Telecom Analyst/Engineer Resume

Title
Telecom Analyst/Engineer

Primary Skills
Nortel PBX Octel Voicemail Cisco Voicemail

Location
US-MO-Kansas City

Posted
Oct-08-09

Accomplished Telecom and Information Technology Professional with over 12 years of progressive experience in Telecom and Information Technology with a World Wide Big 4 Accounting/Auditing firm providing consulting, tax and auditing services to a national market. Proven abilities in Nortel PBX , Octel Voicemail, Cisco Unity, Second Nature, and Microsoft Servers. Experienced in Information Technologies project management. Results driven with strong relationship building, networking and interpersonal skills.


Organizational Development • Employee Development/Mentoring
Project Management • Asset Management
Vendor Negotiations • Client Relations


PROFESSIONAL EXPERIENCE

Deloitte LLP Kansas City, MO 4/2000 -- 5/2009
Telecom Network Engineer

A member of the Information and Telecommunication teams in a World Wide Big 4 Accounting/Auditing firm providing consulting, tax and auditing services to a national market. Drive performance in the areas of voicemail, telecom and server maintenance and upgrade on a national scale.

Major Contributions:
• Generated over $30,000 in maintenance savings by auditing our systems for unused telephone ports.
• Spearheaded the evaluation of several new voicemail platforms such as Cisco Unity, Avaya, and Communite to reduce the current 65 individual Octel systems to one centralized system.
• Optimized telecom productivity by implementing Second Nature: a semi automated PBX, voicemail moves, adds and changes software, which centralized all telecom records and over 40 telecom professionals to one central administration point.
• Played an instrumental role in the implementation and integration of Cisco Unity to centralize over 5,000 end users to one voicemail system.
• Successfully managed all 2003 servers used for Second Nature.
• Maintained and administered phone and voicemail systems for the Kansas City, St. Louis, Little Rock, Irving, Tulsa, and Denver Deloitte offices.
• Coordinated with Vendors and Deloitte Project Managers for pre-planning of office moves.
• In coordination with Cisco, developed and delivered training for Cisco Unity familiarization.
• Coordinated multiple training classes for Second Nature.
• Acted as a team lead on various projects and the Second Nature program.
• Coached fellow telecom personnel on personal and professional problems.
• Offered solutions to fellow telecom employees with complex project issues in Second Nature


Nazarene Publishing House Kansas City, MO 8/1993 -- 4/2000
HVAC Technician
Telecom Technician

A member of the Maintenance/Engineering department, specializing in HVAC maintenance and repair for the publishing world headquarters of the Nazarene Church. The telecommunications specialist for the company's Kansas City, Missouri office.

Major Contributions:
• Successfully Maintained the PBX and Voicemail systems.
• Executed installation of all Phone and Computer cabling.
• Coordinated all vendor meetings onsite for Phone and Voicemail systems.
• Maintained 30 HVAC systems.
• Successfully completed HVAC Freon Certifications.




PAUL W. DOWLING
• Page 2 •


EDUCATION

Working towards an AAS in Computer Science with Cisco Emphasis
Cisco CCNA Network Fundamentals
Metropolitan Community College, Kansas City, MO


Certifications

Global Knowledge Meridian 1 Options 11-81c Release 25 familiarization, Global Knowledge X11 Release 25 data base for technicians, Global Knowledge Voice Fundamentals, Avaya Octel 250/350, Harvard Business School Stepping Up To Management, Harvard Business School Leadership Essentials



TECHNICAL SKILLS

Use and implementation of Second Nature, Automated System Distribution List System, Server 2003, Windows NT, Windows XP, Windows Vista, Microsoft Office, Native Nortel Language, Octel Voicemail

Certifications
Global Knowledge Meridian 1 Options 11-81c Release 25 familiarization, Global Knowledge X11 Release 25 data base for technicians, Global Knowledge Voice Fundamentals, Avaya Octel 250/350, Harvard Business School Stepping Up To Management, Harvard Business School Leadership Essentials



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