Resume of Technical Writer

Title
Technical Writer

Primary Skills
Technical Writer / Techncial Trainer

Location
US-MA-Peabody

Posted
May-13-08

PROFESSIONAL SUMMARY AND SKILL SET:

* Certified Technical Writer
Senior technical writer and process writer experienced in creating detailed IT procedure and compliance documentation for the software, healthcare, finance, and marking industries. Disciplines include COBiT, ITIL, and HIPAA.
* Certified Technical Trainer
Senior technical trainer experienced in class room presentation, web cast training, and the development of training curriculum materials.
* Certified Technical Support Representative
Dedicated technical support expert proficient in delivering first, second, and third level technical support for Windows based software applications; including installation, maintenance, and usage.

WORK HISTORY:

Technical Writer, Consultant 2007 - Present

Aerotek
A leading provider of technical, professional and industrial recruiting and staffing services.

* Created and updated Standard Operating Procedures, Oracle user documents, and test scripts for Alkermes, a pharmaceutical company specializing in therapies for widespread, chronic diseases, such as diabetes and alcoholism.

Sagent
A strategic, agile and experienced professional services consultancy, recruitment and outsourcing solutions for our clients.

* Developed from spec end user online help documentation for Property & Portfolio Research's proprietary financial software.

Overture Partners
A SOMWBA/DBE certified organization, enables today's forward-thinking businesses to connect with the best talent available to deliver on the promise of technology.

* Newly created internal CobiT compliance documentation for InterGen, a global power generation company with 9 power plants representing an equity share of 5,235 MW of production capacity.


Senior Application Specialist\Technical Writer\Technical Trainer 2003 - 2007

HighRoads, Inc.
Provides one system of record for managing HR program and vendor information to improve the employee experience while dramatically reducing costs for large, complex organizations.

* Expanded existing and created new technical and non-technical documentation for the in-house support team and Fortune 500 companies
* Solely responsible for policy and procedure manuals detailing HIPAA compliance and Administrative Security Standards, which included:
* Universalizing internal and external security procedures
* Ensuring employees across organization understood workstation and server security protocols
* Trained Fortune 500 companies to use an online Benefits Lifecycle Management software via Microsoft Live Meeting web casts
* Created all presentation material (PowerPoint, Visio, and Adobe Camtasia) used in training both clients and end users
* Provided application assistance to end users of an online Benefits Lifecycle Management software

Technical Document Preparer 2002 - Present

The Corporate Connection
Specializes in custom marking products such as rubber stamps, embossing seals, business forms, letterheads and envelopes, awards, and advertising kits.

* Editing and authoring detailed Microsoft Visio workflows

Technical Writer 2001 - 2002

Dataware Solutions, Inc. (now SunGard)
Dataware Solutions' Personal Trading Assistant (PTA) is an intuitive, browser-based application that automates compliance with personal trading regulations including SEC Rule 17j-1, Investment Company Institute recommendations, Sarbanes-Oxley, and a firm's specific code of ethics

* Redesigned existing and developed new technical documentation for the technical support staff
* Created intricate Microsoft Visio workflows for the business team
* Developed technical training documentation for the technical support staff
* Performed web site Quality Assurance (QA)

Technical Writer\Desktop Specialist 1999 - 2001

Alliance Consulting
Provides AMO services for almost 20 different companies supporting over 500 unique applications.

* Created from spec technical documentation and technical training documentation for KPMG
* Expanded existing and authored new technical and non-technical documentation for the NECX and Gateway.com
* Assigned and provided first and second level Desk Top support for NECX and Gateway.com

Strategic Support Representative\Technical Writer 1995 - 1999

Stream International
Provides exceptional customer experiences in the high-tech support market.

* Solely responsible for the development of technical documentation for the end users of a leading integrated software package
* Provided second and third level technical support for a leading integrated software package
* Configured, maintained, and supported multi-user software programs in a client Server LAN environment
* Authored and distributed technical and non-technical training for Stream Certified Desktop technicians

SOFTWARE SKILLS

Microsoft Office XP; Microsoft Visio 2000; RoboHelp X6; Microsoft Office Live Meeting; Adobe Acrobat 7.0; SnagIt 8.0; Microsoft Visual Source Safe 6.0; Corel Draw; Siebel Database and Call Tracking Software; Lotus Notes; Adobe Camtasia Studio; Microsoft Windows XP, 2000, NT 4.0, XMLSpy; Adobe FrameMaker 7.2; Adobe Captivate 3.0

PROFESSIONAL EDUCATION

University of Ohio (through Online-Learning.com)

Certification course in Technical Writing

Sullivan and Cogliano Training Center, Waltham MA

Certification courses in DOS; Hard Disk Management; Advanced Topics in DOS; Windows '95 Orientation; Windows '95 Advanced; Microsoft Certified Professional course in Windows NT 4.0 Workstation

Salem State College, Salem MA

Novell Network Administration certification course

Stream International, Canton MA

Classroom instructor training certification (Friesian, K and Associates Instructional Workshop)

American Academy of Dramatic Arts, New York, NY

Two year course in acting, music, and dance

Certifications
MCP
Certified Technical Writer
Certified Technical Trainer
Certified Technical Support Representative


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