Resume of Business Analyst

Title
Business Analyst

Primary Skills
Business Analyst

Location
US-NY-New York

Posted
Oct-31-07


Experience:

American Home Mortgage
Melville, NY

Mortgage Support Subject Matter Expert (5/06-8/07)
Assist the business technology group with day to day troubleshooting and problem resolution
Effectively communicate business and technical concepts with both technical and non-technical users
Provide the highest level of customer service to internal customers
Able to work independently and in a team-oriented environment
Successfully manage and prioritize tasks
Collaborate with software developers and identify solutions to satisfy business needs
Work with QA team to ensure successful testing of corporate initiatives
Perform User Acceptance Testing
Create training documentation for UniFi Helpdesk and other internal departments

Mortgage Support Analyst (11/04-4/06)
Responded to requests for support and issue resolution related to UniFi and Tech Support issues
Worked with helpdesk team to assist with critical and complex user issues
Trained new helpdesk analysts
Created documentation for internal distribution to UniFi, LoanSoft and Tech Support team members
Knowledgeable of Origination, Processing, Underwriting and Closing procedures

Washington Mutual Bank
Melville, NY

Senior Loan Coordinator (1/03 -- 6/04)
Managed and reviewed an average of 80 loans per month
Headed application transition training for 20 workers
Developed problem solving techniques to deal with issues arising from implementation of new system
Managed all aspects of loan processing, validation, and closing functions, from application to settlement
Assisted members of other regional teams to meet critical deadlines while meeting personal deadlines
Developed problem solving techniques to deal with issues arising from implementation of new system
Reviewed appraisals, titles, and W-2's to ensure information was sufficient to meet AUS conditions
Utilized Desktop Underwriter or MGIC/LPS software to underwrite and validate loans
Detected potential fraud and responded accordingly


Education:

Hofstra University, Zarb School of Business (5/02)
BBA: Bachelors of Business Administration
Major: Business Computer Information Systems
GPA: 3.76 -- Cum Laude

Certification:

International Council of E-Commerce Consultants (8/05)
Computer Forensic Investigator Certification

Skills:
Microsoft Windows, Excel, DU, LP and UniFi proficient
Knowledge of COBOL, VB, C++, Java, Adobe Illustrator, SQL, Oracle Designer, Access, Quark Express, Photoshop

Certifications
See above


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