Resume of PC Hardware / Software Tester

Title
PC Hardware / Software Tester

Primary Skills
Testing Methodology, Computer Hardware, Windows OS up to XP, Computer Configuration, Troubleshooting PC Issues

Location
Canada-ON-London (will consider relocating)

Posted
May-28-07

Objective
A position in Quality Assurance where I can utilize my problem-solving skills and analytical thought process.

Highlights of Qualifications
Reduced production costs by up to 50% and saved an estimated $10 million through increased ratio of issues found.
Saved over $2 million in potential loss of revenue by discovering and helping to resolve an issue the day prior to release.
Increased efficiency of report-generation by up to 90%, thereby increasing departmental turnaround time.
Used service oriented architecture to improve productivity by creating a user interface and improving back-end utilization.
Proposed, designed, and implemented changes to manual testing practices that reduced manpower requirements by 60% and testing timeline by 25%.
Improved and streamlined processes for reporting issues to Development, resulting in an increased time to resolution.
Redesigned reporting procedures, decreasing time needed for issues to be escalated to development.
Competent in explaining complex technological concepts to individuals at all levels of technical understanding.

Relevant Professional Experience

Lead Test Analyst - Interactive Media Group (iMG), Toronto - 1998 - 2000
Promoted to Lead Test Analyst from an entry-level position within a two year timeframe due to quality of performance, dedication and excellent attention to detail.
Managed a team of test analysts, as well as trained and managed a team of manual testers.
Decreased time needed to track and reproduce issues for clarification during manual testing by being the single point of contact between the Manual Testing Team and the Development Team.
Responsible for verifying issues found by manual testers and reproducing issues for the Development Team if required.
Recognized, proposed, developed, and implemented test suites and test cases utilizing risk analysis, function analysis, equivalence, path analysis, boundary value.
Involved in product design meetings to better understand customer requirements resulting in elimination of potential issues pre-development and customized test suites.
Performed white box and black box tests for functional testing, acceptance testing, and regression testing.
Utilized automated test tools to perform some functional and regression testing, thus cutting cost for manual testing.
Identify areas of testing to be automated; increasing manual test effort by automating parts of the IVR testing that did not require a human ear to verify consistency.
Maintained issue tracking database to make sure that schedules were not interrupted by an issues database failure or outage.

Other Professional Experience

Software Technical Support Analyst - Nexus Solutions Inc., London - 2007
Report automation using Service Oriented Architecture to increase productivity.
Reviewed, documented and proofread manuals to bring them up to date.
Performed bi-annual checkup on remote servers using PC Anywhere and remote desktop.
Perform functionality tests on various inbound hardware devices.

Network Operations Center Technician - FRI Corporation, London - 2004 - 2006
Automated a paper based report using Service Oriented Architecture enabling management to be proactive in finding issues.
Created tools using analysis and problem-solving techniques to fulfill business needs, thereby building a stronger client relationship.
Responsible for database design, implementation, maintenance.
Train new staff in all aspects of the business including training end users in utilizing Real Time Trader software.
Maintained servers, desktop PCs, and network equipment, as well as, built and configured new servers and desktop PCs.
Resolved issues with on-site equipment and with customers' equipment over the phone minimizing downtime.

HR Systems Analyst - LCBO Corporate Head Office, Toronto - 2002 - 2003
Utilized Service Oriented Architecture to automate report-generation, increasing productivity for various departments by vastly reducing the time needed to generate reports; one case in point reduced 3 days of manual labour to 30 minutes of computer labour.
Responsible for daily database migration to ensure HR databases were current.
Recognized users' needs, proposed changes, developed solutions, and implemented changes in HR IT procedures.
Implemented database design and maintenance.

IT Contracts - Quantum Management Services, Toronto - 2001 - 2002
Responsible for data archiving and database maintenance.
Identified and resolved PC and network issues, as well as, providing support for pc and network end users.
Trained users on various PC software to increase end user knowledge and productivity.
Profiled laptops and desktop PCs, built personal computers and installed an assortment of software packages.

Education
Electronic Engineering Technician Diploma - DeVry Institute of Technology - 1995 - 1997

Volunteer Work
M.A.S.S.I. Male Abuse Survivor Support Initiatives - 2006 -- Current
Founding Member -- Web page designer and webmaster http://malesurvivorlondon.com
London Hot Air Balloon Festival -- Local Ground Crew for Owzatagain - 2004 - Current

IT Knowledge
Expert
Testing Methodology
Computer Hardware
Windows OS up to XP
Computer Configuration
Troubleshooting PC Issues
Report Generation

Familiar with
Apache, IIS
MS Office (Word, Excel, Access)
HTML, PHP, SQL
MS SQL v. 6.5 & 7, MySQL
Slackware Linux

Knowledge of
QA Partner (Silk)
Windows Server 2003, Vista
VB, VBA, Perl
TCL/TK, C, C++, Java, ASP
Various versions of Linux & BSD

Certifications
System Testing & Quality Assurances Techniques - Advanced Information Technologies - 2000

Brainbench Certificates
Master Computer Electronics Specialist
Master Computer PC Essentials User
Communications Specialist
Network Technician
TCP/IP Administrator
Computer IK Analyst
High IT Aptitude Performer
Windows 98 Power User


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