Project Management Professional Tech/Telecom Resume

Title
Project Management Professional Tech/Telecom

Primary Skills
Project Management, Software, Java, Solaris, Oracle

Location
US-CA-San Jose (will consider relocating)

Posted
Jun-01-09

WORK EXPERIENCE

Project - Engagement Manager
Veraz Networks | Professional Services July 2005 -- July 2008
San Jose, CA
• Managed project life cycle for domestic and international implementations of Veraz's VOIP software and hardware platform. Platform was implemented on Sun server clusters and deployed in data center environments. Responsibilities included requirements gathering, network design, issuing statement of work, custom development, software and hardware deployment, systems integration, acceptance testing, and operational transition.
• Managed project expenses and prepared P&L statement at the end of each engagement.
• Worked with finance to close any revenue recognition gaps each quarter. Revenue ranged from $50K to $2M.
• Responsible for customer relationship management. Held technical discussions surrounding feature requests and expansion initiatives which resulted directly to inside sales opportunities for consulting services, additional licensing, and hardware orders.
• Designed and managed the geographical diversification of an online system for a Veraz premier customer. The project required concurrent major hardware and software upgrades to the entire platform. All activity was completed within budget and schedule, while maintaining the customer's SLA commitments to their customers.
• Managed the concurrent field introduction of Veraz's new security and QoS hardware and software solution. Directed the integration of these products into existing customers' networks on a pre-beta basis. Conducted the field trials and worked with product management, engineering, and QA to drive feature requests to enhance the GA offering.
• Completed successful IPX (IP eXchange) field trial between Telecom New Zealand and Telekom Austria. The trial tested interoperability of Veraz's test code to process SIP-I protocol packets from Telekom Austria and complete IMS based calls on the Telecom New Zealand Mobile network. Deployment, testing, and development required coordination between teams from each company across four continents.

Manager
AirSurf Wireless July 2004 -- June 2005
San Mateo, CA
• Planned and managed two initial controller-based WLAN infrastructure deployment pilots. Activities included RF site survey, procurement, structured cabling, access point and antenna installation, access point configuration, controller configuration, and RADIUS server configuration. The pilots demonstrated proof of concept for security and usability of a single, partitioned 802.11 a/b/g network in multi-tenant commercial environment.
• Created operations process by standardizing acceptance criteria for WLAN performance and designed workflow based on project tasks, baseline configurations, and resources.
• Developed inventory tracking database for service infrastructure assets in MS Access. Database tracked all components of deployment, and generated all cost based and network inventory reports.

Project Manager
AT&T | Network Engineering and Operations May 2001 - May 2004
Emeryville, California
• Planned and managed AT&T telecommunication and data infrastructure projects.
• Constructed capacity and forecast models for AT&T's Tail Migration cost-savings program. Documented workflows to benchmark cycle times for each migration and determine program metrics and annual goals. These models tracked network utilization and migration status of DS1s across 249 sites and 5000+ circuits. The cost savings achieved by program's end was $1.3M annually.
• Managed the development of the intranet dashboard for the migration program.
• Wrote project proposal, and developed project plans, to integrate recently acquired NorthPoint's Lucent CBX500 switches into the existing IP architecture between AT&T DSLAMs and AT&T Core backbone. The resulting design lead to a three times greater efficient network and the resulting savings was $360,000 annually
• Directed the redeployment of 40 CBX500 switches and migration of 176 DS3s over 18 months as part of the integration plan.

Program Manager
NorthPoint Communications
December 1999 - April 2001
Emeryville, CA
• Managed NorthPoint's partner interconnection program which provided 25% of the business's revenue stream. The program provided access for all ISP partners including Earthlink, MSN, and Global Crossing between their IP backbone and the NorthPoint DSL subscriber footprint.
• Planned and implemented nationwide Layer 1 - 3 backbones to support NorthPoint's Metro and Regional Connect product offering. Developed a nationwide meshed ring network by managing national interexchange carrier (IXC) and regional local access carriers.
• Contributed to PRD and MRD publications by writing chapters on product design, business continuity, and performance metrics.
• Negotiated annual savings of $150k from contract transport carriers by creating cost models for each interconnection as a baseline for pricing. Controlled annual expenditures of approximately $1.2M for partner interconnections and $1M for backbone architecture.

Manager
Pacific Bell | Local Competition
July 1998 - November 1999
San Francisco, CA
• Managed all activities for Pacific Bell in support of the Telecommunications Act of 1996, in particular, Title I (development of local competitive markets) and section 271 (application for entry into the long distance market)
• Project managed all high capacity data and voice deployments in major California MSAs for Tier 1 carriers WorldCom, Level 3, Global Crossings, Allegiance Telecom, and ICG. Analyzed customer growth forecast, switch capacity, transport capacity, planned infrastructure builds, and matrix resource restrictions to create project work plans.
• Crafted responses for regulatory department in direct response to CLEC (competitive local exchange carrier) affidavits filed with the CPUC claiming unfair business practices. Examined FCC rulings, CPUC rulings, tariffs, and customer contracts to determine validity of claims against Pacific Bell and the parent company, SBC.
• Developed process and assembled team to handle exception segment of internal OSS stress testing.
• Rotated as part of the Leadership Development Program.

Manager
Pacific Bell | Operator Services
July 1997 - June 1998
Fremont, CA
• Recruited by SBC/Pacific Bell from a nationwide field of top university and MBA graduates to be one of only forty participants in the Leadership Development Program.
• Trained, developed, motivated, and counseled 30+ operators under direct supervision.
• Monitored and ensured workplace compliance with union contracts and resolved issues with individuals and local chapter of CWA (Communications Workers of America). Negotiated settlements for a wide variety of labor issues.
• Developed and implemented first management succession training for North Region Operator services. Training prepared temporarily promoted office supervisors for standardized testing and application review.

SKILL SET

Project Management -- Pacific Bell Project Management methodology certified. Software Development Lifecycle (SDLC). Stage-Gates. Agile. Expert level use in MS Project.
Process Development -- Expert level of use of Visio.
Database Administration -- Basic level of use of MS Access. Basic level of use of SQL.
Office Programs -- Expert level of use in Excel, Word, and PowerPoint.
Data Communications --WAN technologies (ATM, Frame relay, MPLS). TCP/IP architecture. Enterprise Wireless LAN networking (802.11). VOIP technology.
Data Center -- Sun SPARC platforms. X86 based platforms. Server virtualization (Sun xVM, VMware). SAN design. Extreme Network switching products. Cisco Systems switching products.
Programming languages -- Basic level of use Java. Basic level of use of PHP and HTML.
Platform Administration -- Intermediate level of use of Solaris and Linux.

EDUCATION

University of California at Berkeley - B.A. Economics; May 1997. Emphasis: Industrial Economics.

Certifications
Pacific Bell Project Management methodology certified


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