RESUME DETAILS

SUMMARY

Over 12 years experience in network infrastructure and over 14 years in overall IT industry. Background ranges from supervisor to new business development on both consumer and corporate levels. Recognized as a strategic technical thinker, and an innovator with a comprehensive view of business and a bias for action. Exceptional verbal and written communication skills, ability to interface effectively with clients, management and employees at all levels.

TECHNICAL CERTIFICATIONS/ORGANIZATIONS
• Cisco Certified Network Professional (Pending) (CCNP)
• Cisco Certified Network Associate (CCNA)
• Certified LAN/WAN Associate (CLWA)
• Microsoft Certified Systems Engineer : Messaging (MCSE: Messaging)
• Microsoft Certified Systems Engineer: Security (MCSE: Security)
• Microsoft Certified Systems Engineer (MCSE)
• Certified Microsoft Network Associate (CMNA)
• Microsoft Certified Systems Administrator: Messaging (MCSA: Messaging)
• Microsoft Certified Systems Administrator: Security (MCSA: Security)
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Professional (MCP)
• CompTia (A+)
• CompTia (NET+)
• CompTia (SECURITY+)
TECHNICAL SKILLS SUMMARY

Connectivity & Hardware Cisco 3500/2900/2600, firewalls, routers, switches, wireless, T1, Ethernet, Fast Ethernet,
Gigabit Ethernet, Cable/DSL modem, Analog dial-up
OS & Enterprise Apps Windows NT/2000/2003 Server, Exchange Server5.5/2003, Norton Antivirus, Symantec, ISA firewall, Proxy Server, VM Ware, Terminal Server, SQL, Linux
Technologies RAID, SCSI, UPS, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop, IIS
Desktop Technologies Windows 95/98/NT/2000/XP/VISTA, Microsoft WORD, Excel, Access, Power Point, Visio, Internet Explorer, Mozilla Firefox, Scanners, Desktop and Networked Printers.
SUMMARY OF PROFESSIONAL EXPERIENCE

• iCorps Technologies Technology and Systems Engineer 2008 New York, NY
• University of Phoenix Bachelor's Studies and IT Certifications 2004-2008 Jersey City, NJ
• UFT Welfare Fund Technical Projects Admin/Info Systems 2001-2006 New York, NY
• TGC Consulting Operations Manager 1996-2001 Brooklyn, NY
• New World Foundation Program Associate 1997-1999 New York, NY
• The Child Health Clinics/NYC Clinic Coordinator 1993-1996 New York, NY
EDUCATION

Tech Pros Group, Inc. LAN/WAN Engineer Program Irvine, CA
University Of Phoenix BS, Information Technology Jersey City, NJ
Brandeis University BA, Sociology /African & Afro-American Studies Waltham, MA

Professional Training
Landmark Education New York, NY
• Curriculum For Living
• Communications Program
• Team Management and Leadership Program (TMLP)
PROFESSIONAL EXPERIENCE/DETAIL

iCorps Technologies Technology and Systems Engineer 2008 New York, NY
• Configured, administered and troubleshot Active Directory, Exchange Server and BlackBerry Server in demanding, mission-critical environments.
• Troubleshot and administered LAN/WAN environments with high-performance servers, switches and routers. Creatively resolved network issues in a wide variety of environments while adhering to best practices standards. Implemented access control measures to ensure appropriate admittance to systems in Windows environments.
• Installed, configured and troubleshot network operating systems and hardware. Monitored and tested computer systems, updated and installed service packs, drivers, and applications to improve computer efficiency and performance.
• Provided desktop support to end-users regarding network connectivity, hard drives, operating systems, assignment of applications including MS Office Suite, email and other PC-, laptop-, and BlackBerry handheld-related issues.
• Installed, configured and troubleshot enterprise-class network peripheral devices.
• Ensured the integrity of all network data through backups and scheduled systems maintenance.

UFT Welfare Fund Technical Project Admin (A.A.)/Info Systems 2001-2006 New York, NY
• Resolved productivity challenges by implementing a process management strategy that moved client requests through the system with greater speed and reliability.
• Designed, implemented and managed business systems improvements in payroll, senior management approvals, communication policy sign-offs, inventory and supplies, and facilities management.
• Generated analytical reports for projects, coordinated accounting for multiple employee classifications and maintained HIPAA compliance.
• Increased operating efficiency by more than 50%

TGC Consulting Operations Manager 1996-2001 Brooklyn, NY
• Performed installation, configuration, administration and design of Windows domains in an enterprise network environment including installation and configuration of WINS, DNS, DHCP, as well as allocated IP addressing schemes.
• Configured replication processes and schedules, designed and performed integration of Routing and Remote Access,
• Performed installation and configuration of Remote Installation services (RIS), ISA, and proxy firewall software.
• Installed and configured Enterprise Certificate Authority for windows, created digitally signed and encrypted email messages through the use of Certificate Authority and Secure Socket Layers, and installed and configured Internet Information Services (IIS).
• Implemented exchange services, performed administration of user accounts, installed and configured backup system, installed and configured Active Directory Services, designed hierarchical information structures using organizational units, domains, and sites.
• Created trust relationships, and implemented security through Group Policy Objects.
• Created a multiple location Distributed File System and configured the redirection of Documents and other folders.
• Advanced troubleshooting skills, focused on enterprise-level networking equipment consisting of over 30 servers, routers, switches and other high end equipment.
• Increased organizational productivity by more than 40%

The Child Health Clinics/NYC Clinic Coordinator 1993-1996 New York, NY
• Provided quality pediatric healthcare to low-income families at Bushwick and Brownsville sites.
• Responsible for daily operations including systems, facilities management and general administration.
• Coordinated start-up of a state-of-the-art clinic that served as the prototype for future clinics.
• Trained and supervised employees in systems analysis and implementation, client relations and patient flow.
• Responsible for contractor compliance during renovation and systems automation.
• Successfully addressed major health and safety issues by holding appropriate city agencies accountable.
• Received recognition and support of bureau director and supervisors for tenacity and powerful requests.

Certifications
? Cisco Certified Network Professional (Pending) (CCNP)
? Cisco Certified Network Associate (CCNA)
? Certified LAN/WAN Associate (CLWA)
? Microsoft Certified Systems Engineer : Messaging (MCSE: Messaging)
? Microsoft Certified Systems Engineer: Security (MCSE: Security)
? Microsoft Certified Systems Engineer (MCSE)
? Certified Microsoft Network Associate (CMNA)
? Microsoft Certified Systems Administrator: Messaging (MCSA: Messaging)
? Microsoft Certified Systems Administrator: Security (MCSA: Security)
? Microsoft Certified Systems Administrator (MCSA)
? Microsoft Certified Professional (MCP)
? CompTia (A+)
? CompTia (NET+)
? CompTia (SECURITY+)

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