Resume of QA Manager

Title
QA Manager

Primary Skills
QA Management, QA Engineering, Tech Support Management, Project Management, Tech Writing

Location
US-NH- (will consider relocating)

Posted
Jul-25-07

Quality Assurance Manager (will relocate)
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Technical proficiencies
Software/Platforms - Windows-XP Pro/98/2000/NT, Sun Solaris. MS; Word, Excel, PowerPoint, Project, Outlook, Robo Help, Test Track Pro, Win 2003 Server, IIS, AutoCAD 10/12/2000, Macromedia Captivate, Flash, SalesForce CRM, NBX/PBX, Fireworks 4, Adobe Photoshop, .Net, ASP, C#, Scopus, Test Tracker.
Technical Skills --Project Management, Resource Allocation, Software Development Life Cycle, Test Methodologies, Infrastructure & Architecture, Test Tool Justification & Implementation, Defect Reporting & Tracking (DBA), Capability Assessments, Process Auditing, Process & Test Training, Requirements Management, Project Planning & Management, Metrics Reporting & Analysis, Waterfall Test Development, Phased Development, Technical writing, Documentation review, Budgeting.
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2006 -- 2007 XOS Technologies -- Billerica, MA
Quality Assurance Manager
This software company is the leading solutions provider to the professional and collegiate sports industries. As QA Manager, I was responsible for leading the SQA team that delivers the Coaching Solutions product suites. These .NET / C# applications include a SQL Server back-end with Windows-based laptop and desktop clients.
* Set up a scalability lab, augmented automations, black box testing and white-box testing.
* Set up and administer defect tracking database (Test Track Pro) w/ IIS and desktop interfaces.
* Augmented this 6-person team with three additional hires.
* Project Management: Scoping, resource allocation, budgeting, lab hardware/software acquisition, requirements analysis/fulfillment, escalation support.

2005 -- 2006 Hookumu, Inc. -- Londonderry, NH
Icovia Service & Support Manager
This company is an ASP that provides a .NET - based on-line subscription product.
* Provided all support and service to Business Edition clients and Design Edition Customers.
* Primary liaison to all business accounts.
* CRM / Support & Service Administrator (SalesForce / SupportForce.)
* Develop SOP's for various business practices.
* Develop marketing, sales and training collateral (Flash Demo's) using Macromedia Captivate.
* Develop On-line help using RoboHelp, Fireworks 4, Adobe Photoshop.
* Quality Assurance.
* NBX Phone System Administrator
* Creator & sole contributor to corporate blog: http://icovia.blogs.com

2004 -- 2005 Personal Computer Coach -- Weare, NH.
Consulting
Providing in-home private computer training, systems setup and trouble-shooting. I taught computer fundamentals such as file management, system maintenance, and optimization, protection systems, installations and other basic computer use. I also provided all levels of training for MS Office applications, MS OS Platform transitions and more. I worked with people of all ages from young children to senior citizens. This was an enjoyable adventure, but I preferred to relinquish this business venture in favor of full-time employment in a corporate environment.

2000-2004 First Virtual Communications Nashua, NH (formerly CUseeMe Networks, Inc.> formerly White Pine Software). QA Manager / Team Lead
QA Lead for Click to Meet Conference Server rich-media software. This product includes a multi-point conference unit (MCU) -- VoIP application for H.323, T.120, SIP, CU protocols. This technology includes transcoding between codecs, server linking, RTP audio mixing and video switching. In this role, I was also responsible for all Project Management duties.
* Assembled a team of high-performance QA Engineers, thus reducing project cycle time from 9 months to 9-12 weeks. Interviewed and hired QA staff for my team as well as a spawn-off team.
* Developed standards for test plans development to provide traceability from marketing Requirements, engineering requirements, problem tickets and specifications.
* Introduced Standard Operating Procedures that were since applied to all projects.
* Project scoping and scheduling by use of MS Project and Excel. Projects broken down to based elements, focus areas were defined, purpose and intents of the release were identified and prioritized. Assigned human and material resources based on needs analysis. Established milestones based on measurable criteria. Areas of responsibility and accountability identified and published.
* Developed defect trend analysis (DTA) and project trajectory tracking, presenting metrics graphically and in pivot tables, published at pre-determined intervals. Data was compiled to track defect find rates, defect fix rates, fix verification rates, functional criticality areas, fix fail rates, volatile or unstable functionality areas. These metrics were published to cross-functional to provide a realistic sense of project status.
* Provided comprehensive Risk Analysis Reports. These detailed known areas of concern, heuristics analysis based on cross-functional input, trajectory projections based on DTA . Development, Documentation and QA (departments) schedule reconciliation and fulfillment tracking. Presented damage control, crisis mitigation and alternative planning advocacies.
* Developed ECO - Engineering Change Order SOP: Instituted a formal cross-functional review of product/project change requests that evaluated: ROI, Needs Assessment, Impact, Risk, Alternative Solution(s) and/or Timing Mitigation. Scheduled and lead reviews as needed.
* Organized Post Project Review: This was essentially a “best practices review:” What worked, what didn't, what could have been done better. Formal process changes implemented based on agreed-upon conclusions. Central repository of findings, reports and process changes.
* Beta and Pre-Release Testing Coordination. Developed relations with high-response power-users for testing input. Created input response process with Technical Support, Development, QA and Product Management for processing field input and addressing issues. Assumed development and ownership of a fulfillment process for immediate and/or deferred outcomes.
* Developed milestone gating process based on measurable criteria for the product cycle. Identified milestones based on verifiable imperial data.
* Transition the incumbent iterative/waterfall development process to a more linear phase development process. This was a natural progression to gating process as well as involving QA and documentation from project inception. The result was more in-depth testing, reduction of scope-creep, consistent and timely releases of progressively improved products.
* Developed a Defect Escalation Process: Working closely with Development Management and TS Management, we created a system to provide timely responses to critical issues without unnecessary-negative impact to mainstream project activities. This included a change of the fix distribution process and source vault management procedures.

Autodesk BDE Division Manchester NH (Formerly Softdesk> Formerly DCA Software)
Quality Assurance Team Leader 1994-2000, Tech Support Team Lead 1990-1994
QA Lead for Architectural Desktop 1.0 & 2.0. Highly successfully projects.
* Devised strategies for testing automation and directed automation team using QA Partner and AutoCAD script (.scr) language as well as Autolisp.
* Developed streamline practices for reconciling test cases against feature specifications.
* Mastered network license server technologies (IPX and TCP/IP protocols)
* Developed process for defect trend analysis.
* Managed resources for black box testing, white box testing code coverage analysis and testing automation.
* Successfully met and exceeded all personal performance goals for duration of employment at Autodesk.
* Senior Technical Support -- Team Leader / QA Analyst for all architectural, structural and mechanical product lines.
* Supported platforms included DOS, Windows 3.1, Solaris, Novell, Win95, NT 3.51 and NT 4.0.

1990 NH Vocational Technical College Manchester, NH
Associate Professor
* Instructed two classes in AutoCAD R10.

Education and Professional Development
2002 National Safety Council -- OSHA -- Basics of Safety Performance for Small Business
2001 New Horizons, Nashua, NH -- Microsoft Project
1999 MS Certified Training Programs, Bedford, NH - Introduction to Visual Basic
1998 Autodesk, Henniker, NH -- AutoCAD Level II (Proprietary product/certification)
1998 NH Technical Institute, Concord, NH - Intro. To C++
1995 Employee Leadership Certificate, (Proprietary Management Training) Autodesk, Santa Clara CA
1994 Sun Microsystems, Nashua NH -- Solaris 2.x System Administrator II
1989 Polytechnic Institute of NE, Nashua, NH - Certificates in CADD, drafting and technical math.
1988 NH Vocational Technical College, Manchester, NH - Commercial Layout and Design Graphics.
1978 UNH, Manchester, NH -- 2 year study in Developmental Psychology.

Certifications
2002 National Safety Council ? OSHA ? Basics of Safety Performance for Small Business
2001 New Horizons, Nashua, NH ? Microsoft Project
1999 MS Certified Training Programs, Bedford, NH - Introduction to Visual Basic
1998 Autodesk, Henniker, NH ? AutoCAD Level II (Proprietary product/certification)
1998 NH Technical Institute, Concord, NH - Intro. To C++
1995 Employee Leadership Certificate, (Proprietary Management Training) Autodesk, Santa Clara CA
1994 Sun Microsystems, Nashua NH ? Solaris 2.x System Administrator II
1989 Polytechnic Institute of NE, Nashua, NH - Certificates in CADD, drafting and technical math.
1988 NH Vocational Technical College, Manchester, NH - Commercial Layout and Design Graphics.
1978 UNH, Manchester, NH ? 2 year study in Developmental Psychology.



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