Director/Manager Resume

Title
Director/Manager

Primary Skills
Technology Managment, Project Management, Retail Operations, Development

Location
Canada-ON-Toronto (will consider relocating)

Posted
Feb-13-09

I am a customer and serviced-focused IT/Business professional with substantial experience in People and Vendor Management.

I have expertise in establishing and implementing IT/Business Strategies; meeting goals and objectives; and delivering Business Solutions using best Practices and Disciplines within the Systems Development Life Cycle.

I am seeking to join a dynamic organization in a Senior IT/Business leadership role with the goal of delivering the right IT/Business solutions, at the right time, at the right cost.

PROFILE
- Senior Management level experience in Retail, Restaurant Operations and IT
- Strategic Business Development and Relationship experience with Wendy's International & Wendy's Canada, reporting to senior V.P. in the U.S. & to the COO in Canada.
- An accomplished PMP certified project management consultant providing professional services to any size organizations.
- Extensive years of experience with McDonald's Restaurants of Canada, reporting to the CIO.
- A proven track record of directing and implementing successful projects, delivered on time and within budget, enabling new business ventures to succeed, and new products/services to be offered. - The results have been increased profitability, streamlined business functional processes and significant customer transaction growth.
- Experience with multiple cross-border vendors, Canadian banking institutions and 3rd party software/service companies to develop and implement McDonald's Restaurants of Canada's first National Point of Sale Integrated Debit/Credit program, which was launched in over 1000 restaurants across Canada. This was "a first" for the Quick Service Restaurant business sector in Canada (at the time).
- Successful Global project leadership delivery, directing global and local employees, consultants and vendors within a global model setting.
- Succeeded in a Global setting with multiple vendors to develop and implement a Global Wireless Technology platform for McDonald's Canada. This technology became the new standard business process for the Restaurant Manager to effectively manage their shift. The program was launched in all corporate restaurants in Canada and received the "Circle of Excellence"; Award which is the highest distinction a Global Team within McDonald's can receive.
- Vendor management experience includes: relationship building, approving Contracts/ Statements of Work and Service Level Agreements and negotiating software/hardware and services purchases. (i.e., NCR, Panasonic, Compris, Thoughtworks, KnowledgeWorx, 3G Touch, Tandem, IBM, PAR, Cooper Atkins, Workbrain(Infor), AJB, Moneris, Sweda, Soroc, Telesat, Dexit, Kearns Electronics, Symbol(Motorola, Ceridian, ADP).
- A confident and natural leader with the proven ability to form strong relationships, both internally and externally.
- Excellent skills in recruiting, mentoring, coaching team members and providing recognition and constructive feedback via Performance Appraisal process.


PROFESSIONAL EXPERIENCE
2007-present Wendy's International & Wendy's Canada (Restaurant Services)
National Strategic Business Manager (2007 - Present)
- A direct report to Senior Management in Wendy's International (Columbus, Ohio) and reporting to the COO of Wendy's Restaurants of Canada
- Member of the Canadian Management Executive Team Member of Canada's
- Member of Wendy's Canada Franchisee Advisory Council (FAC)
- Strategic Business Solutions (People, Process & Technology)
- Improving restaurant/field effectiveness and efficiency by leading the evaluation of existing business processes and facilitating the implementation of new/refined business processes and tools
- An advocate for all franchisees in Canada, by providing strategic technology decision consultations, as well deal with major business franchise technology roadmap challenges
- Lead the change management efforts to mobilize commitment, and partnering with key stakeholders and sponsors
- Member of and a representative of Wendy's Canada on the Wendy's Global Team for both Next Generation of POS & BOS
- Vendor management relationship building within the Canadian Market
- Project management of numerous business development projects

2006-2007 Direct Energy Business Services (Global Energy Utility Organization)
- Program/Project Management, Process and Product Review:
- Delivered on several Projects within the Service Technician performance sector to meet the objectives of increasing revenue and streamlining costs
- Reviewed, assessed and provided detail strategic recommendations on the direction as it pertained to the right services and products for moving the organization forward within Customer Relationship Management spectrum

1983-2006 McDonald's Restaurants of Canada (Information Technology)
National Technology Manager (2000-2006)
- Represented Canada as the Global I.T Lead for the implementation of a Web WiFi e-Shift Management Tool and Labour Management Application to 400+ corporate restaurants in Canada
- Responsible for:
- Vendor Management, Hardware/Software, Procurement/Certification (Biometric device, handheld device, WiFi access points)
- Member of Project Steering Committee
- Responsible for Vendor Management, Research & Development, the entire Project Life Cycle and Support for the Restaurant Point of Sale (Compris) System (deployed in 1000+ restaurants in Canada)
- Directed the successful completion of:
- POS Register Selection (RFP), Self Order Kiosk (R/D),Phone Pickup Express Pilot project, Debit Express Pay (Dexit), Integrated Debit and Credit, Quick-Pay Credit Card (No signature required), Wireless POS Hand-Held Order Taker


1983-2006 McDonald's Restaurants of Canada continued...

National Technology Manager (2000-2006)
- Role of Single Point of Contact for Restaurant Data Privacy, Legislative Rules and Bilingual Compliancy
- Worked with National Systems Integrators to ensure a smooth transition from Project Life Cycle to Support (i.e., Procurement, Field Services, Help Desk)
Championed the Change Management Process
- Member of the RFP Selection Committee for a new National Systems Integrator business partner
- Developed Restaurant Technology I.T. Plans and Roadmaps
- Prepared Business Cases, Costing Models and Support/Services Models
- Responsible for departmental and project budgets (capital, expense) and associated costs & allocations (resources, hardware, software)
- Established Scorecards and Metrics for Restaurant Technology initiatives
- Coordinated Canada's Restaurant Technology contribution to the Worldwide Convention

Store Systems Manager (National) (1995-1999)
- Responsible for the entire Project Life Cycle:
- Restaurant Point of Sale (POS) in-house application
- Restaurant Back Office application development and support
- Chaired the POS Vendor Committee
- Member of the Restaurant Technology Infrastructure Team
- Coordinated Canada's Restaurant Technology contribution to the Worldwide Convention

Enterprise Corporate Manager (1991-1995)
- Responsible for the entire System Development Life Cycle:
- Global Financial Application - AS/400 (in-house)
Application Areas of Human Resources, Accounts Receivable, Stock Options, Finance Systems - Tandem (in-house)
- Managed Computer Operations and facility for both Enterprise and Restaurant Systems - AS/400, Tandem, IBM, Computer Room

Store Systems Manager (Eastern Canada) (1988-1991)
- Responsible for the entire Systems Development Life Cycle:
- In-house application designed and developed for Franchisees in Canada; deployed to 200+ Franchise restaurants
- Led Restaurant Systems Disaster Recovery Implementation

Store Systems Supervisor (1984-1988)
- Responsible for the entire Systems Development Life Cycle:
- In-house application "X3PAD" TANDEM Restaurant Systems application; deployed to 300+ corporate restaurants
- Canadian Single Point of Contact for the Restaurant Point of Sale (POS) Panasonic and PAR Proprietary Systems



I.T. Consultant (1983-1984)
- "Canadianized" a U.S in-house "X3PAD"; Tandem Restaurant System
Awards/Memberships
- Wendy's - Canadian (Senior) Management Team
- Project Management Institute - Southern Ontario Canada Chapter
- McD - Global Circle of Excellence Award - eShift Mgmt Application/Tool (2005)
- McD - Global Outstanding Team Award - Global Procurement Team (2003)
- McD - Team Excellence Award - Restaurant Tech. Infrastructure Team (1999)
- McD - Team Excellence Award - Job Evaluation Team (1996)
- McD - Member of National Restaurant Operations Excellence Strategy Team
- McD - Member of George A. Cohon Social Committee
- McD - Ronald McDonald House Charity Volunteer
- Member of Corporate Ice Hockey Teams for both McD and Direct Energy

1981-1983 SHL Systemhouse Consulting - (Project Leader/Senior Systems Analyst)

1979-1981 Canada Cycle & Motor (CCM) - (Development Lead/Systems Analyst)

1976-1979 Blackwood Hodge Canada - (Analyst/Developer)

EDUCATION
PMI SOC Leadership Institute II (Executive Leadership Program), 2009

PMI SOC Leadership Institute I (Executive Leadership Program), 2008

Project Management Institute, PMP Certified, 2007

Seneca College of Arts and Technology, Toronto, Ontario (Computer Science, College Diploma)

Completed courses in Leadership and Staff Management, Effective Time Management, Communication/Presentation Skills, Project Management

Certifications
PMP


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