Resume of Director

Title
Director

Primary Skills
Project Management, Instructional Design, Develop, Deliver, CBT, WBT, LMS

Location
US-PA-Pittsburgh

Posted
Nov-29-07


Prefer blend of telecommute and on-site / web conference milestone meetings

SKILLS/ACHIEVEMENTS:
* Training, presentation, and instructional design for custom Enterprise-wide Sales Force Automation, General Ledger and custom software systems in pharmaceutical, banking industries, as well as Fortune 100. Currently implementing and training with Learning Management Systems and web-based training.
* Developed quality instructor pool of 12 trainers in 6 months while consistently delivering high volume of classes at and below budget as well as exceeding goal by 35% or more.
* Consistently recognized for management excellence and promoted / chosen to represent firms to clients.
* Excellent project management skills, oral and written communication skills.
* Ability to communicate at all levels of the organization.
* Adaptable to use of various software and hardware products. Supervision of P&L, business operations, financial, purchasing and computer information systems.
* Positions involve project management responsibilities; customer relations; sales/negotiation; staff training; customer training; instructional system design, online learning course authoring; web technologies; interviewing skills and hiring.
EDUCATION:
M.S. Organizational Leadership 2006 Geneva College GPA 4.0
LANGEVIN Learning Services (www.langevin.com) - Certified Training Manager, May 1999
University of Wisconsin School of Human Ecology certificate program, "Excellence in Non-profit Leadership and Management"
UNIVERSITY OF PITTSBURGH Graduated in 3 years with Honors in Economics- GPA 3.4 major B. A. Economics, Triple Major in Math & Comp. Science Worked 20 hours/week and one summer and Participated in Intramural Sports

EXPERIENCE:
12/97 to present: PRO-ductivity Systems, LLC/NSI Training, Development & Performance Specialists
Managing Member and Director of Training and Project Management project management/training [Langevin Certified training manager]
Currently implementing/training for change to learning management, course authoring, document control systems and creating training for managers and system administrators for the product for top pharmaceutical companies, government agencies, utility firms, etc. Teach principles of designing web-based training.
Web-based Training projects for various clients since 2003
Managed project to create and deliver ILT course for designing computer and web-based training.
Create and deliver ILT training for training management software systems. Some website development work.
Recently supervised as interim MIS Director, Project Manager for web site development projects, software evaluation and purchasing, network administration.
Website Design, Development and maintenance for a few non-profit and small businesses.
Dowling University: Adjunct professor, Advanced HR Trends (MBA) at State Farm Insurance Spring, 2007
Strayer University Adjunct Professor for Business 100 and 105 since 3/2006.
Penn State University Adjunct Instructor for Multimedia and the Web April & May 2001 and Fundamentals of Web Design in 2002
2MTC,LLC 2001 Project Management Consultant / IT Director for website development company in Forest Hills, PA and for non-profit in Sewickley, PA for total of 2 years.

DMS Systems 1999-2000 Enterprise order entry and financial systems product with EDI and web delivered solutions. Duties include project management, Lotus Notes Application Development, instructional design and web-based training design. Use of AS/400 and Domino web server /Windows NT.

Bank of America 1998 - 1999 Finance Change Mgt. project training team leader and trainer. Redesign course delivery/content and training materials from 3 to 6 hours covering FCS G/L, CICS, IMS, Mobius InfoPac, Oracle database system called In$ight, NEO/NationsCredit GL Conversion 4.6 of 5.0; Procurement and Corporate AP/FA;

Johnson & Johnson: Ortho-Biotech, Ortho-McNeil, Janssen Pharmaceutica; Dendrite(NJ) 1998 pharmaceutical sales force automation project rollout in LA and Phoenix and
McNeil Consumer Products/Cornet Limited; trained classes of 10 - 30 students weekly for 10 of 12 weeks (5000 trained), Evaluation 4.58 to 4.7 of 5.0; project command center and trainer/facilitator, track equipment/software issues, ensure coverage of phone bank, issue resolution, newsletter detailing resolved issues to 30 classrooms, handouts/evaluation forms distributed to facilitators, interface with client regarding status of issues, interact with/offer direction to setup, hotel, meeting planning, technical, training and sales staff;Merck (Windows NT 4.0/Office 97); Lucent Technologies/NCR rollout-Exchange/Schedule+ ; Advantage One Mortgage Group (various times), Community College (CCAC), various corporate/ executive clients. 12/97 - 5/98
Resume of Suzanne Beers page 2 of 2

CompUSA, Inc.: Training Center Business Manager 1997
Duties included budgeting, quarterly goals, business and marketing plans, sales forecasts/tracking, staff/course scheduling, material requisitions.
* Hired, trained, evaluated staff of 18. High delivery of classes and success at increasing staff number and quality during first 6 months from 2 to 15 instructors. Promoted 1 full-time instructor to network instructor and hired 8 part-time day and 5 part-time eve/Sat instructors.
* Managed P& L for center that grossed $730,000 (FY97); expected $900,000+ (FY 98). Managed payroll to less than 35% of sales and instructor utilization from 80% to 98% weekly.
* Motivate team to exceed sales goal by over 35% ($90K+ monthly vs. low $60K)
* Regional project management specialist for national account training projects.
Other Work Experience:
NORTH SUMMIT, INC.: Vice President, commercial real estate finance and operations 12 years
* Hired and trained 7 staff, 2 consultants, third party and temporary staff
* Use of Computer Associates' Accpac Plus General Ledger System;
15 partnership and corporate general ledgers/corporate minutes
* Legal/Tax accounting liaison; Tenant, Customer and Partner relations.
* Ensure projects finish on time and within budget (incl. renovation project)
* Project manager for neighborhood strip center renovation of façade and creation of 5 storerooms.
* Project manager for Computerized real estate relational DATABASE DESIGN and IMPLEMENTATION
* Design/Train systems for filing and COMPUTER NETWORK PROCEDURES
* Negotiated highest per square foot strip center lease rates
Previous 8 years; NCR Corporation, 355 Fleet St., Pittsburgh, PA 15220 Major Account Manager Sold/Installed/Trained new concept, UNIX, microcomputers, Novell network & software to Fortune 250 accounts. I was hired by NCR District Manager when a sale was lost to me for Shaler Schools computer lab.
Applications: Accounting, Cash Management, Database, Distributed Processing, Videotext, Parallel Processing. Received training in SNA and X/OPEN mainframe network communications.
Accounts: PPG, Westinghouse WESCO, Heinz, Calgon Mexico and S. Africa
Control Data/UNITED TELECOMMUNICATIONS, INC (ON-LINE SYSTEMS, INC., Evergreen Heights Drive, Pittsburgh, PA ) System analysis, programming and sales support

TRAINING: Training Manager Member of American Society of Training & Development.
Geneva College M.S. Organizational Leadership 2006
Certified Training Manager, May 1999 - Langevin Learning Services (www.langevin.com) Duties include budget and work planning, man-hour planning, task analysis, course design, development, delivery for train-the-trainer, multi-site delivery, supervision of training facilities/equipment planning and coordination. Use of Microsoft Project.

TECHNICAL:
Windows, Unix. IBM AS/400 (DB2/400); Lotus Domino/Notes 4.6 Application Development, Cold Fusion 4.5, Macromedia MX Web Suite, Novell & Windows NT networking;, Fortran and Cobol programming; Distributed Processing; Rbase, Informix, Crystal Reports, SQL; Advanced Oliver Database; Professional/Technical Skills; Xerox 9700 Forms Design Language; Improving Productivity of Cobol Programmers; NETg CBT instruction/testing in MS Project, PowerPoint Adv., Excel Proficient, Windows NT Server Administration, Word Intermediate. Subjects:; ACT time management; Outlook/ Exchange/ Sched+; Word; Wordperfect 6.1, Access Adv., Windows NT System Admin. and System Architecture, Quicken, HTML/Javascript/Web; some XML; some familiarity with image scan, desktop publishing.

MANAGEMENT & SALES: Vice President, Training Manager and Corporate Account Executive
2001 graduate of Excellence in Nonprofit Leadership with University of WI School of Human Ecology
Conceptual Design and Detail Design/Development project management classes
Instructional Design course work; Train the Trainer materials; The Fifth Discipline: The Art and Practice of the Learning Organization; The Smart Interviewer; Coaching for Improved Work Performance; Human Behavior in Business; Corporate Finance; Power Communication Skills; How to Supervise People Seminars; OSCAR/3 Project Management; Zero-based budgeting; Xerox Professional Selling Skills II, UIS Consultative Selling, Selling Foresight, Marketing for Small Business

Financial/Custom: DYNABANK Cash Management and Multi-bank balance reporting; Future Technologies Cash Mgt. (IBM PC); Advanced FORESIGHT financial modeling and General Ledger;.FCS General Ledger, CICS, IMS, Mobius InfoPac; custom Oracle database system, ACCPAC Plus, custom SFA -sales force automation software (Sybase).
Toastmasters communication and leadership skills training forum: VP Education for North Hills #2472 and Sergeant At Arms for #9873 and achieved CTM and CL in 2002-2003
Orchard Hill Church - serve as kids ministry and adult small group leader/facilitator and Leadership Summit. ACT 33/34 clearance.

Certifications
Certified Training Manager 1999


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