Help Desk Resume

Title
Help Desk

Primary Skills
Help Desk/Computer Operator

Location
US-NC-charlotte

Posted
Jun-11-09


SUMMARY

A highly motivated professional with extensive software maintenance, computer operations and technical support in a wide variety of customer service focused environments. Strengths consist of exceptional interpersonal and communication, analysis and problem solving skills resulting in highly productive working relationships with customers, subordinates, peers, and management. Goal orientated team player within diverse areas of the business community achieving superior end results.

PROFESSIONAL EXPERIENCE

Independent Contractor, Sarasota Fl. 2006 -- Present
Supporting various customers in the following areas:
• Supporting Windows NT, 95 and 98 and XP.
Using Trackit and Remedy as a tracking tools.
• Using Pcanywhere to mirror the users when necessary.
• Supporting all applications of MS Office.
• Loading Palm Pilots.
• Setting up phones when necessary.
• Downloading pictures to various directories.
• Answering phones.
• Posting time sheets.
• Wrote some documentation.

First Step of Sarasota, Sarasota Fl. 2005 -- 2006
Technical Support/Data Entry, Responsibilities included:
• Data entry for admissions and discharge databases from six different programs.
• Maintained program census on a current basis as well as accurate and time forms processing.
• Entered (SALS) payments for services to clients.
• Overall data and computer security through proper procedures and controls in the use of computer software and equipment.

CarBiz.com, Sarasota Fl. 2002 - 2003
Help Desk/Technical Support
• Supporting Full Spectrum a Canadian product, software for car dealerships.
• Provide software security and secure access
• Programming dealer required forms
• Technical Support in the area of corrupted databases, printer problems
• Customer training in the use of the product and installation
• Using PC Anywhere as a connection with the users to help them with their problems.

Price Waterhouse Coopers, Sarasota, Fl 2001 - 2002
Computer Operator,
• Monitoring several nodes to make sure the daily process takes place and at the proper time of day
• Total phone support. About 90-95% completion ratio, 10-15 calls a day.

Independent Contractor, Multiple Business Activities 1994 - 2001
• Becket and Lee. Malvern Pa. 2000 - 2001
Computer Operator.
Support for PC Based Novel Network and approximately a hundred internal users. Trained and mentored Jr. Help desk support.
• S. E. I. Investments, Radnor Pa. 1999 - 2000
Computer Operator.
Responsible for monitoring an IBM OS/390 system running five lpars. With twenty 3480 tape drives some self-loaders. Also 3390 disk drives. Also twenty regions of CICS and VM. Also DOS/VSE partitions.
• Fidelity Mutual Life Insurance, Radnor Pa. 1998 - 1999
Computer Operator.
Responsible for Operation a MVS OS/390 computer. With four regions of CICS, VM. Also had sixteen 3480 tape drives and twenty 3390 disk drives. Supported about a hundred users. Also a DOS/VSE system.
• J.G. Wentworth, Philadelphia Pa. 1997 - 1998
Help Desk Analyst.
Assisted in development of a network for approximately 200 internal users.
• SmithKline Beecham, King Of Prussia Pa. 1996 - 1997
Lead Computer Operator.
Provided assistance with the change over toY2k compliance. The project utilized an IBM ES9000 system running three lpars. Supported about a hundred users
• ASTM, Conshohocken Pa. 1995 - 1996
Lead Computer Operator/Help Desk Analyst
Assisted in the transition from a DOS operating system to a Windows based system and to help streamline the Mainframe operations.
• Christiania Care, Newark Delaware. 1994 - 1995
Help Desk Analyst
Provided assistance with the transition of the calling system from internal to both internal and external users.

Volt Information Sciences, Blue Bell Pa. 1993 - 1994
Computer Operator.
Responsible for an IBM 3090 using MVS/XA, VM and six regions of CICS, Netview, TSO, and DOS/VSE.

OTHER PROFESSIONAL EXPERIENCE

Previous positions held in area of computer operations as a supervisor, operator and instructor

EDUCATION

AmeriTrain -- Certified Network Administrator
Maxwell Institute -- Certificate in Computer Programming
Vocational Technical School -- Associates Degree in Data Processing

Certifications
See above


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