Experienced IT Support Professional Resume

Title
Experienced IT Support Professional

Primary Skills
Desktop Support, Laptop Support, Printer Support

Location
US-OH-Youngstown (will consider relocating)

Posted
Jun-08-09

KEYWORDS
Desktop Support, PC Support, Dell, IBM, HP, Compaq, hardware, printers, networks, technical support, Windows XP, Windows 2000, Computer Service, Microsoft Office, desktop, notebook, Network+, COMPTIA, field support, troubleshooting, repair, TCP/IP, Desktop Engineer, Technology Support, LAN/WAN technician, network specialist, Desktop Support Analyst, A+, MCP, MCDST, MCITP, CCENT

CAREER OBJECTIVE
Desktop Support Professional where seven years of successful experience and training will add value to the organization.

Technical Skills
Hardware: Dell, HP/Compaq, IBM desktops and laptops
Operating Systems: Windows XP/2K/ME/98
Software: SAP R/3, Lotus Notes, Microsoft Office 2003, Microsoft Visual Studio, Microsoft Outlook, Norton Anti-Virus, Norton Ghost, Citrix ICA Client, Rockwell Convergence, Peregrine Service Center, Symantec PC Anywhere

Education/Certification
Youngstown State University-Youngstown, OH
Bachelor of Science in Computer Science, May 2002
Minor: Mathematics
Relevant Course Work: PC Configuration and Maintenance,
Computer Architecture, Cisco Networking Academy Semesters
1-4, Computer Logic and Organization, Computer Networking,
Operating Systems

Employment Experience
Progressive Insurance Company-Mayfield Heights, OH
Desktop Support Technician. August 2007-October 2008
Resolved daily desktop and laptop computer issues for over 2,000 on-site clients.
*Resolved over 100 documented computer issues within the first 30 days
*Completed over 500 Windows XP builds and deployments during migration project
*Assisted in the training and preparation of over 20 PC Technicians for the Windows 2000 to Windows XP migration process
*Developed a deployment scheduling model that reduced XP Migration project idle time by 80%

FirstEnergy Electric Generation Corporation-Akron, OH
Internship-Desktop Support. January 2002-August 2002
Associate Desktop Analyst. August 2002- January 2007
Supported over 3,000 clients with desktop and laptop configuration, installation, support, and the lifecycle replenishment program.
*Served as computer technician for 10 sites across 500 miles across 2 states
*Resolved over 500 documented computer-related issues each year
*Participated in the conversion of software installation packages into Novell Zen Desktop Management installation
package
*Regarded as having an excellent technical ability from both supervisor and co-workers


References
Available upon request

Certifications
CompTIA Network+ Certification (Network+), August 2001
CompTIA A+ IT Technician (A+), December 2008
Microsoft Certified Professional (MCP), January 2009
Microsoft Certified Desktop Support Technician (MCDST), January 2009
Cisco Certified Entry Networking Technician (CCENT), April 2009
Microsoft Certified IT Professional---Enterprise Support Vista (MCITP), May 2009
Microsoft Certified Technical Support---Configuring Vista (MCTS), May 2009


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