invoicing function, raising performance metrics from 65% to 96%, greatly increasing cash flow.

Documented policies and procedures including technical standards, service level agreements, quality assessment and controls.

TOTAL QUALITY MANAGEMENT COORDINATOR (Permanent) 1985 -- 1997
UNITED STATES NAVY, Treasure Island, California
Analyzed existing military base functions and formulated quality methods geared to improve efficiency, productivity, accountability and to reduce operating costs. Created carefully documented plan and led implementation of the pilot program, including key performance measures. Developed and conducted training in advanced techniques of Total Quality Management (TQM) for base personnel and supervised the activities of three staff assistants.

Realized $9,000,000 in annual cost savings at Treasure Island with quality expertise, innovation and effective leadership.

Awarded Navy Achievement Medal for implementing TQM practices that were
subsequently implemented worldwide throughout the U.S. Navy.

Directed Military Pay and Travel Department at Treasure Island; wrote policy and procedure documents, trained and supervised a staff of 20.

Provided effective payroll, travel and accounting services for 400-member crew of the USS Leftwich; disbursed $20,000,000 annually, advised personnel in fiscal management and qualified as Officer of the Deck.

Supervised and directed $34,000,000 annual payroll operations for the USS Theodore Roosevelt; managed 15-member staff, maintained 1,000 pay accounts and oversaw divisional administrative and supply functions with $250,000 annual budget.

LEARNING CREDENTIALS

Master Level Project Management Studies 2007
George Washington University, Washington, D.C.

Bachelor of Science; Management 2007
Columbia College, Columbia, Missouri

Six Sigma Black Belt Studies 2005
Six Sigma U.S., Dallas, Texas

Project Management Studies 2002
University of California, Berkeley, California

Quality Management Studies 1996
Naval Leadership Institute, Coronado, California

DEGREES & CERTIFICATES

Master Project Management Professional
Bachelor of Science; Management (Cumulative GPA 3.02)
Six Sigma Black Belt
Project Management Professional (PMP) 66185
Certified Quality Manager (CQM) (expired)

ORGANIZATIONS & ASSOCIATIONS

Project Management Institute
American Society for Quality

COMPUTER SKILLS

Microsoft: Windows, Word, Excel, PowerPoint, Project, Project Server, Outlook, Visio
Adobe: PhotoShop, Acrobat, Computer Associates Clarity, Project Workbench, Project InVision, Lotus Notes, AutoCAD Lt, Great Plains, Minitab, Share Point, Knowledge Link

ACTIVITIES

Camping, Hiking, Roller Blading, Kite Flying, Photography, Art & History, Cribbage, Golf

Certifications
Master Project Management Professional
Bachelor of Science; Management (Cumulative GPA 3.02)
Six Sigma Black Belt
Project Management Professional (PMP) 66185
Certified Quality Manager (CQM) (expired)


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