Resume of Project Manager

Title
Project Manager

Primary Skills
Proficiency in directing multiple complex projects, demonstrating positive skills sets of effective communication

Location
US-CO-Lakewood

Posted
Feb-18-08

Summary of Qualifications
As a creative, driven Project Manager with diverse experience, lengthy track record of project deliverables, and successful time and budget management, I've demonstrated high levels of success in motivation of team members, garnering commitment of cross-organizational stakeholders and in flexibility of approach. I possess strong proficiency in directing multiple complex projects, demonstrating positive skills sets of effective verbal and written communication, critical and analytical thinking and effective interpersonal skills.

PROFESSIONAL EXPERIENCE
AT&T 4/04 - present
Project Manager - Global Network Field Client Services (GNFCS)
* Managed high profile hot-cuts for IL State Police/Motorola to meet requirements established by Homeland Security
* Managed low-impact customer maintenance window for State Farm (AT&T "top ten" customer) Data Center, which included scheduling of traffic interruption, coordination of cross-team hardware replacement and subsequent return to service
* Attained 97% on-time performance across four cities providing higher levels of customer service delivery
* Lead contributor of GNFCS website project consolidating various integral systems into one single portal, simplifying corporate information gathering and improving on-time performance levels
* Led GNFCS team in significantly lowering network backlog (2006 to current)
* Reduced overall cycle time by 10% for customer service orders through skilled analysis and coordination with multiple organizations
* Identified process gaps and provided recommendations for workable and attainable solutions to streamline organizational operations
* Experienced a marked level of success coordinating difficult teams and bridging gaps between adversarial organizations
* Assumed lead of OC48 upgrade for Convergys, coordinating customer maintenance window and turn-up of high bandwidth circuit

AT&T 10/99 - 3/04
Project Manager - Broadband Wireless Services (BBW-microwave radio facilities)
* Over tenure, project managed 141 installs and 116 removals/upgrades
* Team leader during 9/11 World Trade Center Disaster, executing AT&T BBW Disaster Recovery plan, quickly coordinating deploying AT&T and vendor resources to re-establish customer services for financial clients in time to meet Wall Street's "first bell" the following business week
* Maintained a 96% on-time delivery rate and four-hour MTTR (maintenance repair) constraint
* Responsible for 23 state coverage area and the project management of install, removals and upgrades of AT&T microwave radio hops
* Led team in meeting 99.995% network availability goal
* Managed staff of seven project coordinators supporting the Broadband Wireless Team
* Provided training, developed process, managed escalations, outages as well as worked on-call
* Responsible for managing high visibility, "Signature Client" projects such as NBC Olympics Denver transmission from Sidney, Australia (1999), the Salt Lake City Olympics (2001) for video feed of the Today Show and Tom Brokaw Show, and phone lines for reporters covering the USGA/US Open (2003)

AT&T 7/98 - 10/99
Pre-Design Coordinator (National Production)
* Reviewed service contracts to ensure correct and timely entry of disparate type of service orders (new and change orders, disconnects and supplements)
* 94% test and turn-up success rate for departmental service deliverables
* Provided supervision to 2nd shift team and assisted as back-up supervisor to morning shift where required
* Assisted in planning and implementation of new Pre-Design teams as result of integration with newly opened Sacramento branch, collaborating with upper management to determine departmental changes and implementing subsequent roll-out


MONEYGRAM PAYMENT SYSTEMS, INC 7/96 - 7/98
Executive Admin. Asst. - Legal /Executive Admin. Asst. - Information Technology Services
* Provided support for the General and Assistant General Counsel to include rework of the company's legal documents, and overhaul of file and document maintenance system
* Simultaneously provided support to the Vice President of Information Services and entire IT team
* For both departments, performed administrative duties to include: travel arrangements, preparation of weekly itineraries, ordering of office supplies, stock maintenance, appointment and conference scheduling, expense reports and attendance reports
* Assisted in interview process and orientation of new hires

PROGRAMS AND AWARDS
* 09/07 Excellence in Service Award for demonstration of Network Operations Priorities & Guiding Principles
* 2003 AT&T Paragon Award for Excellence in Execution & Partnering for Success (top AT&T Network Operational Award) - specifically for identifying opportunities for access cost reduction
* 2003 AT&T Project Management Excellence Award for Project Lightspeed (company-wide on-net project)
* 2002 AT&T Executive/National Spirit of Service Award for 9/11 Restoration & Disaster Recovery Effort
* 4/01 AT&T "Building Our Success" Recognition Award - process development Local Wireless Provisioning
* 2001 AT&T STEP (Supervisory Training Education Program) - extensive six-month training course for grooming up-and-coming AT&T management
* 10/98 AT&T JEDI (Judgment, Example, Dedication and Initiative) Award for Dedication
* 8/98 AT&T Action Award for Excellence

EDUCATION
* Currently enrolled in the PMP(R) Exam Prep to secure PMI's PMP(R) Certification
* Regents Diploma Graduate with Honors (ranked #5 out of 238 students); National Honor Society member; majored in Business and Language (Dunkirk Sr. High School, Dunkirk NY; graduated 1986)


Certifications
See above


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