Resume of IT Service Manager

Title
IT Service Manager

Primary Skills
IT service Management

Location
US-CA-Los Angeles (will consider relocating)

Posted
Jul-14-08


IT Executive with proven success in developing award-winning systems, couples extensive technical knowledge with leadership shills to maximize operational performance and competitive edge to propel companies to market dominance.
LEADERSHIP DEVELOPMENT > RECRUITMENT & TRAINING > INTERVIEWING > IT SERVICE MANAGEMENT > PRESENTATION SKILLS > DATA CENTER MANAGEMENT > PROJECT MANAGEMENT > TEACHING EXPERIENCE IN INFORMATION TECHNOLOGY > REMOTE BACKUP

Key role in driving branch revenue from $120 million to $221 million in a declining market.
Created IT infrastructure for revolutionary system, enabling sales team to win addon business from exiting accounts.

Excels at driving brand recognition and revenue growth through effective consumer programs.
Developed unique marketing and educational program reaching 5 million organizational members.
Presented training seminars to groups ranging from 30 to 3,000+ people.
Introduces effective pre-hiring assessment evaluating teach ability, learning style, and underlying motivations.

Adept at creating win-win partnerships with Fortune 500 corporation, unions and professional organizations.
Administered complex computer base testing programs in compliance with stringent testing organization regulatory requirements.
Partnered with Maharishi University of Management to provide proctorship services for the Computer Science Department.
Created comprehensive programs including seminars, web-based tutorials, testpreps, and assessment tools
Developed successful assessment testing and career transition program that received college wide recognition.

Strong team leader who views challenges as opportunities to grow revenue and market presence.

BA, Fine Art, California State University Long Beach, AA Degree Fine Art, Los Angeles Trade Technical College
Real Estate Agent Program > Los Angeles City College > present.

Vendor Certifications;
Information Technology Service Management,
MCSA/Security, MCTS, A+, ebix+ , CCNA, Certified Test Center Administrator. Loan Officer Certified.

Professional Experience
Center Director, Operation Manager Computer Testprep Center September 1999 -- Present
Tackled an essential part in the redesign of the proprietary computer application systems,
Responsible for overseeing the daily operations, including customer service and accounting.
Supervised the technical and operation personnel and personally responsible for locating and instituting money saving strategies.
Took part in the hiring of operational and office support personnel.
Managed the center, incorporating the accounts payable, evaluated and purchased hardware and software for the IT development of the center, including the purchasing decision, supply, order approval.
Designed and presented a traveling lead generation program, interfacing 10K people for $100M gain.

Computer Science Instructor ICT College June 26th 1995 -- September 1999
Joined the faculty of ICT College and began teaching Computer Science Courses.
Successfully taught a variety of courses in the Computer Science Department.
Taught Microsoft Applications, > Office Suite. Basic programming in C, C++, Networking, Troubleshooting and Repair > Customer Relations, Unix Operation and programming.
Well liked by my students and fellow staff members.

Special Training
Microsoft Training sessions on Updating Support Skills from Windows 2003 to Windows 2008,Network Security > Securing Windows/Linux networks, Intrusion Detection and Prevention. Training in Database Management

Certifications
IT Service Management Certified ITEL
MCSA/SECURITY
MCTS
A+
EBIZ+


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