Engineering Technician Resume

Title
Engineering Technician

Primary Skills
Testing, Integration, Assembly, Troubleshooting

Location
US-MA-Lowell

Posted
May-29-09

PROFESSIONAL EXPERIENCE

Tweeter Home Entertainment Group, Inc. New England Region
INSTALLATION MANAGER 2002 -- 12/1/2008

· Primary responsibilities: installation and profitability in the Mobile Electronics division
· Manage and streamline all ordering and shipment of supplies, parts, inventory, and other business needs based on sell-through analysis and projections
· Research, investigate, and resolve all Mobile Electronics issues to ensure ultimate satisfaction of both internal and external clientele
· Lead, educate, and coach entire store's staff on the intricacies of Mobile Electronics, including how it can be leveraged as a selling mechanism and closing tool for increased profits and margin
· Train, mentor, and motivate in-store associates and apprentices in system design, engineering, troubleshooting, and customer service
· Supervise all installation, appointment scheduling, component layout, and damage claims
· Operate as part of a small store management team to improve store operations and achieve sales, profitability, and shrink targets
· Continue education of industry standards, trends, and cutting edge interface techniques

Base Auto Sound, Inc. Plaistow, NH
STORE MANAGER 1999 -- 2002

· Develop sales quotas and maintain profit margin of all three store locations, with a focus on New Hampshire headquarters
· Present, sell, and implement mobile electronics systems, including collaboration with customers to satisfy needs and requirements
· Manage, order, and negotiate terms for all inventory, supplies, and parts
· Excelled in outside vendor sales and technical training programs

Midway Car Center, Inc Lowell, MA
TECHNICIAN and SALES 1995 - 1999

EDUCATION AND TRAINING

University of Massachusetts Lowell, Massachusetts
Bachelor of Science in Electrical Engineering (72 credit hours completed)

Training and other certifications:
· Mobile Electronics Certification Program, MECP Certified since 1997
· MANDEV Sales education
· CHIALDINI Sales Trained
· DEI trained and Certified

PROFICIENCIES and ACHIEVEMENTS

Microsoft Windows, Office, Excel, Outlook, Word, HTML basics, computer hardware and software competencies. Recognized regionally as Installer of the Year (2005) for Tweeter. Eagle Scout.

Certifications
See above


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