IT Support, Data Manager Resume

Title
IT Support, Data Manager

Primary Skills
attention to detail, strong work ethic

Location
US-CT-Groton

Posted
Nov-19-09

OBJECTIVE

A computer support position in southeastern Connecticut the information technology field where my knowledge and extensive experience coupled with my analytical, problem management and data forensics skills will enhance productivity.

EXPERIENCE

Identity Analyst 2003-2009
Tek Systems at Pfizer, Groton, CT
- Managed access to Pfizer's Identity Management System (IMS) including account additions, modifications and disablements.
- Added Active Directory groups, distribution lists, Organizational Units (OU's) and other resources to IMS.
- Resolved identity issues using data forensics and various databases.
- Resolved duplicate NT account conflicts for Active Directory migration.
- Participated in weekly on-call rotation for IMS system emergencies.
- Monitored Global Identity Management (GIDM) Exceptions table including detection and elimination of duplicate records.
- Resolved issues from quarterly reconciliation for both IMS and GIDM.
- To ensure the identity data flow tested, monitored and reported system errors and application connection errors.
- Coordinated with other departments to resolve data feed issues.
- Trained co-workers to analyze identities and process daily reports.
- Used Novell eDirectory (PXED), Sun IdM, Toad/Sql Navigator, Active Directory Administrator tools, Exchange Administrator,
PeopleSoft, MS Office, Hyena account tool, Internet Explorer, Peregrine Service Center (helpdesk tool), IMS/Lighthouse
(identity database software), PAD (LDAP authentication application).
- Wrote standard operating procedures for various processes related to identity management.

Exchange Administrator 1998-2002
Tek Systems at Pfizer, Groton, CT
- Created, deleted, and modified user mail accounts, created distribution lists and public folders.
- Performed server consolidations by migrating entire mail sites.
- Coordinated mailbox migrations with other sites, created spreadsheets, and wrote documentation.
- Operated NT work station, Windows 2000 and accessed NT servers with DS-View, PC Anywhere and NT server manager.
- Used Exchange Administrator, MS Office (including Access, Excel, Outlook, and Word), User Manager for Domains,
Internet Explorer, Utopia, Peregrine and Event Viewer.

Computer Operator 1997
Management Technology, Inc., Groton Submarine Base, Groton, CT
- Operated Hewlett Packard 9000 and Honeywell mainframe computers
- Processed jobs, produced reports, assisted users with network connections and printer operations.
- Observed computer status, created nightly and weekly system backup tapes.
- Installed software on IBM-compatible PCs, restored lost files and resolved trouble calls.
- Inventory IP addresses and network card serial numbers.

Computer Operator 1994-1996
Aquidneck Management Associates, Ltd., New London Naval Undersea Warfare Center (NUWC), New London, CT
- Operated DEC VAX and micro-VAX computers to monitor print queues and create user accounts.
- Maintained printers throughout the naval base, managed user room, assisted users, accessed Internet and e-mail daily.
- Provided daily operation of secret cryptographic link, troubleshooting link problems and coordinating LAN technicians and government personnel.

Database Manager 1992-1994
Armstrong Data Services, Inc., New London NUWC, New London, CT
- Logged and tracked computer requisitions on DEC-mate workstation.
- Organized database and produced reports; performed daily office operations.

Data Entry Team Leader 1989-1992
Atlis Systems, Inc., Gales Ferry, CT
- Performed data entry of critical documents for corporate litigation cases, document preparation, and quality control.

Computer Operator/Bookkeeper 1986-1988
Boston, MA and Colchester, VT
- Implemented two personal computer systems; built and maintained databases, and performed word processing.
- Bookkeeping duties included cash disbursements, receipts, bill payments, petty cash journal, and bank reconciliation.

Computer Operator/Tape Librarian 1977-1985
U.S. Air Force
Two four-year terms active duty in North Dakota, England, and Massachusetts
- Operated Burroughs mainframes, IBM and Honeywell mini-computers and installed PCs; held Secret Clearance.
- Operations shift leader and trainer upon reaching the level of non-commissioned officer.
- Performed work as program monitor and processed computer equipment requests.
- Awarded commendation medal for meritorious service, good conduct and longevity medals; honorably discharged.



EDUCATION

Various safety and compliance courses for work at Pfizer including: 1998-2006
CIT -- CFR11 Compliance Awareness
CIT -- Policy Awareness
CIT - Quality Manual
CITSO-0085 V:001.1 SOP on Global Training Records Management

Completed a variety of Exchange CBT courses from Tek Systems including: 2001-2002
Microsoft Exchange Server: Basic Concepts
Microsoft Exchange Server: Planning and Design Considerations
Microsoft Exchange Server: Installing and Getting Started
Microsoft Exchange Server: Configuring Exchange Components I
Microsoft Exchange Server: Configuring Exchange Components II
Microsoft Exchange Server: Client Architecture and Installation
Microsoft Exchange Server: Public Folders and Forms
Microsoft Exchange Server: Connectors

On the job training for HP5000 mainframe and Honeywell at Groton Submarine Base, Groton, CT 1997-1998

On the job training for various Digital Equipment computers including VAX and micro-VAX plus peripherals 1992-1996
at NUWC, New London, CT

U.S. Air Force 1984
Military courses including: USAF Supervisor, On-the-Job Trainer, Non-commissioned Officer, Effective Writing, Introduction to Micro-computers, and various job-related courses via computer terminal.
University of Maryland 1980
Completed three math courses, including calculus, through Community College of the U.S. Air Force.
U.S. Air Force 1977
Graduated mainframe computer operations course, Shephard Air Force Base, TX

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Groton, CT | Resumes in Connecticut

View other IT Support, Data Manager resumes, System / Network Administrator resumes