Project Manager Resume

Title
Project Manager

Primary Skills
Project management

Location
Canada-ON-Mississauga

Posted
Jun-06-09

PROFILE

• Diligent Project Manager skilled in spearheading projects throughout life cycle including requirements clarification, cost/benefit analysis, scheduling, testing, deployment and client satisfaction.
• 12 years' experience in successful project management
• Worked closely with Marketing Groups to collectively create and execute campaigns, product launches and trade shows
• Excel in determining business requirements in support of superior business decision making and operational excellence
• Thorough understanding and strong facilitation skills of JAD, workshops, etc.
• Work independently with the ability to handle multiple projects in a fast-paced environment
• 15+ years experience managing direct reports
• 20+ years' experience in banking and credit card processing industry.
• Exemplary expertise in scope analysis, team leadership, coordinating onsite and offsite activities, and steering quality assurance.
• Reputation for professionalism, solid judgment, integrity and problem solving abilities.
• Superior talents in vendor relations, budget adherence, and conflict resolution.
• Excel in planning, gap analysis and project tracking
• Active member of the Project Management Institute.

PROFESSIONAL HIGHLIGHTS

• Proficiently managed various finance back office Integrations and Migrations and new Acquisiitons
• Directed cross-functional project team in analyzing, developing and implementing a $2M project for e-commerce applications.
• Project-managed the decommissioning of TD Canada Trust Vancouver Visa Centre, a $4.2M initiative; creating complete project plan, teamed with HR to assist displaced personnel, and coordinated functions with real estate, IT, telecommunications, outside vendors and numerous third parties
• Project-managed a $1M closure of co-branded TD Visa Credit Card with accountability for full project plan development, strategic marketing, and customer service management
• Solid experience and expertise in people management of direct, indirect and offshore resources
• Lead a team of 17 Business Analysts in creating business requirements, use cases and test scripts for Project Trinity ($12M) -- A complex migration of 3 legacy systems (Vision Plus, EDS Bankcard & EDS USA) to one credit card platform (TS2 System -- TSYS)
• Directed Workflow programmer and Business Analyst for workflow solutions during Project Whip, the upgrade of business process management system (PegaSystems) to web-based

PROFESSIONAL EXPERIENCE

Open Text -- Finance -- (contract) February, 2008 -- May, 2009
Project Manager (Global Back Office Integration, Transition and Centralization)

• Defined and developed project plan for Global back-office entity consolidations/integrations/migrations projects
• Managed & directed project teams in order to achieve project deliverables and timelines for the Global entities Consolidation Project (UK, AsiaPacific, North America, Europe)
• Provided regular dashboard reporting to Senior Management and Project Owner/Sponsor
• Facilitated integration/transition project plan for net new acquisitions
• Created project plan and directed all phases of new Key Generation system critical to Open Text's fulfillment and customer distribution process
• Aggressively protected the project's scope to ensure that scope creep did not result by enforcing change management procedures.
• Engaged business to identify and anticipate issues and risks and document mitigation/contingency plans
• Facilitated migration/transition readiness sessions
• Met with key stakeholder to review project scope/progress and resolve escalated project issues
• Coordinated and providing project management oversight to teams that were responsible for the development of the transition methodologies ensuring detailed transition tasks and processes were executed
• Examined UAT needs for P&L Enhacement Project.
• Engaged appropriate functional/business areas to plan and execute UAT
• Worked with IT & business to identify resource requirements, business and project objective and requirements
• Documented UAT Strategy/Plan, obtained approval and guided UAT team through all stages of User Acceptance Testing with strict adherence to quality and timelines.


HSBC -- Retail Operations -- (contract) March 2007 to October 2007
Project Manager

• Project managed flows from one phase to another for two new e-commerce applications for Retail Operations' largest client (a company whose sales surpass $2 billion annually) for their private label credit card offering ensuring comfortable customer experience
• Collaborated with Marketing Group jointly developing product launch material, advertising and implementing tracking tools for reporting
• Applied management information and business intelligence throughout the project resulting in improved business process procedures and flows
• Managed the requirements, development and implementation of the Merchant IVR system at the Montreal Call Centre
• Spearheaded the Command Centre for across Canada activities, during the launch of client's private lending credit card
• Prepared communication plan and related project status reports for key stakeholders and executed in a timely manner
• Identified needed resources, assigned responsibilities and developed timeframes to facilitate successful completion of project activities and deliverables
• Leveraged existing US technology to build Canadian applications
• Examined UAT process and engaged, communicated and lead off-shore resources facilitating successful testing
• Lead appropriate change management strategy and plans to ensure that change management concerns were identified and addressed

Visa, TD Canada Trust, March 2004 to July 2006
Group Manager, Business Analysis
• Spearheaded team of business analysts in comprehensive initiatives for Visa Operations and Products, exhibiting proven expertise throughout project lifecycle.
• Participated in CTI & telecom projects with focus on business requirements and customer service
• Consistently ensured adherence of Concepts and Proposals with PMO format.
• Functioned as key point of contact regarding improvements to Visa's systems and processes.
• Leveraged outstanding talents in cost control to manage resources, budget, and support.
• Accurately estimated and defined deliverables including cost/benefits, steered project development phases, and seamlessly integrated technical solutions with business environment.
• Explored and identified further opportunities to minimize cost and enhance efficiency.
• Maximized personnel performance through excellence in coaching, goal setting, and evaluations.

Visa, TD Canada Trust, January 2001 to March 2004
Project Manager
• Project-managed decommissioning of TD Canada Trust Vancouver Visa Centre.
• Project-managed and navigated $1M closure of co-branded TD Visa Credit Card.
• Directed Workflow Programmer and Business Analysts during the migration of 3 legacy systems to one credit card platform.
• Navigated strict compliance with project management methodology for assigned initiatives.
• Exercised dynamic multi-tasking abilities to administer documentation, manage project dependencies and risks, monitor mitigation/contingency plans, and facilitate readiness sessions.
• Employed appropriate change management processes to control revisions to project scope, and ensured cohesive efforts between key stakeholders.
• Forged, nurtured and maintained strong working relationships with clients and team members.
• Prioritized workload, delegated tasks to project team members, and communicated frequently with external contractors, consistently achieving quality and timeline parameters.
• Demonstrated outstanding negotiating talents to acquire and organize resources and manpower.
• Directed, supervised and motivated Workflow Programmer and Business Analysts in projects to streamline operational procedures and processes.
• Transparently integrated technical solutions with business environment, recognizing systems interdependencies and ensuring flawless delivery.

Visa, TD Canada Trust, September 1998 to January 2001
Manager, Systems & Production Support
• Directed, motivated and supervised project management team with a constant eye on ensuring schedule and budget compliance.
• Maximized availability of Visa Systems by minimizing impact to customers and service agents.
• Mitigated financial risk to the bank through expert direction and management of Visa Systems and Production Support Team.
• Steered compliance of Visa systems with various Visa Canada and International mandated changes.
• Continually reviewed and updated Business Recovery Plan, managed assigned resources, communicated project status, and provided timely escalation of issues.
• Established and maintained appropriate security protocols for process, information exchange and system implementation.
• Administered cost control through meticulous analysis of expenses from TD and outside vendors.


Visa, TD Canada Trust, July 1994 to September 1998
Business/Systems Analyst, Systems & Production Support
• Consistently delivered high quality customer service and care during every customer interaction as it applies to Production Support
• Provided implementation support to the Visa Centres and Card Strategy Group
• Developed a working knowledge of specific systems and applications
• Executed daily systems support tasks ensuring efficient Visa operations
• Assisted in the effective integration of all systems, projects and technical interfaces
• Conducted business/systems research and analysis ensuring business requirements were clearly articulated and documented in order to achieve business requirements/results
• Analyzed the impact of new products and features on the existing systems and operations and defined relative system or process enhancements required to support same
• Contributed to the prevention of problems/issues as they related to Production Support
• Prioritized and managed own workflow to ensure quality and efficiency
• Escalated issues/concerns, to manager, in a timely manner, through strong communications skills
• Participated fully as a team member and contributed to a positive work environment

September 1993-July 1994 -- Maternity Leave.

Visa, TD Canada Trust, 1990 to September 1993
Supervisor, Merchant Visa -- Point of Sale
• Coached and motivated a team of 6 Point-of-Sale Help Desk Officers
• Monitored team's commitment ensuring that day-to-day customer requirements were being met in a courteous, efficient and professional manner
• Organized workflow on a day-to-day basis, supervising subordinates to ensure efficient and accurate completion of duties
• Created and monitored staffing schedule for a 24/7 operation ensuring availability of staff at all times
• Provided customer service management for Corporate POS clients
• Ensured procedures, policies and standards were in place and appropriately executed by all staff
• Lead POS research inquiries for all mid-market and corporate POS clients
• Acted as point of reference on complex POS troubleshooting calls/inquiries
• Escalated issues/concerns to manager ensuring efficient resolution customer inquiries
• Conducted inventory audits for all POS equipment

EDUCATION & TRAINING

Project Management Professional (PMP)
Project Management Institute, Toronto, Ontario, 2006

Master's Certificate in Project Management
York University, Toronto, Ontario, 2005

Effective Negotiations; Strategic Thinking & Planning
MICA Management, Toronto, Ontario, 2003; 2004

Dealing with Difficult People
Treehouse, Toronto, Ontario, 2003

Computer Studies -- Completed 5 courses
Seneca College, Toronto, Ontario, 1985-1988


SKILLS & PLATFORMS

Expert in use of Microsoft Office Professional Suite -- 12 years
Proficient in using Microsoft Project -- 12 years
Expert in applying PMBOK approach to fit organization needs -- 5 years
Project Management -- 12 years
Relationship Building -- 10 years
Facilitation -- 10 years
Presentation skills -- 10 year
Telcom/CTI experience -- 3 years
SDLC -- 4 years
User Requirements Definition -- 5 years
User Acceptance Testing -- 5 years
User Training -- 5 years
SMART Business Process Management System (PegaSystems)
TS2 System -- (TSYS Inc. Credit Card Processing System)
VisionPlus System (PAYSYS Credit Card Processing System)
Lotus Notes
Microsoft Outlook
EDS Bankcard
Mercury Quality Centre
TRAMS
LANGUAGES
Proficient in English and Slovenian

REFERENCES
Available upon request

Certifications
PMP


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Mississauga, ON | Resumes in Ontario

View other Project Manager resumes, IT Manager resumes