crm consultant Resume

Title
crm consultant

Primary Skills
Web Development

Location
US-TX-houston (will consider relocating)

Posted
May-21-09

BACKGROUND

I am a CRM Consultant with an electrical engineering background based out of Houston, TX. During my tenure as a consultant, I have accumulated many skills and have worked extensively with CRM products in a variety of industries and my extensive knowledge and experiences includes but are not limited to managing, identifying, analyzing, and applying business requirements to software applications. Furthermore, I also possess deep client interaction, interpersonal, and project management skills that have assisted me in my leadership capabilities in project life cycles.

EDUCATION

* Prairie View A&M, B.S.E.E.

SKILLSET
Siebel 2000, Siebel 7.0, Siebel 7.5, Siebel 7.5.3, Siebel 7.8.2, Siebel 8.1, Siebel Tools, Siebel VB & eScript, Quality Center (Text Director), Siebel EIM, Siebel EAI, Siebel Applications i.e (Siebel Call Center, Siebel eAutomotive, Siebel eDealer, Siebel ePharma, Siebel Sales, Siebel Marketing, Siebel Loyalty Campaigns, Siebel eEnergy, Siebel Field Service), Siebel Modules i.e (Order Management, Accounts, Assets, Products, Price Lists, Contacts, Contracts, Service Requests, Quotes, Agreements, Proposal Generation, Actuate Reports, Entitlements, SmartScripts, iHelp, FAST Search Engine), Siebel Workflow, Data Mapping, Project Planning, C, C++, C#, Java,, JSP Scripting, JavaScript,, PL/SQL, Mathlab, HTML, XML, Dreamweaver, Flash 9, Photoshop, Internet, Microsoft Office, MySQL, Oracle9i, RDBMS, MSSQL, UNIX, Linux, Windows 95/98/2000/NT/ XP

SUMMARY
Senior consultant with 8 years of IT experience and over 5 years of experience with CRM packaged software. I have completed over nine projects including upgrades and have been a part of four full lifecycle implementations. I am a team leader with excellent communication skills and I also possess the ability to establish deep client relationships.

IMPLEMENTATION EXPERIENCE
Project Work Description
thinkPowerLLC (employer) Atlanta, GA
Lockheed Martin Rockville, MD
Independent Contractor (9/08 -- 11/08)
* Development lead on TSA's Integrated Hiring Operations and Personnel Program (IHOP) with the use of Siebel 8.1
* Installed Siebel 8.1 on customer's share drive so that other resources could download the necessary files for a smooth installation process
* Developed TSA's Case management process with the use of Siebel Service Request module
* Developed EIM process to load Accounts and Contacts into Siebel
* Developed screen, views and applets for Service Request, Account, and Contact modules
* Created custom ctrl and ifb files for Accounts and Contacts.
* Managed the development of Siebel Helpdesk for Siebel 8.0 Public Sector
* Built fully functional prototypes for design sign off.
* Developed custom logos to replace the Siebel branding throughout the application
* Prepared technical design based off of detail design documentation.
* Ensure that all development adhered to the standards and best practices.
* Responded quickly and efficiently to high-priority issues.
* Partial development and support in LCM's customer loyalty module (Campaigns)
* Developed iHelp for Service Requests, Contacts, and Accounts within Siebel
* Created workflow process to automate monthly newsletters sent to campaign leads
* Application Support after Go-Live
Harris Corporation Melbourne, Fl
Independent Contractor
(10/07 -- 7/08)
* Designing custom interfaces for Harris's BCD Field Service division with the use of Siebel 7.8 Field Service Module.
* Design and execute EIM jobs from legacy systems to Siebel database
* Design and execution of legacy data loads into Siebel architecture
* Participated in requirements gathering meetings. Worked with project manager to translate business requirements into system requirements that were utilized to design the Siebel application.
* Ensure that all development adhered to the standards and best practices.
* Supported the technical design process by participating in the analysis of technical application requirements.
* Responded quickly and efficiently to high-priority issues.
* Used PL/SQL to call stored procedures in Oracle Order Management System
* Created Workflow process to automate EAI process between Siebel OOB EAI adapter and BIZTALK middleware
* Created Workflow process to automate EAI process between Siebel OOB EAI adapter and PeopleSoft customized adapter
* Created custom ctrl and ifb files for EIM process for Accounts, Contacts, Service Requests, Assets
ERCOT Taylor, TX
Independent Contractor (9/07 -- 10/07)

* Executed System Performance Analysis on ERCOT's historical problem in regards to data and all layers of their current architecture.
* Execution of targeted performance tests designed to isolate problems, root cause analysis and recommendations for near-term corrective actions.
* Examine current processes and systems relative to desired future capabilities and industry best practices
* Identify gaps and evaluate gap closure alternatives
* Recommend initiatives and develop comprehensive business-focused IT road map.

Dell Austin, TX
Independent Contractor (2/07 -- 10/07)
* Built fully functional prototypes for design sign off with the use of Siebel 7.5 eService.
* Built custom bitmaps and logos for eService Application
* Created workflow process to automate email notifications when SR's reached certain status levels
* Developed screen, views and applets for Service Request module
* Assist project manager to design Siebel modules that fulfilled Dell's system and functional requirements.
* Fixed application errors discovered during the component/unit testing effort.
* Ensure that all development adhered to the standards and best practices.
* Responded quickly and efficiently to high-priority issues.
* Application Support after Go-Live
Bay Street Solutions (employer) San Francisco, CA
Cord Blood Registry San Jose, CA
Development Lead
(4/06 -- 7/06)
* Participated in requirements and design phase gathering pertinent information to build out technical documentation. Worked with project manager to translate business requirements into system requirements that were utilized to design the Siebel application.
* Built fully functional prototypes for design sign off with Siebel 7.5 ePharma module.
* Development and support in CBR's customer loyalty module (Campaigns)
* Assist project manager to design Siebel modules that fulfilled LifeScan's system and functional requirements.
* Assist in identifying discrepancies between the application design specifications and the overall business requirements.
LifeScan Milpitas, CA
Development Lead (11/05 -- 3/06)
* Participated in requirements gathering meetings. Worked with project manager to translate business requirements into system requirements that were utilized to design the Siebel application.
* Lead development of application prototype that was used to drive the JAD sessions held at LifeScan.
* Assist project manager to design Siebel modules that fulfilled LifeScan's system and functional requirements.
* Develop the application (Configuration/Scripting), to meet requirements and design specifications.
* Assist in identifying discrepancies between the application design specifications and the overall business requirements.
* Assisted in the creation of detailed component/unit test scripts that were used to test the functionality of individual system components. Executed detailed component test scripts and discernibly distinguish expected and actual results.
* Fixed application errors discovered during the component/unit testing effort.
* Assisted in developing a Deployment Checklist that was used to manage the deployment process.
* Ensure that all development adhered to the standards and best practices.
* Built process for proposal and quote generation with the use of Siebel's auto quote and proposal functionality.
Accenture (employer) Atlanta, GA
Pepsi Winston Salem, NC
Siebel Developer (3/05 -- 11/05)
* Participated in the upgrade of a Siebel 6 Call Center Application to version 7.5.
* Replaced insufficient code and processes from Siebel 6 with updated methodologies i.e. (Business Services, Workflows). This procedure helped in expediting several business processes and application speed in the Siebel 7 application.
* Supported the technical design process by participating in the analysis of technical application requirements.
* Participated in the program/modules detail design.
* Coded and unit tested modules following the design specifications and standards.
* Participated in the code review and made updates to code and design documents accordingly.
* Identified and participated in the resolution of code issues detected in the application.
* Participated in the creation and support of Actuate reports
* Responded quickly and efficiently to high-priority issues.
* Reported weekly status to team lead in a timely manner.
Vodaphone Manila, Philipines
Siebel Developer (09/04 --3/05)
* Development lead over Vodaphone's customer loyalty module (Campaigns)
* Supported the technical design process by participating in the analysis of technical application requirements.
* Participated in the program/modules detail design.
* Coded and unit tested modules following the design specifications and standards.
* Participated in the code review and made updates to code and design documents accordingly.
* Prepared detail design and TCERs documentation.
* Prepared comprehensive data for the unit test.
* Identified and participated in the resolution of code issues detected in the application.
* Identified disruptions in the processes and proposed solutions.
* Responded quickly and efficiently to high-priority issues.
* Reported weekly status to team lead in a timely manner.
PACCAR Seattle, WA
Siebel Developer

(7/04 -- 9/04)
* Interpreted configuration requirements as assigned by supervisors and translated them into appropriate Siebel screens, views and applets and made recommendations to supervisors as required.
* Unit tested application configuration before checking in projects.
* Researched specific design trouble areas within Siebel to determine best approach to meet requirement specifications and reported findings back to supervisors.
* Managed the completion and ensured the on-time delivery and accuracy of assigned Siebel configuration design deliverables.
* Participated in client meetings as required in order to provide configuration perspective regarding time and effort for specific design changes and modifications.
* Communicated regularly with supervisors regarding status of assignments.
* Coordinated Siebel configuration efforts with other project teams (e.g., Tech Arch, Interface).
Bell South Atlanta, GA
Siebel Production Support Team
(11/03 -- 6/04)
* Contributed to the ongoing maintenance of a 5000 seat application used by the BellSouth Business Sales departments. This application is the primary sales tool for the sales community and is central to BellSouth's long term strategy. Primary user groups include the following: 1500 Large Business Outbound Sellers, 1000 Small Business Outbound Sellers, 1000 Small Business Inbound CTI enabled Sellers, 1000 Order Support users (CARE), and 500 other support users.
* Primary responsibility was to be a developer for several work requests during each monthly release. Worked with the design team to create optimal technical solutions, built and unit tested work, participated in peer reviews for both my work and that of teammates, provided status and escalated build issues to designer and team lead, participated in system testing (QA/Regression) the application during each release, and assisted resolving issues that arose during the UAT cycle.
* Other responsibilities included resolving user issues that were documented in the trouble ticketing application, Support Magic. Investigated documented issues and attempted to replicate problem in a PST testing environment, communicated with users who documented the issues, involved business SME in issue investigation/resolution when applicable, implemented fixes in existing logic to resolve production issues, and documented changes to existing code using the Test Director tracking application.
* Participated in the creation and support of Actuate reports
Texas Instruments Inc., (employer) Dallas, TX
Analog and Mixed Signals Richardson,TX
Product/Test Engineer Co-op Student
(5/01 -- 8/02)
* Provided test solutions and design verification for high-speed linear products with the use of automated test equipment and data analysis software.
* Provided quality assurance in the design and simulation of high-speed lab environment test setups.
* Created work benches to test circuitry
NASA C.A.R.R. (employer) Prairie View, TX
Center of Applied Radiation and Research PV, TX
Undergraduate Research Assistant
(7/00 -- 5/01)
* Tested radiation effects on quantitative amounts of random access memory at altitudes up to 70,000 feet in ER-2 military spy plane.
* Created work benches to test circuitry

Certifications
See above


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