Domino Administrator Resume

Title
Domino Administrator

Primary Skills
Lotus Domino administration and Lotus Notes application development

Location
US-MT-Billings (will consider relocating)

Posted
Sep-03-09

Professional Experience
2003 - Present Fujitsu Technical Solutions Ltd., Dublin, Ireland, seconded to the Irish Parliament

Notes/Domino Quality Manager

Duties:
· Ensure that the Domino system in the Irish Parliament performs as expected and required by the ICT Unit. This involves oversight of the Domino system, including servers and applications, and providing strategic advice to Domino Administrators.
· Provide fourth-level customer support on all Notes/Domino issues, resolving them quickly and effectively using project management skills, team leadership skills, communication skills and of course expertise in Lotus Notes.
· Provide Domino administration and Notes development consultancy services directly to the Irish Parliament ICT Unit as requested or required, working with all levels of that organization from the Assistant Secretary General and down.
· Assist the Service Desk (helpdesk) manager in improving the overall customer service quality via process and policy improvement.
· Prepare proposals in response to Requests for Tender.
· Develop and support custom Lotus Notes applications as required.

Accomplishments:
· Ensured that the Domino system continued to work with no downtime.
· Personally resolved a major performance problem with the flagship Notes application to the satisfaction of the Assistant Secretary General, the Head of ICT, and the Fujitsu Account Manager. This involved working at the system level and the application development level.
· Co-prepared tender document that won the contract for a major (?200K) Notes application development project based on work done preparing the tender document. Presented to customer's senior management.
· Led the team that acquired the new Customer Relationship Management tool used to improve the quality of service delivered by the Support Desk.

Senior Domino Consultant

Duties:
· Administer a 30-server Domino installation to the satisfaction of the ICT Unit of the Irish Parliament, including clustering, SMTP and NRPC mail routing, security, BES (Blackberry) servers, Web servers, iNotes (Dom Web Access), replication, backup, etc.
· Architect of the Domino infrastructure to ensure proper function and healthy growth.
· Configure and install Domino R6 & 7 servers on Win 2003 platforms, including Windows install/config.
· Upgrade Server and client software.
· Fourth-level support on all Notes/Domino issues.
· Supervise the activities of up to 2 Domino administrators to ensure proper operation of the Domino system.
· Ensure that all aspects of Lotus Notes/Domino service delivery meet the customer's expectations.
· Provide Notes/Domino consultancy services directly to the Irish Parliament ICT Unit as requested or required.

Accomplishments:
· Received Fujitsu-Siemens Computers' Annual Gold Award for outstanding performance in 2007.
· Zero unplanned Domino e-mail or parliamentary application downtime since 2005 due to designing for server availability and good administration practices.
· Personally built or supervised the installation of the entire Lotus Domino server infrastructure, including e-mail, SMTP routing, security, replication, software clustering, Blackberry services, anti-virus protection, and backup configuration.
· Developed the flagship Notes application, the Constituency Database, currently in use by Parliament.
· Ensured that the Parliamentary Applications (that allow Parliament to function) worked as expected and required, including performance and design issues.

1997 -- 2001 Siemens Business Services, Ltd., Dublin, Ireland

Technical instructor

Duties:
· Deliver certified Notes and Domino training courses.

Accomplishments:
· Delivered hundreds of certified technical training courses in Domino System Administration and Notes Development to customers including Lotus Development Corporation. Student instructor ratings consistently in the 90th percentile.

1992 -- Present Castle Butte Consulting, Inc., Worden, Montana USA

Senior Consultant

Duties:
· Deliver technical training in Lotus Notes and Domino, and related technologies.
· Deliver Lotus Notes/Domino consulting, including System Administration and Application Development.

Accomplishments:
· Developed the Dinner Delivery Plus sales tracking application.
· Delivered technical training courses in Lotus Domino system administration, Lotus Notes application development, Web development, and project management in the US and Canada from 1996 -- 2001, with a career student-evaluation score in the 90th percentile.
· Resolved Notes/Domino issues for a number of clients, including Siemens-Nixdorf Computers of Dublin Ireland, MountainWest Bank of Helena MT, and the Ministry of Justice of the Netherlands Antilles.

1992 -- Present Dinner Delivery Plus, Seattle, Washington USA

IT Manager (part-time)

Duties:
· Ensure that the Notes/Domino-based order-tracking system functions during business hours, seven days a week.
· Maintain and upgrade order-tracking system as required for proper business function, including server upgrades and software redesign.
· Resolve all IT-related technical issues in the shortest timeframe possible.
· Upgrade hardware and software as required and ensure that all such upgrades take place on a timely basis.
· Manage user registration and Domino security.

Accomplishments:
· Zero system downtime in over 16 years of operation of the order-tracking system currently in use, due to successful pro-active Domino administration.
· Successfully implemented the Notes/Domino upgrade from 4 to 5, 5 to 6, and 6 to 7.

1987 -- 1992 Dell Computer Corporation.

Notes Application Developer: developed dozens of Lotus Notes applications for internal use worldwide; involved specialists from nine countries in the product design process.

Process Developer: led the redesign of the Dell Parts Procurement Process, saving an estimated $225 million in the first year; co-authored the Dell Product Development Process used to develop hardware and software systems; authored the software specification for the Dell BIOS Setup Routine.

Manager: managed group responsible for proper support of current hardware and software systems.

Project Manager: led projects to develop Dell System 316 and System 25 hardware, and the Dell Station UNIX first factory-installed software application package.

Help Desk Technician: provided phone support to Dell customers.

1985 -- 1987 Dickensheets Associates, Austin, Texas

Acoustical Consultant: designed and oversaw the implementation of professional sound systems, acoustic designs, noise control systems, and soundproofing designs for commercial structures.

1983 -- 1985 BAI, Austin, Texas

Acoustical Consultant: designed and oversaw the implementation of professional sound systems, acoustic designs, noise control systems, and soundproofing designs for commercial structures.

1982 -- 1983 Goodwill Industries, Austin, Texas

Technical Trainer: trained adults on electronic production techniques, basic electronic theory, and circuit board assembly techniques.
Community Service Experience
1996 -- 2003 Worden Volunteer Fire Department, Worden, Montana

Firefighter: responded to all emergencies, including wildfire, structure fire, and automobile accidents, on a 24-hour, 7-day-a-week basis. Assisted ambulance personnel in first aid and transport activities.

1983 - 1991 Austin Jaycees, Austin, Texas

Membership Vice-President (1983 -- 1984). Instrumental in the Austin Jaycees receiving the Best Jaycee Chapter of the Year Award for 1984. Developed membership recruitment/retention strategy for the Board of Directors. Oversaw the efforts of the directors in the Membership area to ensure that the strategic goals for the area were met.

Executive Vice-President (1985 -- 1986). Assisted the Chapter President in planning and achieving the strategic objectives of the Chapter during the fiscal year. Conducted board meetings in the President's absence. Worked with project chairmen to prepare and execute dozens of project plans. Oversaw the creation and proper implementation of individual area strategic plans by the various area vice-presidents.

Certifications
IBM Certified Advanced System Administrator Lotus® Notes and Domino 6/6.5
IBM Certified Application Developer Lotus Notes and Domino 6/6.5


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