Desktop Support Sr. Resume

Title
Desktop Support Sr.

Primary Skills
Desktop, Ghosting, Software Delivery, Altiris, Lotus Notes, Windows, Software, Hardware, Customer Service

Location
US-TN-knoxville

Posted
Jan-25-09

Career Objective

IT professional, seeking position where 10+ years analyzing data, finding patterns, and organizing ideas can enhance efficiency and profitability to company.

Professional Summary

Comprehensive skills in troubleshooting software, hardware, and network connectivity, including, but not limited to:

* Installing and configuring; vendor / in-house software, PC's, printers, and other peripherals.
* Developing and maintaining Ghost images for efficient upgrades or replacement of failed equipment.
* Documenting procedures and establishing priorities for optimal effectiveness.

Relevant Experience

Wellcare Healthcare Tampa, Florida
April 2007 to June 2008 (placed by TEKsystems)
(IT)Support Specialist Sr.
* Level I/II desktop support for 4000+ users; created and resolved Magic service tickets or escalated to specialty groups as necessary. Windows 2000/XP workstations in a Microsoft environment.
* Altiris Remote control tool; Installed/removed software, resolved desktop and printing issues. Added and removed workstations on the Domain. Re-imaged PC's remotely. Moves, Adds and changes.
* Configured Outlook email and supported Blackberry devices.
* Resets/unlocks for Active Directory, Citrix server, and other in-house applications.

Apr 2005 to March 2007 Tampa, Florida
Realtor/Independent Consultant
* Obtained Florida Real Estate License. In slow times I assisted Realtors in the following manor:
* Website setup and automated database mailings using MS office. HW/SW installs and break-fix.
Synova /IBM Global Services May and June 2005
* Eckerd Drug site closed; wiped PC's data, prepared for re-deployment or sale, and updated database.

Kenda Systems Tampa, Florida
Dec 2001 to Mar 2005
(IT) Contractor - JP Morgan Chase (Mortgage)
* LAN Tech Level II/III - Supported 3000+ users by automated ticket system/pager.
* Resolved Mainframe connections, server mappings, and network PC/printer issues.
* Installed local/network printers, including Novell administration. Virus and spyware removal.
* Asset management, Blackberry Support, and developed Ghost images for each area of business.
* Project Team: Ethernet conversion for over 1000 PCs.
* Project Team: assisted in standardization from WinNT/2000 to XP for over 500 PCs.

TMP Worldwide Tampa, Florida
Dec 2000 to Nov 2001
(IT) Contractor - Linvatec (May 01 -- Nov 01)
St. Anthony's Hospital (Dec 00 -- Apr 01)
* HW/SW installs, break-fix. Set up Netscape Mail. Moves, adds, and changes.
* Project Team: Migrated 390+ users to new Novell & Email servers. Migrated 50+ Exchange users.

Anthem Ins. Co. (Blue Cross Blue Shield) Indianapolis, Indiana
June 1997 to September 2000
(IT) Senior LAN Support
* Tier III LAN Support - Supported 4000+ users by automated ticketing, email, & pager.
* HW/SW installs, break-fix. Developed Ghost images. NT workstations in Novell 4 environment.
* NT Domain/NetWare administration; new account set up, individual/group rights, password resets.
* Maintained printers. Daily LAN back-ups and file restores using ArcServ (Novell and NT servers).
* Proposed and requisitioned software/hardware to guide management on purchasing decisions.
* Project Team: Asset management & Y2K compliance.

Freight Master Systems, Inc. Indianapolis, Indiana
October 1996 to June 1997
(IT) Desktop & Network Support
* Jr. NT Admin; new account set up, file and directory access. Win95/NT environment.
* Installed /configured software (vendor, shrink-wrap, JIT). HW/SW installs, break-fix.

Proficiencies/Additional Education/Training

* Proficient in Windows XP, Microsoft Office, Active Directory, Lotus Notes Mail, Outlook Mail, Norton, McAfee, and virus removal.
* Helpdesk software: Experienced in Perigrine (Service Center), Numara (Track-It), Remedy (Magic)
* Experience installing printer maintenance kits.

Volunteering/Community Service

* Dress for Success -- Organization that helps disadvantaged women with interviewing and clothing so they regain confidence to seek employment. Computers setup for sponsor meetings; 2006-2008.
* JP Morgan Chase ON_DEC program - Set up new donated PC's; 2003- 2006.
* Habitat for Humanity; 2002 and 2004.
* Mayors Beautification Project; 2003-2004.
* Hillsborough County Parks Department; Computers; 2001.
* New Covenant Productions; Christian concerts; 1996-2000.

Certifications
Associate of Science, Computer Technology
Purdue University Indiana
1997 Graduate


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