Resume of Technical Manager

Title
Technical Manager

Primary Skills
Managed various infrastructure projects: e-mail migration, e-mail archiving, Help Desk automation

Location
US-NY-Fairfield

Posted
Apr-06-07

SUMMARY OF QUALIFICATIONS
Experienced IT professional possessing a diverse skill set ranging from user support to IT management. Strengths include technical project management, user training, and documentation.
* Excellent written communication: executive summaries, user and technical documentation, project plans
* Effective verbal communication with executives, technical staff, user community, software vendors
* Spearheaded pilot-to-production implementations: BlackBerry, instant messaging, web mail, VPN
* Ability to maintain confidentiality for projects involving senior management, Legal, SEC
* Managed various infrastructure projects: e-mail migration, e-mail archiving, Help Desk automation

PROFESSIONAL EXPERIENCE
Jarden Corporation, Rye, NY May 2005 - Present
IT Manager, Corporate Headquarters
Provide network administration and user support for corporate headquarters. User community consists of CEO, direct reports, and administrative staff.
* Provide desktop support for Microsoft Office, BlackBerry, various hardware, and mobile users.
* Provide infrastructure support for Microsoft Exchange, internet connectivity, network monitoring and troubleshooting, security, operating system updates and patches, purchasing, documentation, and backups.
* Basic knowledge of infrastructure services such as Active Directory, DNS, and DHCP, as well as internet connectivity, Meridius Bluecat anti-spam, Symantec anti-virus, Cisco VPN, and video conferencing.

Converium Reinsurance, Stamford CT November 1993 - November 2004
(Formerly Zurich Reinsurance)
Manager, Information Technology, July 2002 - November 2004
Provided project support for local and global projects, including business continuity, disaster recovery, server consolidation, global messaging services, and web services. Created policies and procedures for messaging infrastructure. Provided guidance to other IT teams as needed, including VPN, disaster recovery planning, and training curricula. Held positions with increasing level of responsibility from 1993 to 2004.

* Managed e-mail archiving project: Evaluated and implemented e-mail archive system (EmailXtender, Legato Software). Created project plan. Implementation resulted in no user impact or system downtime.
* Increased IT value to various departments: developed automated e-surveys and e-invitations for Human Resources, verified the anonymity of the Whistle Blower application for Internal Audit, implemented e-mail archive system for Legal, conducted messaging and collaboration training as needed.
* Provided extended support and training for various IT services that enabled users to work outside the office. Services included Blackberry, Lotus Notes replication, VPN, web mail, Citrix.
* Provided technical direction for the Lotus Notes Release 6 Upgrade project in terms of reviewing server configuration, pilot scope, test cases, communication, status reports, production implementation.
* Wrote Messaging & Collaboration Strategy, in conjunction with Global Messaging Team, detailing how current infrastructure could be leveraged as opposed to spending money on new infrastructure.
* As a member of IT Governance team: provided support for Sarbanes-Oxley project in terms of access security and backup/recovery procedures for financial applications, provided feedback on IT Functional Strategy, supported global team members in terms of English translations as needed.

Zurich Reinsurance, Manager, Information Technology, January 2000 - June 2002
* In support of Converium IPO, planned and managed global project to extract messaging infrastructure out of Zurich Financial Services and build new one. Achieved minimal disruption to parent company and Converium. Collaborated with global messaging team of 10 people as well as Zurich Financial Services Data Center staff to design new messaging infrastructure, including failover and redundancy. Planning took six months, implementation took 3 days. No application issues and no interruption of e-mail once conversion was completed. End result: 850 happy users, good relationship with former parent.
* Introduced BlackBerry technology: Researched, evaluated, implemented Blackberry technology: trained senior executives, provided 24x7 technical support for domestic and international travelers.
* Implemented web mail service for all users, Sametime for global collaboration, and VPN for remote users.

Zurich Reinsurance, Manager, Information Technology, January 1997 - December 1999
* Designed and implemented Lotus Notes Business Continuity Plan for Year 2000 project.
* Led Lotus Notes Release 5 Upgrade project: planned, designed connectivity, pilot, user communications.
* Managed globalization project for messaging infrastructure during formation of Zurich Reinsurance: technical details, user communications, application integrity, no loss of user productivity (300 users).
* Developed productivity applications in Lotus Notes: project management, documentation, e-surveys.

Zurich Reinsurance Centre, Developer, Information Technology, November 1993 - December 1996
* Managed project to design and implement Lotus Notes-based Helpdesk system
* Developed automated process to download data from the mainframe to the LAN; converted mainframe COBOL programs to Micro Focus COBOL during migration from mainframe to LAN environment for SICS system; wrote reports for Underwriting department that were used during weekly meetings.
* Participated in IT audits involving Ernst and Young; wrote executive summaries and responses.

Avon Products, Rye, NY September 1990 - November 1993
Programmer
* Created, maintained, supported critical programs for billing and invoicing systems.
* Managed DOS test environment, including CICS tables, for development team.

Pitney Bowes, Stamford, CT November 1988 - September 1990
Programmer Analyst
* Programmed, tested, implemented telemarketing campaigns; managed communications with vendor and users; provided user support for ATS Telemarketing System.
* Maintained test and production environments. (MVS, COBOL, CICS, VSAM, IMS on IBM 3090)

The Bank of New York, Harrison, NY October 1986 - November 1988
Programmer
* Wrote programs to highlight account discrepancies; wrote ATM / checking account audit program; participated in design and implementation of Christmas Club procedures. (COBOL, PL/1, Assembler)

TECHNOLOGY
* Blackberry server and client in IBM Lotus Domino and Microsoft Exchange environments
* IBM Lotus Notes/Domino release 3.x, 4.x, 5,x, 6.0, 6.5 running on Windows 2000 server and client
* IBM Lotus Instant Messaging and Web Conferencing (Sametime) release 1.x, 2.x, 3.x

CERTIFICATIONS
* IBM Certified System Administrator - Lotus Notes and Domino versions 4.x, 5.x, and 6.0
* IBM Certified Application Developer - Lotus Notes and Domino version 4.x, 5.x

AFFILIATIONS
* Member of NAFE - National Association of Female Executives
* Member of FNEW - Fairfield Network of Executive Women

EDUCATION
B.S., Information Technology, GPA 4.0, Graduated Summa Cum Laude
American Intercontinental University Online (2006)

Certifications
See above


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