Training Manager, Training Specialist Resume

Title
Training Manager, Training Specialist

Primary Skills
network infrastructure products including bridge, switch, router, wireless access point, network access controller

Location
US-MA-Northborough

Posted
Mar-10-09


INFORMATION TECHNOLOGY
Training ~ Networking/Security ~ Customer Support

Provide consistent, high quality knowledge transfer to customers worldwide. Reputation for learning new technologies quickly and breaking down complex information into easily understandable terms, fostering satisfaction and competency among both internal and external customers. Delivers innovative solutions to business challenges by drawing on experience, education, and personal research of leading edge, high-tech products.

AREAS OF EXPERTISE AND PROFESSIONAL STRENGTH INCLUDE:
-----------------------------------------------------
* Technical Trainer & Support
* Network Infrastructure/Security
* Growth Management
* Instructional Design
* Hi-Tech Market Research
* Project Management


CAREER HIGHLIGHTS
=================
Created six complete lecture/lab and five multi-media training courses from beginner to advanced.

Pioneered design of course development process integrated with project management and managed a 9-member technical instructor team.

Managed growth of 21-member course development team and contracted multi-media partnership in the development of 35 leader-led and 57 multimedia pre-/post-sales training products.

Delivered top-notch technical support for both internal and external customers across a wide variety of computer-based products including consulting, preventive and corrective maintenance, scheduling, logistics, and documentation.

Developed leader-led and new product introduction training for cutting-edge technologies and products including:
* HP ProCurve's Network Access Controller 800 (NAC 800), allowing network administrators to secure the network from unauthorized users and systems that pose a threat to network resources.
* ADC's FastFlow Broadband Provisioning Manager, a provisioning server software product used in conjunction with a Cable Modem Termination System to provision cable modems and customer equipment.
* ArrowPoint Communication's Content Services switch (CSS 11000), used to front-end web hosting servers.
* Digital Equipment Corporation's first fault tolerant VAX system (VAXft), a system consisting of two “zones” that operate in lockstep.


PROFESSIONAL EXPERIENCE
=======================

VERSATILE, MARLBOROUGH, MA - 2007 -- 2009; 2004 - 2006
TRAINING SPECIALIST
Trained customers throughout North America, providing instructional design, development, delivery, and services for HP ProCurve LAN, wireless LAN, WAN, network management, and network security products. Supported post-sales installation support staging customer purchased equipment. Skilled in use of network management tools.
* Recognized as subject matter expert (SME) on high availability and convergence protocols; security protocols for device management; network protection features and use of network analyzer; network access security, including implementation of 802.1X, MAC authentication, and web authentication; and wireless techniques, authentication, and encryption methods.
* Supported HP ProCurve Accredited Systems Engineer (ASE) Mobility and HP ProCurve Accredited Integration Specialist (AIS) certifications by consistently delivering high quality training such as ProCurve ASE Boot Camp (accelerated ASE Mobility); Building ProCurve Resilient, Adaptive Networks; ProCurve Mobility; ProCurve Security; and Adaptive Edge Fundamentals.
* Managed time reports, travel planning, expenses, shipping and operations associated with training delivery.
* Designed training for customers requiring understanding of a specific product set/feature implementation.
ACCOMPLISHMENTS:
* Co-developed New Product Introduction (NPI) training for HP ProCurve's first Network Access Controller 800 product.
* Provided onsite customer services as part of team setting up and supporting temporary network for 2008 Boston Marathon.
* Contributed to student guide development for leader technical training of HP ProCurve mobility products.
* Participated in development of technical content for ProCurve interactive service tool, in collaboration with multi-media development team.


L3 WOLFE COACH, AYER, MA - 2006 -- 2007
SYSTEMS ENGINEER
Custom-designed systems to meet needs of client, using documented sales package. Deliverables included hardcopy AutoCAD system design and BOM (bill of materials) for sign-off. Assisted with post-sale implementation, including LAN, WAN, wireless, mesh, cell, satellite, radio, computer, audio, voice, and video technologies.
* Developed system designs that accurately reflected integration of all equipment, cabling, antenna, satellite, mountings, and connectors.
* Collaborated with Sales, Engineering, Logistics, Manufacturing, Services, Management, and Contractor groups.
ACCOMPLISHMENTS:
* Designed and assisted integration of Massachusetts Sheriff's Department mobile homeland security vehicle and Massachusetts Department of Fire Services training and response vehicle.
* Optimized understanding of systems capabilities, training delivery, and troubleshooting by displaying all diagrams in logical fashion.


ADC, EDEN PRAIRIE, MN - 2001 -- 2002
TRAINING SPECIALIST
Designed and delivered cable modem provisioning server training program and maintained high quality delivery of IP Fundamentals and Cable Modem Termination System (CMTS) switch training.
* Acquired subject matter expertise with DOSIS 1.0 and 1.1 specifications for cable modem configuration, and Cable Modem Termination Systems (CMTS).
* Maintained high quality delivery of FastFlow Broadband Provisioning Manager, IP Fundamentals, and Cuda 12000 (CMTS) IP Access Switch training.
ACCOMPLISHMENTS:
* Designed, developed, and delivered training for company's first cable modem provisioning server.
* Mastered development and delivery of Just-in-time WebEx on-line training classes for worldwide support service and sales engineers.
* Consistently recognized with positive feedback for high quality FastFlow Broadband Provisioning Manager, IP Fundamentals, and CMTS training deliveries.


CISCO SYSTEMS/ARROWPOINT COMMUNICATIONS, ACTON, MA - 2000 -- 2001
TRAINING SPECIALIST
* Provided instructional design, development, and delivery.
* Managed equipment shipping, travel expenses, and operations associated with worldwide training delivery.
ACCOMPLISHMENTS:
* Designed, developed, and delivered first ArrowPoint Content Services Switch 11000 Series Operation and Configuration Training as member of training team.
* Updated training development for Cisco Content Engine Caching products.


NORTEL NETWORKS, BILLERICA, MA - 1994 - 2000
MANAGER, MEDIA AND TECHNOLOGY, 1999 -- 2000
SENIOR MANAGER, COURSE DEVELOPMENT, BAY NETWORKS (SOLD TO NORTEL), 1997 -- 1999
EDUCATION TECHNOLOGY MANAGER, BAY NETWORKS, 1996 -- 1997
SENIOR TECHNICAL INSTRUCTOR, WELLFLEET COMMUNICATIONS (SOLD TO BAY NETWORKS), 1995 -- 1996
TECHNICAL INSTRUCTOR, WELLFLEET COMMUNICATIONS, 1994 -- 1995
Managed multimedia development team consisting of graphic designers, producers, distance learning expert, and multimedia partnership. Provided team management for the development of 35 leader-lead and 57 multimedia pre/post-sales training products. Multimedia included computer based training, web training, video and interactive distance learning deliverables including Centra Symposium.
* Managed development of numerous multimedia pre/post- sales training products.
* Maintained a consistent high level of customer satisfaction through creative and flexible customization of training materials for specific customer needs, earning positive feedback from key customer accounts.
* Defined goals, objectives, and personal development plans for all direct reports.
* Evaluated team member productivity and goal attainment, through a priorities performance management process for all direct reports and conducted scheduled performance and salary reviews.
* Collaborated in successful update and implementation of corporate ISO procedures.
ACCOMPLISHMENTS:
* Successfully forecasted and allocated $5.3 million budget using department course development process modeling, along with department business practices.
* Grew an innovative and creative 21-member course development team, and a contracted multimedia partnership.
* Maintained highly motivated team of technical experts by coordinating goals, objectives, and personal development plans for all direct reports and performing scheduled performance and salary reviews including bonus and stock option incentives.
* Pioneered course development process that served as a collaborative foundation in creating a usable business model for forecasting and allocating resources in the creation and/or update of technical training.


DIGITAL EQUIPMENT CORPORATION (DEC), VARIOUS LOCATIONS IN MA - 1983 -- 1994
INSTRUCTOR III, CNI/CNE, 1991 -- 1994
INSTRUCTOR II, 1989 -- 1991; INSTRUCTOR I, 1988 -- 1989
FIELD SERVICE ENGINEER II, TRADE SHOW SUPPORT, 1986 -- 1988
FIELD SERVICE ENGINEER II, 1985 -- 1986; FIELD SERVICE ENGINEER I, 1983 - 1985
Delivered network operating system training associated with DEC and Novell training curriculums, maintaining consistently high level of customer satisfaction.
* Provided technical support to internal marketing groups and corporate events in to introduce new products to the industry.
* Performed external corrective maintenance of terminal and MicroVAX products.
* Developed and delivered support level leader lead training for Digital Equipment's first fault tolerant VAX system (VAXft).
ACCOMPLISHMENTS:
* Rapidly acquired subject matter expertise of reliable systems design and high availability systems architecture by reading specifications, documentation, and through direct interviews.
* Effectively applied instructional design in the development of all student materials including student guide, lab guide, and summarized VAXft architectural diagrams.


TECHNICAL COMPETENCIES
======================
OPERATING SYSTEMS:
Windows 2003 server, Windows XP, Windows Vista
LANGUAGES:
Access Control List (ACL)
TESTING TOOLS:
Wireshark
SOFTWARE:
Outlook, PowerPoint, Visio, AutoCAD, Word, Frame Maker, Excel, MS-Project, WebEx
PROTOCOLS:
PoE, LLDP, CDP, FDP, VLANs, LACP, HP Trunk, STP, RSTP, MSTP, HP Meshing, QoS/Cos 802.1p/Tos/Diffserv, VRRP, RIPv1/v2, OSPFv2, IGMPv2/v3, PIM Sparse, PIM Dense, TCP/IP, DHCP, DNS, SNTP, TFTP, FTP, Telnet, SSH, SSL, SNMPv1/v2/v3, 802.11, WEP, WPA/WPA2, TKIP/AES, 802.1X, RADIUS, HP MAC authentication, HP Web Authentication, T1, PPP
HARDWARE:
10Base-T, 100Base-TX, 1000Base-T, 10Gb, Router, Switch, Hub, UPS/EPS, PC, Workstation
TOOLS:
ProCurve Manager Plus, ProCurve Identity Driven Manager, ProCurve Mobility Manager
OTHER:
A-BUS distributed audio technology


EDUCATION
=========
UNIVERSITY OF MASSACHUSETTS, LOWELL, MA
BACHELOR OF SCIENCE IN INFORMATION SYSTEMS: 75% COMPLETE

QUINSIGAMOND COMMUNITY COLLEGE, WORCESTER, MA
ASSOCIATE IN SCIENCE, COMPUTER MAINTENANCE TECHNOLOGY. GPA: 3.6

ASSABET VALLEY REGIONAL VOCATIONAL TECHNICAL HIGH SCHOOL, MARLBOROUGH, MA
CERTIFICATE IN ELECTRONIC TECHNOLOGY


PROFESSIONAL DEVELOPMENT
========================
Accredited Systems Engineer Certification, HP ProCurve, 2008
Certified Router Specialist, Bay Networks, 1996
NetWare 4.0 Installation and Configuration; Netware 3.11 to 4.0 Update, CDS/Vitronix, 1993
Certified NetWare Instructor, Advanced Category; UNIX; Core Operating System, Novell, 1993
Microsoft LANmanager for Network Administrators, Microsoft University, 1993
Certified NetWare Engineer, Novell, 1992

Certifications
See above


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