Business Analyst Resume

Title
Business Analyst

Primary Skills
DB design, interface integration & reporting skills. Adaptable personality & yrs of exp make me a great fit.

Location
US-FL-Tampa

Posted
Sep-21-09

Skills Summary

More than 17 years of project experience in business and system analysis for international payroll software corporation, nationwide mortgage lending corporations and a major shop at home network. Strong background in requirements gathering workshops, user/trainer training, requirements and solution design documentation and user support documentation/training materials with major application focus being Oracle Financials which includes the following modules: AP, PO, GL, AR, CRM, OM, System Administration, INV, Project Accounting. Experience in various programming languages (SQL, XML) and operating hardware and software applications including TOAD, Crystal Reports, Oracle Discoverer, Query Analyzer and SQL Navigator.

Experience


Independent Functional Business Analyst, Minneapolis, MN 7/08-- Present

USPS Int'l Accounting Project -- Eagan, MN 07/08 -- 07/09
• Participate in information gathering sessions, documenting business requirements for financial system design for the International Accounting system as well as current gaps and limitations in the existing system. Recommend design approaches including system configurations, product reviews (Oracle modules) and analysis. Work with the technical consulting team on relational data modeling as it applies to USPS standards and requirements.
• Responsible for documenting and gathering requirements for 290+ identified report needs from the new system. Including SOX, Accounting, Billing and overall system production report. Proposing new report designs in a project approved design document format and obtaining signoffs for all report design documents.


Value Vision Media/Shop NBC - Eden Prairie, MN 2003 -- 2005

Sr. Business Analyst -- focus on Oracle CRM
• Project liaison between IT, Customer Operations/Customer Service and internal ShopNBC and external third party technical teams for Oracle 11i and external third party application upgrades. Responsible for project documentation, requirements gathering and participating in all phases of project development and testing life cycles. Documenting current/future state process flows for preparing functional documents for development reference. Research and present system solution alternatives to the business unit using a variety of tools including MS PowerPoint and Visio. Manage enhancement wish list for active projects and production support using a multitude of applications including Track-IT!. Participate in planning, writing and execution of use cases, system flows, integration and user acceptance testing. Apply application/industry knowledge in various project workshops, providing current product expertise and recommendations for current and future projects. Responsible for managing all aspects of small projects such as 3rd party application upgrades using Microsoft Project or MS Excel, including developing/executing use cases, regression testing and coordination of test plans across multiple business units.




Ceridian Corporation - Minneapolis, MN 1998 -- 2006

Business Systems Analyst with focus on Oracle Financials
• Major role as a project liaison between multiple business units and both internal Ceridian and external technical teams. Responsible for project documentation, requirements gathering across multiple business units and participating on teams in all phases of project development life cycles. Documenting current/future state process flows for preparing functional documents for development reference. Research and present system solution alternatives to the business unit using a variety of tools including MS PowerPoint and Visio. Manage issue resolution/tracking/reporting for active projects and production support using a multitude of applications including MS Access. Participate in planning, writing and execution of use cases, system flows, integration and user acceptance testing. Apply application/industry knowledge in various project workshops, providing current product expertise and recommendations for current and future projects. Responsible for managing all aspects of small projects such as 3rd party application upgrades using Microsoft Project or MS Excel, including developing/executing use cases, regression testing and coordination of testing across multiple business units.
• Trained staff and trainers on use of system solutions and program functions. Played a major role in Oracle implementation and conversion of financial information from previous financial system (JD Edwards) and consolidating multiple business units to Oracle from their own legacy systems. This was for multiple modules including General Ledger, Accounts Payable, Purchasing, Accounts Receivable, Billing, Order Entry, Inventory, Project Accounting and other 3rd party 'bolt on' products including Vertex, for Sales Tax calculations, and GetPaid for collection functions. Provided 2nd & 3rd level support and analysis of system functionality/business needs for a multitude of systems and business units across the US.
• Worked in the Data Warehouse area for 2 years writing financial reports using Query Analyzer (SQL) and Crystal Reports. Much of the time was spent using Crystal Reports to create the report and MS Excel for meeting various reporting requirements.



Green Tree Mortgage -- Madison, WI/St. Paul, MN 1996 -- 1998

Corporate Trainer -- St. Paul, MN 8/1996 -- 3/1998
• Promoted from Branch Manager in Madison to Corporate Training Department in St. Paul after office was up and productive.
• Participated in purchase and design of a new loan origination system ('UniFi' a FiServ product) user application interface. Played a major role from project conception to execution including system design/administration/setup. This included development of fields and placement of those fields on screens to streamline application process flow of data to business sequence.
• Responsible for developing system and business process training, trainer resource planning to open 54 offices within 18 months. Accomplished opening 27 offices personally across the U.S. which included training 750+ employees spending 1 week in each location. Once training was completed, I was their first line of support for that office for the first 45 days via pager/phone while training in the next office.
• Wrote office and system procedure specifications including user manuals for each job function (Branch Managers, Loan Originators, Loan Processors/Funders and Underwriters) using MS Word.

Branch Office Manager -- Madison, WI 2/1996 -- 8/1996
• Opened Madison, WI offce. Hired and trained all office personnel, including originators, underwriters, processors and receptionists. Ensured all loans were completed within state and federal guidelines. Established a team and productive lending office. Obtained and managed relationships with title companies, appraisers and attorneys for office.








Assiciates Financial Services-- Madison, WI 1996 -- 1998

Branch Sales Manager -- Madison, WI
• Responsible for maintenance, delinquency control and growth of $26MM branch with 8 employees. Maintained 1.5% delinquency for over 2 years while growing and maintaining existing accounts within the office portfolio. Responsible for promoting employee growth, employee retention and training programs. Obtained and maintained WI insurance licenses for selling Life, Health, Property, Auto and Unemployment insurance services.
• Oversaw payment processing in the office and discovered a substantial amount of money was embezzled by an employee within the first 60 days of my employment.
• Participated in various corporate functions of 'Six Sigma' type process improvement meetings over the years.


References available upon request.

Certifications
See above


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