Technical Writer Resume

Title
Technical Writer

Primary Skills
Technical Writer / Techncial Trainer

Location
US-MA-Peabody

Posted
Feb-10-09

PROFESSIONAL SUMMARY:

* Certified Technical Writer
Senior technical writer and process writer experienced in creating detailed IT procedure and compliance documentation for the software, healthcare, finance, and marking industries. Disciplines include COBiT, ITIL, and HIPAA.
* Certified Technical Trainer
Senior technical trainer experienced in class room presentation, web cast training, and the development of training curriculum materials.
* Certified Technical Support Representative
Dedicated technical support expert proficient in delivering first, second, and third level technical support for Windows based software applications; including installation, maintenance, and usage.
* Microsoft Certified Professional
Windows NT Administration

SOFTWARE SKILLS:

Microsoft Office XP; Microsoft Visio 2000; RoboHelp X6; Microsoft Office Live Meeting; Adobe Acrobat 7.0; TechSmith SnagIt 9.0; Microsoft Visual Source Safe 6.0; Corel Draw; Siebel Database and Call Tracking Software; Lotus Notes; TechSmith Camtasia Studio; Microsoft Windows XP, 2000, NT 4.0, XMLSpy; Adobe FrameMaker 7.2; Adobe Captivate 3.0

WORK HISTORY:

Technical Writer (Consultant) 2007 - Present

Connectweb Technologies (no agency)
* Recording tutorials with TechSmith Camtasia Studio for use in an online environment
* Developing Quick Reference Guides for web site administrators

Alkermes (through Aerotek)
* Created and updated Standard Operating Procedures, Oracle user documents, and test scripts using Microsoft Word for Alkermes, a pharmaceutical company specializing in therapies for widespread, chronic diseases, such as diabetes and alcoholism
* Developed document templates for IT policy and procedure documents using Microsoft Word


Property & Portfolio Research (through Sagent)
* Developed from spec end user online help documentation using RoboHelp for Property & Portfolio Research's proprietary financial software.

Intergen (through Overture Partners)
* Newly created internal CobiT compliance documentation using Microsoft Word for InterGen, a global power generation company with 9 power plants representing an equity share of 5,235 MW of production capacity.
* Developed IT policy and procedure templates using Microsoft Word.

Senior Application Specialist\Technical Writer\Technical Trainer 2003 - 2007

HighRoads, Inc.
Provides one system of record for managing HR program and vendor information to improve the employee experience while dramatically reducing costs for large, complex organizations.
* Expanded existing and created new technical and non-technical documentation in Microsoft Word, PowerPoint, and Visio for the in-house support team and Fortune 500 companies.
* Solely responsible for policy and procedure manuals in Microsoft Word and Adobe Acrobat, detailing HIPAA compliance and Administrative Security Standards, which included:
* Universalizing internal and external security procedures
* Ensuring employees across organization understood workstation and server security protocols
* Trained Fortune 500 companies to use an online Benefits Lifecycle Management software via Microsoft Live Meeting web casts.
* Created all presentation material using Microsoft PowerPoint, Visio, and TechSmith Camtasia for training both clients and end users.
* Developed Microsoft PowerPoint and Word presentation\documentation templates for company-wide use.
* Provided application assistance to end users of an online Benefits Lifecycle Management software.


Technical Document Preparer 2002 - Present

The Corporate Connection
Specializes in custom marking products such as rubber stamps, embossing seals, business forms, letterheads and envelopes, awards, and incorporation kits.
* Editing and authoring detailed Microsoft Visio workflows
* Updating web site text using Microsoft Word and RoboHelp


Technical Writer 2001 - 2002

Dataware Solutions, Inc. (now SunGard)
Dataware Solutions' Personal Trading Assistant (PTA) is an intuitive, browser-based application that automates compliance with personal trading regulations including SEC Rule 17j-1, Investment Company Institute recommendations, Sarbanes-Oxley, and a firm's specific code of ethics
* Redesigned existing and developed new technical documentation for the technical support staff using Microsoft Word and Adobe Acrobat.
* Created intricate Microsoft Visio workflows for the business team.
* Developed technical training documentation using Microsoft Word for the technical support staff.
* Performed web site Quality Assurance (QA).


Technical Writer\Desktop Specialist 1999 - 2001
Alliance Consulting
Alliance Consulting provides transformative technology solutions to leading businesses around the world.
* Created from spec technical documentation and technical training documentation for KPMG using Microsoft Word and Visio.
* Developed IT document templates using Microsoft Word.
* Expanded existing and authored new technical and non-technical documentation for the NECX and Gateway.com using Microsoft Word.
* Assigned and provided first and second level Desk Top support for NECX and Gateway.com.


Strategic Support Representative\Technical Writer 1995 - 1999

Stream International
Provides exceptional customer experiences in the high-tech support market.
* Solely responsible for the development of technical documentation in Microsoft Works for the end users of a leading integrated software package.
* Provided second and third level technical support for a leading integrated software package.
* Configured, maintained, and supported multi-user software programs in a client Server LAN environment.
* Authored in Microsoft Works and distributed technical and non-technical training for Stream Certified Desktop technicians.

PROFESSIONAL EDUCATION:

University of Ohio (through Online-Learning.com)
Certification in Technical Writing

Sullivan and Cogliano Training Center, Waltham MA
Certification in DOS; Hard Disk Management; Advanced Topics in DOS; Windows '95 Orientation; Windows '95 Advanced; Microsoft Certified Professional training in Windows NT 4.0 Workstation

Salem State College, Salem MA
Novell Network Administration certification course

Stream International, Canton MA
Classroom instructor training certification (Friesian, K and Associates Instructional Workshop)

American Academy of Dramatic Arts, New York, NY
Two year course in acting, music, and dance

Certifications
MCP
Certified Technical Writer
Certified Technical Trainer
Certified Technical Support Representative


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