Resume of Information Services

Title
Information Services

Primary Skills
IBM Req Pro, ClearCase, CQTM, RMT, RFT, HP BAC 6.5, BPM, VUGen, SLM, RUM, CMDB, SiteScope, QTP, LoadRunner, QC

Location
US-IN-Indianapolis (will consider relocating)

Posted
Jul-08-08

PROFESSIONAL SUMMARY:

Installation, Configuration, Implementation, Monitoring Administration, BAC Navigation, Platform Administration, End User Management, Alert Reports, Network Reports and Tools, Custom Reports, BAC CMDB, Navigating the CMDB Interface, Populating the CMDB, Creating views in CMDB, Discovering CIs, Use SiteScope in BAC, Use Template to Deploy SiteScope Monitors, Dashboard Administration, Managing Dashboard Configurations, Alert Schemes in Dashboards, MY BAC Portal, Service Level Management, Managing SLA Status Alerts and SLM Repositories, Using SLM for Generating Reports

CERTIFICATIONS:

• Base Configuration -- HP/Mercury Business Availability Center 6.5
• System Administration -- EMC | Documentum 5.3
• Technical Fundamentals -- EMC | Documentum 5.3
• TruSource - data integrity management system for telecom OSS
• Kepner Tregoe Project Management
• COBOL, C-programming, Basic, dBASE III+, UNIX V

TECHNICAL SKILLS:

HP Business Availability Center, QuickTest Pro, LoadRunner, and Quality Center, Rational Requisite Pro, ClearCase, ClearQuest, Rational Manual Tester (RMT), Rational Functional Tester (RFT)

WORK EXPERIENCE:

03/2008 -- PRESENT Northrop Grumman Information Technology
Performance Test Engineer / HP LoadRunner v9.10
Responsibilities:
Write performance test plan and create project schedule for Department of Defense (DoD) Next Generation Automated Biometric Identification System (ABIS) to assist in the Global War on Terror (GWOT).
Tools: HP LoadRunner v9.10, SiteScope 9.0, NetIQ App Manager v7.0, HP OpenView, Rational Functional Tester (RFT)
Techniques: RUP, ClearQuest, IEEE
Architectures and Technologies: W2K3, Red Hat Linux Enterprise Level v5.1, McAfee, Sendmail v8.13, Active Perl, .Net v3.0, Symantec Director Agent, SQL Server 2005, Oracle 10g Application Server, Oracle Enterprise Linux

01/2008 -- 03/2008 LTD Commodities, Inc
Consultant / HP LoadRunner 9.0
Responsibilities:
Create Project Plan and Performance Test Plan. Install LoadRunner, SAP TAO Agent for ABAP and Run-time Library. Install and configure TAO Client and UI Scanner and connections to SAP and HP Servers.
Tools: HP LoadRunner v9.0, SAP Test Accelerator v1.0
Techniques: SAP and Oracle function, performance/load stress test and vulnerability.
Architectures and Technologies: SAP ECC v6.0, SAP CRM v7.0, Voxify, ACCRA, Avaya

10/07 -- 01/2008 ELI LILLY & COMPANY
Consultant / HP TestDirector v8.0
Responsibilities:
Consultant, full planning, coordination and implementation of testing for General &Administrative (Corporate Affairs, Legal, and HR) Information Technology systems.
Tools: HP/Mercury Quality Center
Techniques: SAP and Oracle function, performance/load stress test and vulnerability.
Architectures and Technologies: SAP (BW), Oracle, MQ, EMC EmailXtender, CSV

8/07-10/07 HOME DEPOT
Consultant / HP BAC (Business Availability Center) v6.7
Responsibilities:
• Analyze the Implementation Plan.
• Copy software onto and configure onto development, quality assurance and production servers.
• Create Business Process Profiles (BPP) and Business Process Monitors (BPM) for SAP (BW) Financial Applications. Build scripts for synthetic transaction monitoring.
• Setup the monitoring schedules and application Thresholds.
• Set up Sitescope monitors for monitoring resource utilization and system statistics and Real User Monitors.
• Create Groups, Views, and Pattern Views.
• Add Security and Permissions.
• Tools: Mercury -- Business Availability Center 6.5, VUGen, LoadRunner
• Techniques: Monitor SAP Financial Applications performance and availability
• Architectures and Technologies: Windows 2003, RedHAT Server, SQL Server 2000, IBM Blade Center, JBOSS servers Analyze the Server Deployment Plan and copy software onto and configure on IBM Blade Center JBOSS servers.

2/07-8/07 IBM
Consultant / Rational (RMT), (RFT)
Consultant, State of Indiana Eligibility Management System
Responsibilities:
• Testing application code that has been unit tested by developers.
• Perform integration and system testing each iteration of the development life cycle.
• Implement and record test scripts based on requirements created by the Business Analyst.
• Log defects identified during testing into ClearQuest/TestManager (CQTM)
• Tools: Rational Manual Tester (RMT), Rational Functional Tester (RFT), CQTM, ReqWeb, ClearCase
• Techniques: Agile Development Methodology (Scrum) / Function and Performance Test
• Architectures and Technologies: Captiva Input/ACCEL, IVR, Cúram Server and Client, IBM's WebSphere Application Server, IBM Content Management System (CMS), and DB2

10/06-12/06 FEDERAL TRADE COMMISSION (FTC)
Consultant / EMC Documentum 5.3
Responsibilities:
• Serve as main point of contact representing the Federal Trade Commission.
• Manage Federal Trade Commission (FTC) Task Lifecycle during deployment of WebTop configurations and customizations providing Federal Trade Commission (FTC) HQ and Regional Agency staff.
• Tools: Microsoft Project
• Techniques: Manage tasks during discovery, define, design, development, and deployment; Obtain vendor project plan, task solution document, and status reports; Obtain task solution document approval from FTC; Obtain vendor requirement document, conceptual document, detailed design document, data model and architecture; Obtain vendor Production Requirements Form, Test Plan, Implementation Plan, Configuration Management Plan, Program Management Transition Plan, Knowledge Transfer, and Weekly Status Reports. Update overall project status reports and discuss during weekly project status review to the FTC change control board, assistant CIO, and CIO.
• Architectures and Technologies: eCopy, Landoc, Documentum 5.2.5, WDK, WebTop, JSP, J2EE, Oracle.

8/06-10/06 HD SUPPLY INC.
Consultant / HP TestDirector v8.0
Responsibilities:
• Automate Documentum Webtop/WDK workflow functionality (Open, Accept, Complete, Reject, Delegate, Repeat, Change Availability, Start Workflow, and Send Quickflow).
• Role and authorization functionality (Approve, Reject, Request More Information, Forward, Recall and Re-Submit deal) workflows and escalations for lines of business.
• Verify role and workflow ability to review and approve workflow, store, track, report and email
• Tools: Documentum Workflow Manager, Mercury -- Test Director, LoadRunner
• Techniques: create projects, setup users groups, configure mail, traceability notification rules, requirement module, test plan module, and test lab module.
• Architectures and Technologies: SAP (BW), Mercury TestDirector 7.6 Documentum 5.2.5, iPlanet, MS Outlook, LDAP, Java, J2EE, SQL, XML, XSL, Oracle v9i, Sun ONE

6/06-8/06 U.S. NAVY ERP Division
Consultant / HP QuickTest Pro 8.2 & TestDirector 9.0
Responsibilities:
• Upgrade Documentum Content Server and DTC workstations for the U.S. Navy ERP Division.
• Test desktop 5.3 sp2 on Windows 2000 Citrix Server.
• Apply LDAP patch for Content Server 5.2.5 SP5 to ensure LDAP functions normally.
• Upgrade NETS workstations running Windows 2000 to Desktop 5.3 SP2 and XP workstations running Desktop 5.2.5 SP3 for NEMAIS environments.
• Upgrade the Content Server software to version 5.2.5 SP5 for future Content Server 5.3 platform standardization.
• Implement CYA SmartReplicator 3.0 and CYA Connector for SmartRecovery for full-system recovery, discrete content recovery, and discrete content and properties recovery.
• Upgrade QuickTest Pro and TestDirector test environments.
• Develop plan, architecture solution, and data migration procedures
• Tools: HP/Mercury -- Test Director, QuickTest Pro 7.3 to 8.2, TestDirector 7.6
• Techniques: Utilize TestDirector to create projects, setup users groups, configure mail, traceability notification rules, requirement module, test plan module, and test lab module.
• Architectures and Technologies: SAP (MM), Windows 2000, XP; Documentum 5.2.5 sp5, Desktop 5.3 SP2, CYA SmartReplicator 3.0 and CYA Connector for SmartRecovery for full-system recovery, discrete content recovery, and discrete content and properties recovery.

3/06-6/06 ELI LILLY & COMPANY
Consultant / IBM MQ Series
Responsibilities:
• Upgrade MQ 5.3 Unix, Linux and Windows servers and clients.
• Write Tier 1 and Tier 2 production support Operational Support Instructions (OSI) describing how to troubleshoot issues reported for WebSphere MQ and infrastructure components.
• Tools: C++, Java, Sun Solaris, HP-UX, Windows NT, 2000, 2003, and XP
• Techniques: Install and Configure. Create required WebSphere MQ support directories. Create WebSphere MQ and Data Sharing user accounts for WebSphere MQ administration. Create and configure WebSphere MQ objects (queue managers, queues, channels, processes). Install and configure wrapper program. Install and configure unwrapper program. Install and configure QPasa (WebSphere MQ monitoring/administration software)
• Architectures and Technologies: AS/400, OS/390 (MVS), OpenVMS (WebSphere MQ client only), MPE/iX (HP3000), SAP (BW), UNIX, Documentum, Oracle, Windows

11/05-1/06 METROPOLITAN LIFE INSURANCE COMPANY (METLIFE)
Consultant / Mercury TOPAZ v5.0
Responsibilities:
• Provide production support to three major portals (Met Dental, Met Link, and My Benefits) for the Institutional eBiz Application Development (AD) team.
• Setup the Topaz business process monitor (BPM) scripts for staging environment.
• Document and analyze scripts for errors during application release and report failures.
• Produce exception based reports for action by the Service and Operations team.
• Deploy and test monitors following code deployment.
• Regression test monitoring changes.
• Produce detailed report of testing conducted and monitoring changes introduced.
• Produce custom alerts that identify availability and performance issues and notifies support teams based on severity of the problem.
• Identify gaps in availability and performance and reports that impact the console and notify the Service and Operations teams.
• Tools: Mercury -- Mercury TOPAZ v5.0, VUGen, LoadRunner, BMC Patrol Concord eHealth Microsoft SMS Tivoli Enterprise Console 3.6.2, Tivoli Management Region 3.6.3, Tivoli Manager for MQ/Series, Tivoli Web Services Manager
• Techniques: Perform daily review of Topaz results. Turn on page level diagnostics.
• Architectures and Technologies: Solaris 8, iPlanet Web Server 6.0 SP7/WebSphere AS 4.0.7, WebSphere MQ 5.3/AIX 5.1, CICS, DB2 8.0, Calligo, Arrow Point Load Balancers, Global Site Selector, SiteMinder Policy Server v5.5, MQ/GMI Server

8/05-10/05 ELI LILLY & COMPANY
Consultant / EMC Documentum 5.2.5
Responsibilities:
• Documentum system administration and troubleshoot production problems.
• Manage content, metadata, object models and security models.
• Configure users, groups, roles, workflows, lifecycles, and alias sets.
• Set up and run jobs and methods.
• Create Doc Apps and custom object types.
• Tools: Remedy ARS, SSH, Carbon Copy, Telnet, DQL, API, UNIX
• Techniques: CS, FDA regulations
• Architectures and Technologies: SAP (BW), Workspace, WebTop, App Builder, Documentum Administrator, AutoRender Pro, Oracle.

5/05-7/05 LIBERTY MUTUAL INSURANCE
Consultant / Rational Requisite Pro / ClearCase
Responsibilities:
• Personal Lines Underwriting System (PLUS).
• Identify business process requirements for COBOL and JAVA applications.
• Write system specifications system conversion.
• Setup required meetings with developers, business analysts, and key stakeholders.
• Facilitate specification reviews.
• Tools: Rational Requisite Pro and ClearCase
• Techniques: RUP, Sarbanes Oxley (SOX)
• Architectures and Technologies: AION, Fair Isaac, SeeBeyond E-Way, Java, Cobol, iPlanet Web Server 6.0 SP7/WebSphere AS 4.0.7, WebSphere MQ 5.3/AIX 5.1, MVS, DB2, UNIX, IBM RequisitePro and ClearCase

2/05-5/05 ADMINISTAR FEDERAL
Consultant / Mercury TestDirector v8.0
Responsibilities:
• Upgrade the U.S. Department of Health & Human Services Next Generation Desktop (NGD) virtual call centers handling durable medical equipment regional carrier (DMERC) claims and inquiries for 1-800 Medicare Part A and Part B claims using Voice Self Service/IVR, XML, and SOAP applications.
• Tools: RUP, Req Pro, ClearCase, Mercury QTP, LoadRunner, TestDirector, Rational Add-Ins
• Techniques: Utilize TestDirector to create projects, setup users groups, configure mail, traceability notification rules, requirement module, test plan module, and test lab module.
• Architectures and Technologies: Genesys IVR, Jacada, Siebel 7.5 and Oracle 9.0, CICS

11/04-2/05 VERIZON Online
Consultant / Technical Support
Technical Support for ADSL residential service, VoDSL, VPN and backup dial-up connections using the Nortel Network Call Center
Tools: Remedy, CSR service provision monitor, SSP order management, Windows XP
Techniques: Troubleshoot CPE, Network Interface Device (NID), Repeater, Fiber Optic, Frame Relay or ATM, DSLAM, PSTN, Router, VLAN, and ISP
Architectures and Technologies: TCP/IP, HTTP, FTP, SMTP, ATM, Ethernet, FDDI, X.25, MAC, PPPoE

8/04-10/04 TELUS
Consultant / Mercury TestDirector v8.0
Responsibilities:
• Define object model | functional taxonomy | security model | workflows | content templates | style sheets | infrastructure implementation | delivery cabinet | content migration strategy | Publication configuration | LDAP integration solution | Analysis of Business Portal Content | Design/Development of the solution components | Test Strategy, Test Plan, Test Scripts, Test Execution | Assist in the Development of End-User Training Material
• Tools: Mercury TestDirector
• Techniques: Utilize TestDirector to create projects, setup users groups, configure mail, traceability notification rules, requirement module, test plan module, and test lab module.
• Architectures and Technologies: Documentum, iPlanet, MS Exchange Active Directory, LDAP, Java, J2EE, SQL, XML, XSL, Oracle v9i, Sun ONE

5/04-8/04 U.S. CELLULAR
Consultant / Mercury TestDirector v6.0
Responsibilities:
• Convert USCC.COM wireless data applications such as news, sports, weather, ring tones, e-mail, and games online buy-process serving 4.7 million customers in 149 markets throughout 26 states from SilverStream/Mainframe to Documentum/WebLogic.
• Update SQL Server and ETL processes to incorporate data currently in billing system subscriber tables.
• Identify events and triggers that update billing and validate transformation rules for Genstory database, Qualcomm Easyedge, Wireless Buy Calling Plans, Buy Packages, Buy Promos for nweb, a mobile Web browser for QUALCOMM's BREW solution.
• Tools: Mercury TestDirector 6.0
• Techniques: Function test online buy-process for nweb, a mobile Web browser from easyedge (SM) service offerings on handsets from Kyocera, LG, Audiovox and Motorola.
• Architectures and Technologies: Java, J2EE, SQL , XML, XSL, Win 2000, Business Objects, Informatica Power Center 6, Captiva Input ACCEL, Amdocs/Ensemble, Documentum 5i APIs, DFCs, Web Publisher/WebTop, WDK, Application Builder / Developer Studio and WebLogic Server 8.1

2/04-5/04 CLARIAN HEALTH PARTNERS
Consultant / Mercury WinRunner 8.0
Consultant, Cerner Millennium Data Solution at IU, Riley and Methodist Hospitals
Tools: WinRunner 8.0 API, McKesson Cloverleaf, 21CFR Part 11 and HL7
Techniques: Validate customized code for Cerner PathNet architecture
Architectures and Technologies: (Pharmacy, Meds Integration, Order Management, PathNet, Alpha Billing (PowerForms), and Charge Services for Person Management, Enterprise Eligibility Management, SurgiNet, Outpatient Rehab and PowerChart with lab viewing results), IDXRAD, Softmed, IDXTend, CompuMedics, and CoPath, 21CFR Part 11, HIPPA, and HL7

11/03-1/04 LEXIS NEXIS
Consultant / Mercury LoadRunner v7.0
Responsibilities:
• Market launch in Australia and France, XML Gateway Global Legal Platform and User Interface infrastructure solution supporting LexisNexis UK in the seamless publishing and delivery of its well-known legal, tax and regulatory services and publications to a wide variety of customers and markets for 26,933 on-line sources and 2.5 Billion searchable documents for legal, news, public records, tax and business information to legal, government, corporate and academic markets in online, print and CD-ROM formats.
• Tools: LoadRunner VUGen, UNIX, Hummingbird Exceed, Solaris 2.8
• Techniques: Performance Test using Mercury LoadRunner. Run Memory Leak test; Interoperability test; Compatibility test and analyze test data to identify and minimize the overall reliability, performance of and capacity impacts
• Architectures and Technologies: J2EE, Oracle 8, XML/XSL, JSP, MQSeries, JMS, WebSphere Application Developer Studio, Sun Solaris, Rational RequisitePro, Rational ClearCase, Unix, NT, Hummingbird Exceed, SAS v8.0

9/03-11/03 SALLIE MAE
Consultant / Mercury TOPAZ v.5.0
Responsibilities:
• Document customer customization requirements for Beta Software Topaz 5.0.
• Work client business developers, database designers, and Mercury Interactive software engineers to conduct Beta Test of Mercury Topaz and SiteScope.
• Setup the Mercury Topaz User Data and System settings for Web Application Servers.
• Setup Service Level Agreement (SLA) monitors, event based alerts, dashboards reports using XML, Excel, and PDF formats.
• Document Bugs and implement fix.
• Identify and implement enhancement requests.
• Create Topaz User Guide, FAQ, and to report availability transactions for Web Servers, Oracle Servers, MS SQL Servers, CICS, DB2 and IDMS in XML, PDF, and MS Excel formats.
• Identify problem transactions for specific web servers.
• Dashboard scrollovers with details on indices to include how to report availability in percentage for given transaction and upload to ftp.
• Save reports as html pages.
• Create Service Level Ability Line Graphs.
• Create Service Level Object and Service Level Agreement Line in Graph.
• Develop Tips & Tricks cheat sheet to update Allerez/Topaz Servers with patches, backup the directory, create new folders, use the database management tool to open databases, extract files, delete folders/files, and restart the tomcat server.
• Create Reports and Dashboards to include scroll-over and legends.
• Setup Sitescope monitors for NT and Solaris web servers.
• Validate Sitescope functionality (monitors, alerts, reports, preferences, monitor sitescope server health, diagnostic tools).
• Setup monitor to scrape data (step-through) web pages, determine value and update database.
• Run Queries against database and email reports to distribution.
• Tools: Mercury -- Mercury TOPAZ v5.0, VUGen, LoadRunner, BMC Patrol Concord eHealth Microsoft SMS Tivoli Enterprise Console 3.6.2, Tivoli Management Region 3.6.3, Tivoli Manager for MQ/Series, Tivoli Web Services Manager
• Techniques: Assess and document current performance test environment; Create comparison documents for production & performance test environment. Recommend and document proposed performance test environment; Document current constraints and performance test data setup. Create comparison documents for production and performance test data. Document current and potential future constraints in creating performance test data; Create summary report that includes findings and recommendations of both performance test environments and performance test data.
• Architectures and Technologies: Sun Solaris, Netscape Enterprise Server, IBM WebSphere, DB2, DB2 Connect, Java, F5 Labs IP Redirectors, Open-BSD/Apache-based reverse-proxy systems, Apache -- Tomcat 4..6.

EDUCATION:

B.S., Computer Information Systems - Strayer University 06/1998
Network Systems Security Concepts - Capitol College
Security Risk Management -- Capitol College
Hypermedia Authoring II (text, graphics, sound, video, animation) - IUPUI
Advanced Design & Development, Interactive Multimedia (XML, Java Script, VB Script, ActiveX, DHTML) - IUPUI

Certifications
NetIQ Application Manager
EMC | documentum System Administration I
EMC | documentum Technical Fundamentals for 5.3
HP BAC 6.5


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