Technical Support Resume

Title
Technical Support

Primary Skills
Technical Support

Location
US-FL-Boca Raton

Posted
Aug-13-09


OBJECTIVE: Seeking a career in Information Technology. Constantly working to enhance my knowledge
and upgrade my skills set in order to keep pace with the constantly evolving Information Technology industry.
EDUCATION
• A+, MCP, currently working on MCSE 6/2007 -- present
o PC Professor
• Bachelor of Science in Information Technology 5/2005
o Barry University -- Miami Shores, FL
• Basic Programming and Data Processing 9/1979
o Lindsey Hopkins -- Miami, FL

COMPUTER SKILLS
• Programming Languages: Basic Programming and Visual Basic (academic).
• Web Design: Microsoft Office 2003 FrontPage and Dreamweaver MX Network: MS IIS 6.0.
• Operations Telecommunication & Computer Networks, Security, Information Technology Management, Information Systems, Help Desk Support, Telephony Protocols, and System Analysis Design.
• Software Programs: MS Office Suite, MS Project, MS Visio, Adobe Acrobat, Lotus, Word/Perfect/DOS/Windows, Macintosh Apple, Ami Pro Lotus.
• Operating Systems: DOS, MS Windows 95, 98, 2000, XP, Vista, and Server 2003.
• Database Application: Web-based applications. MS Access (designed DB), Act 3.0, (basic SQL & HTML).
• Ticketing Systems: SMS, Remedy, and Siebol.
• Accounting Software: QuickBooks, Peachtree, and Timeslip.
• Type: over 65wpm and transcribe correspondence.

EXPERIENCE
Technical Support (contract) 09/2008 -- 04/2009
WWW-TAX-- Fort Lauderdale (contract until April 15, 2009)
• Provided Technical Support for inbound/outbound calls and e mail.
• Created correspondence on database system to implement and resolve current and pending issues including SharePoint for flow automation.
• Handled ticketing system via Remedy to resolve connectivity, applications/hardware, and peripherals issues.
• Performed remote connection to handle client's data, troubleshoot applications/hardware, and connectivity issues.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
Desktop Support/Technical Support 2/2008 -- 08/2008
SUNSENTINEL -- Deerfield
• Supported level 1 & 2 priority calls and e-mails for resolution.
• Handled ticketing system via SMS to resolve conflicts on connectivity, applications, hardware, and peripherals (over 1500 end users) and SharePoint skills work flow automation.
• Identified, troubleshoot, imaged, ghost, and analyzed computers related issues.
• Remote access to end users for troubleshooting hardware, application, and printers via Active Directory.
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
• Installed and configure Operating Systems, patches, drivers, including Windows 2000 Professional, Server 2003, Windows NT 4.0, Windows XP, and MS/DOS.
• Installed Network Interface Cards NIC s, IP addresses, WINS, and DNS configurations.
• Handled Local Area Network LAN/WAN connectivity using TCP/IP and related network protocols.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
Technical Support 9/2004 -- 12/2007
IT LOGISTICS -- Fort Lauderdale, FL
• Deployed, troubleshoot, VPN, diagnoses, tested applications, ran queries, and generated reports in Access, including SharePoint for work flow automation.
• Supported ticketing system on Remedy for incoming/outbound, and emails.
• Perform remote connection to handle issued both applications/hardware, and peripherals.
• Resolved technical issues surrounding Windows 95, 98, Windows 2000, and XP.
• Handle Local Area Network LAN/WAN connectivity using TCP/IP and related network protocols.
• Supported software application, e-mail, Internet, Intranet connections, as well as hardware/peripherals.
• Assisted as a Customer Services Reprehensive to insure customer's satisfaction to clients, vendors, upper/lower managers, and employees.
• Designed web sites in FrontPage and Dreamweaver.
• Maintained accurate schedules throughout the phase of the project using Project Management application.
• Implemented new software and upgraded existing software on the servers and workstations.
• Coordinated presentations and trained vendors to use the programs efficiently.
Administrator/Finance 7/1997 -- 8/2004
ADECCO, BRICKELL Personnel -- Fort Lauderdale, FL
• Assisted in the Human Resourced Department with payroll, presentations, and clerical duties.
• Assisted in the Latin American Region and CEO with sales and other administrative duties.
• Liaison between top executives (CEO), lower management, and assisted them with travel arrangement and their expense reports.
• Collaborated with brokers, managers, and their assistants to ensure better service to clients.
• Worked in the Operation Department to retrieve legal and confidential documentations.
• Ran and prepared monthly reports for payable/receivable, bank reconciliation, payroll, and billing.
• Facilitated with bank accounts processes, prepared and entered W-8, W-9 as well as tax forms.
• Obtained stock quoted via Bloomberg for performance updates within portfolio.
• Scheduled and maintained calendar of appointments, meetings, and travel itineraries.
COLUMBIA UNIVERSITY -- New York, NY 9/1990 -- 4/1997
• Managed, maintained, and troubleshoot the log-box (mainframe in Focus).
• Served with technical support in the computer room.
• Performed Incremental backups and Differential backups.
• Set up formats for company database in Excel spreadsheet.
• Assisted the Accounting/Risk Found Department with payable/receivable, billing, payroll, and confidential documents.
Administrative Assistant/Finance 6/1986 -- 6/1990
AIR HAITI -- Miami, FL
• Handled DOS command in a Bus Topology environment (Basic Four).
• Provided general management support and supervised fifteen employees in the computer department.
• Assisted top executive with travel arrangements and expense reports.
• Ran and prepared monthly report for payable/receivable, bank reconciliation, payroll, and billing.
• Supervised eight (8) employees in the computer department.

Data Processor 10/1984 -- 06/1986
DOOR STORES, Miami Florida
• Maintained and troubleshoot the DOS/Operating Systems (Basic Four).
• Assisted in the Human Resourced Department with employees benefit plans and clerical duties.
• Ran and prepared monthly reports for payable/receivable, bank reconciliation, payroll process, and billing
• Performed updated and maintained inventory control.
• Handled a switchboard of six incoming lines

LANGUAGES Bilingual (fluent in English and Spanish)
REFERENCES FURNISHED UPON REQUEST

Certifications
MCP


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Boca Raton, FL | Resumes in Florida

View other Technical Support resumes, System / Network Administrator resumes