Resume of Business Analyst

Title
Business Analyst

Primary Skills
Business Analysis, Client Relationship Management, Project Management, Financial and Technical experience

Location
US-NJ-Metuchen

Posted
Apr-03-07

Finance Business Analyst

OPENING STATEMENT
A position as Business Analyst with special interest in Business Analysis, Client Relationship Management, Project Management, where extensive Financial and Technical experience will add value.

PROFESSIONAL PROFILE
CORE COMPETENCIES AND STRENGTHS
* Pro-active, result-oriented professional with 4 years of experience in a client-focused role at a leading investment bank.
* Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies like RAD, Waterfall and Spiral.
* Graduate of Columbia University.
* ITSM (Global IT Service Management Standard) - Certified Professional with proven ability to analyze processes and workflows, relate them to Business goals and suggest re-engineering and implication solutions.
* ITIL (IT Information Library Foundations ) - Certified Professional with a record of managing & completing large software, infrastructure and business improvement projects on time, within budget, and that satisfy the clients' requirements.
* Understanding of Rational Unified Process (RUP), design using UML, Rational Clear Quest, Requisite Pro, Rational Clear Case and Visio.
* Experience with Fixed Income Derivatives - Interest Rate Products (Swaps, Floors, Caps, collars, Swaptions, Option Pricing Models, Futures, Forwards, Exotics, etc.).
* Experience in Risk Management and measurement tools including Value at Risk (VAR).
* Organized Joint Application Developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews, Workshops and Requirement Elicitation sessions with clients. Experience in conducting GAP analysis, User Acceptance Testing (UAT), and Cost benefit analysis.
* Experience of Financial Markets, trading floor applications, business requirements gathering, and project management.
* Knowledge of Equity Derivatives - Option Pricing Models, Futures, Forwards, Exotics, Swaps and other derivatives, Economics, Corporate Finance, Applied Mathematics, and Capital Markets.
* Highly proficient in interacting with business users and authoring Use Cases, Use Case diagrams, Sequence diagrams, Activity Diagrams, Collaboration diagram, Class diagram, State-chart diagram, Component diagram, based on UML methodology using CASE tools like MS Visio and Rational Rose.
* Developed and implemented successful medical insurance applications as part of a development team.

SKILLS
* TECHNICAL SKILLS: SDLC methodologies Waterfall, Iterative/spiral, RUP
Programming/Scripting Languages VBA, VB, VBScript, PERL, SQL, MATLAB, C, XHTML, ASP, XML, UNIX Scripting.
Applications MS Office (Excel, Word, PowerPoint), MS Project, Front page, Adobe Acrobat, Photoshop, Macromedia Dream Weaver MX, CYGWIN (UNIX simulator for Windows), Paint Shop Pro, Windows SharePoint Service, REMEDY.
Project Management Tools Rational Suite (Rose, Requisite Pro)
RDBMS MS Access, DB2
Operating Systems Microsoft Windows XP/2000/9X, UNIX, HP 3000
Other Skills Web Services, Interface Design, Computer Networks, HTTP, TCP/IP, RTSP and other protocols

SKILLS
* BUSINESS AND FINANCIAL SKILLS: u Economics, Equity and Fixed Income Derivatives, Portfolio optimization models (MATLAB).
u Capital Markets, Monte Carlo Simulation (MATLAB), Value at Risk (VAR), Probability, Applied Statistics.
u Client Services, Project Management, Business analysis, Negotiation, Conflict Resolution, Business Writing.
u Business Process Design and Documentation - UML, RUP (Rational tools), Use Case Scenarios, SOA.

PROFESSIONAL EXPERIENCE
Global Outsourcing Performance Manager - Jul. 2004 - Jan. 2007
Credit Suisse, NEW YORK New York New YORK
Project: Management of Change
* Served as regional project manager for a firm wide transition project while collaborating with European managers, to apprise about 15,000 end users and 25 Regional Business Heads across America of the transition of the bank's Technical Service Desk (Help Desk), Trade Floor Support, Investment Banking support and other technical services.

Project: Global Platform Transition Project
* Worked along with the global project manager in the "planning and implementation" of the OMNI 3 Project. The project involved migration of customized operating systems for 50,000+ desktop machines across Credit Suisse globally.

Responsibilities
* Review, analyze and approve outsourcing performance metrics and financial reports using Excel/VBA.
* Interact with global team and clients across Europe, Asia and Americas region to deliver outsourced services.
* Participate in Change Advisory Board meetings to supervise both strategic and tactical change projects.
* Drive continuous improvement in service based on industry standard ITIL principles and methodologies.
* Interact with clients from Equities and Fixed Income to gather client requirements and feedback on services.
* Automate and integrate data collection processes from databases using SQL, MS Access and VBA for Excel.
* Supervise vendor in project management, client requirements gathering, cost analysis and service delivery.
* Lead client requirements gathering using Use Cases, Visio Mind-Maps, Business Objects, and MS SharePoint.
* Enable communication and handshake between various divisions including front-office, operations and IT.
* Compare monthly performance results with benchmarks, industry standards and historical metrics.
* Participate in outsourcing related due diligence, scenario analysis, process re-design and cost justification.
* Identified, communicated and mitigated risk by resolving conflicts and service issues.
* Present cost-benefit analyses and risk analyses to clients for new technology projects and models.
* Delivered cost savings of $100,000+ by identifying errors in monthly reports provided by vendor.

Key Achievements
* Successfully created financial forecast models for vendor performance and service negotiation.
* Enhanced speed of performance review process by 80% by developing automation using VBA (for Excel).
* Created a global reporting platform to report outsourcing performance to clients and senior management.
* Delivered significant cost savings on account of automated processes and identifying errors in billing data.

Environment: MS - Excel, Project & Access, SharePoint, VBA, SQL, Remedy.


Web Developer - Jun. 2003 - May 2004
Academic Computer Information Systems, Columbia University Columbia University Columbia University
* Developed, edited and published website content for library resources and other information services at Columbia University using tools such as HTML, XHTML and ASP.
* Ensured live updates, feeds and content was appropriately managed and reflected on a host of web sites.
* Maintained quality standards and gathered faculty and student feedback for academic research websites.

New Media Associate - Jun. 2003 - Dec. 2003
Center for Media Teaching and Learning, Columbia University
* Collaborated with faculty and researchers to better organize multimedia content on the intranet.
* Researched and explored new technologies for interactive teaching and learning for university programs.

Software Engineer - Jun. 2002 - Dec. 2003
Patni Computer Systems, Pune, India
Responsibilities:
* Interacted with clients and other members of the development and QA teams to ensure delivery.
* Collaborated with team to develop medical insurance claim applications for client State Farm Insurance.
* Worked on database systems including MS Access and DB2, using SQL as data manipulation language.
* Contributed to software lifecycle management including client requirements gathering, developing design and functional specifications, technical documentation, implementation and developing test cases.
* Worked extensively on different phases of testing including User Acceptance Testing (UAT), Functional testing and Interoperability testing.

Environment: VB, SQL, MS - Excel, Project & Access, COBOL, DB2.

ACADEMIC RESEARCH/PROJECTS
Audio/Music Classification, Dept of Electrical Engineering, Columbia University 2003 Research Investigator.

"Comparative Performance of Features in Artist/Music Classification"
* Developed a Neural Network based model for classification of vocals from different artists.
* Compared the performance of three audio derived features - Mel Frequency, Power Spectral Density and Hidden Markov Model-based features in artist classification using MATLAB

Multimedia Information Retrieval, Dept. of Electrical Engineering, Columbia University 2003
Research Investigator

"Extended Experimentation in Multimedia Knowledge Application"
* Created a database of 2560 travel images and associated textual annotations from web pages using
(PERL and UNIX) scripting.
* Tested the Intelligent Multimedia System and its image search algorithm using visual and textual features from travel images, identified features that provided enhanced image searches from search engines using JAVA, UNIX - SCRIPTING, CYGWIN and PERL.

RTSP Media Server Enhancement, Dept. of Computer Science, Columbia University 2003
Research Investigator

"Enabling Speech-to-Text Conversion at the RTSP Media Server"
* Integrated a speech recognition tool with the Real Time Streaming Protocol (RTSP) Media Server.
* Demonstrated the utility of speech recognition as a distributed network resource by writing a client application using C programming.

ACTIVITIES
* Participant - ING NYC Marathon (26.2 miles), 2005, raising $2320 for "ASHA for Education".
* Panel Speaker - "Wall Street Exchange Event" organized by Financial Women's Association.
* Panel Speaker - University Career Center Forum, Credit Suisse.
* B.A. - Indian Classical Dance, Participant - Oil Painting Exhibit, India,
* Volunteers Team Leader - "Street Fleet" program for City Harvest, Credit in NY.
* Committee Leader - IT EXPO 2005, a firm-wide event attended by 1500+ participants including vendors.
* Dancer/ Participant - Annual Asian Cultural Festival - "Tamasha", Columbia University.
* Conferences - "South Asians on Wall Street", Merrill Lynch, New York, "Women on Wall Street".

EDUCATION
M.S., Electronics Engineering - Jan. 2003
School of Engineering and Applied Sciences,, Columbia University, New York
Teaching Assistant for the course 'Signals and Systems' at
Dept of Electrical Engineering

B.S., (Electronics Engineering) - May 1998
National Institute of Technology (NIT), Surat, India
GRE: Quantitative - 790/800 (94th percentile), Analytical - 720/800 (87th percentile)

Certifications
See above


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