Product Management/Development Resume

Title
Product Management/Development

Primary Skills
Product Management, Product Development

Location
US-VA-Haymarket (will consider relocating)

Posted
Jun-13-09

Summary:
A focused, creative leader with a track record of consistently delivering technology-based services and products to market. Eleven years of implementing successful carrier class solutions within the technology-driven industries, including seven years of progressive product development/management.

Professional Experience:
XO Communications, XO Holdings, Inc., Herndon, Va. (2008-Present)
Project Owner, Business Transformation
• Established new product definition and launch guidelines to ensure better manageable, orderable and supportable service offerings in order to decrease time to market and operational costs.
• Conducted enterprise-wide assessment of current sales, ordering and provisioning processes for IP and data centric products, mapped legacy processes, identified tools and headcount to find opportunities to gain efficiencies for cost savings and shortened task intervals.
• Identified and recommended technical enhancements and process improvements to realize a target cost savings of $2.2 million annually,

Paxfire, Inc., Sterling, Va. (2007-2008)
Director of Product Management
• Responsible for the flagship DNS redirection search advertising platform, identified enhancements, drafted business requirements and fielded customer requests to be implemented into the hardware-based solution, implemented development and support processes for a small, rapidly growing company, as it tripled in headcount and revenue doubled.
• Oversaw domestic and international customer trials, managing relationships with technical and business partners, coordinating trial schedules and metrics.
• Drafted RFI/RFP, served as product SME for customer facing activities, prepared sales collateral, oversaw the preparation of technical support documentation and identified new sales opportunities.
• Defined web analytics requirements for the unique attributes of the proprietary managed service to identify enhancements and market opportunities.
• Monitored Search Engine Marketing (SEM) industry, online advertising industry and competition for competitive intelligence.

Verizon Business, Verizon Communications, Inc., Security Solutions, Ashburn, Va. (2004-2007) (formerly MCI, WorldCom, UUNET)
Sr. Product Development Manager
• Developed the first carrier class Endpoint Security solution; provided product roadmap, defined and established business requirements, qualified vendor products for the managed service, drafted business case, negotiated vendor contracts, defined ordering, provisioning and billing processes, identified and defined support processes, coordinated training of impacted support organizations, managed internal organizations and vendors to a multiple phase product launch.
• Developed multiple managed security service solutions (Anti-Virus, Firewall and PKI & Strong Authentication) to support the winning bid for the federal GSA Networx contract, defined and established business requirements against the RFP, negotiated vendor contracts, defined ordering, provisioning and billing processes, identified and defined support processes, coordinating training of impacted support organizations, managing internal organizations and vendor to launch.
• Defined and implemented custom Managed Strong Authentication solutions in support of multi-national enterprise customers, scoped opportunities, established pricing guidelines, coordinated vendor activities, identified internal resources, defined required processes and managed implementations.

UUNET, a WorldCom Company, Internet Access Product Management, Ashburn, Va. (1999 - 2003)
Product Integration Manager
• Defined and developed one of the first multi-access path carrier class (Dial, DSL and Wireless) telecommuter remote access product (Internet Access Choice). Set basic product definition, obtained commitment and buy-in from impacted organizations, managed IT multiple organizations for a timely delivery of systems and client application modifications in support of the product offering. Nominated for Best in Show Internet World Fall 2000 award.
• Developed and successfully launched the first national ast-to-coast consumer DSL product offering. Defined business case, business requirements and business processes for the single user broadband product. Championed product offering to obtain commitment and buy-in from impacted organizations. Managed large cross-functional team of internal business units, external suppliers and customers to ensure that objectives were met.
• Facilitated integration efforts across individual product groups, in addition to individual product integration responsibilities, where synergies could be gained by offering product bundles. Coordinated the establishment of cross-functional teams, drafting of product requirements and developing of business cases.
• Defined and managed the IT objectives and requirements for the Internet Access & Security product portfolios; defining the priority, based on business direction and marketplace demand for sales tools, order entry systems, provisioning systems, billing systems, and external and internal customer support tools. Set and aggressively managed expectations and schedules for both individual projects and large programs, providing regular status, verbal and published, to Product Management teams and executive management.
• Supervised direct report, defined and assigned deliverables, balanced work loads in technology-driven product development business unit. Conducted quarterly and annual reviews, set personal development goals.

AT&T Corp., Business Markets Division, Herndon, Va. (1997-1999)
Project Manager, Metamor ITS
• Responsible for over forty projects, within the AT&T BMD ordering and provisioning systems for voice, data, Internet services, and wireless, overseeing the full lifecycle of development. The enhancements ranged from the single system OS upgrades to meet Y2K compliance to the multi-system automation of manual processes that resulted in an estimated cost savings of $600 million over five years.
• Aggressively managed the resources (staff and systems), client expectations and worked to minimize risks ensuring major milestones and final delivery dates were successfully met. Solid, successful track record of repeatedly delivering the high profile critical-to-business projects.
• Vigorously worked to achieve buy in from the all stakeholders to obtain the necessary level of commitment to ensure the successful completion of the individual projects.


Technical:
Rational ClearQuest 2002.05, Microstrategy 7i, PC-based: Microsoft Word 2007, Microsoft Excel 2007, Microsoft Project 2000, Microsoft PowerPoint 2007, Microsoft Access 2007, Microsoft Visio 2007, Netscape Communicator/Navigator 7.1, Microsoft Internet Explorer 7.0, Mozilla Foxfire 2.0.
Software Development Methodologies: Rational Unified Process (RUP), Capability Maturity Model Integration (CMMI), and Extreme Programming (XP)

Memberships:
Product Development and Management Association (PDMA)

Education:
University of Virginia, School of Continuing and Professional Studies, Charlottesville, Va., 2002, 2005 & 2006
(Process Mapping & Analysis, Becoming an Effective Leader Through Situational Leadership, Internal Organizational Communication, Conflict Resolution and Mediation, and Situational Leadership: A Model for Coaching and Developing Employees).

WorldCom Corporate Training & Development, Tulsa, Okla., 2000-02
Management Development Curriculum-Effective Remote Management, Interviewing and Selection, Managing Corrective Action, Negotiation Skills, Performance Management for Managers, Policies and Practices, Project Management, and Role of the Manager)

AT&T School of Business and Technology, Herndon, Va. 1998, 99
Software Development Framework, and Business Analysis and Result

Hobart College, Geneva, N.Y. 1987

Cayuga Community College, Auburn, N.Y. 1986
A.S. Television Production, cum laude. Minor: Business. 1986,
Phi Theta Kappa (International Honor Society for Two-year Colleges), Omicron Gamma Chapter, Cayuga Community College

Certifications
See above


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