Resume of Project Lead

Title
Project Lead

Primary Skills
IT Project Lead / System Admin

Location
US-TX-Austin (will consider relocating)

Posted
Jun-24-08


Introduction
IT Professional currently working as an Associate Consultant with one of the premier business/technology consulting firm called Diamond. Here I have led complex IT projects from inception to completion. I have deep expertise in requirements planning and definition, system design, management of system development, testing and production implementation. My 9 years of work experience at Diamond has provided me a powerful blend of business and technical skills. I have an excellent track record of professional achievement: I joined Diamond as a Technician in 1999, was promoted to become the Network Administrator; and was responsible for setting up and launching our Help Desk. I've implemented network monitoring tools as well as Blackberry within the company. Later I went on to becoming a Core Tech consultant, were I worked in the financial industry for a big ten company on Information Transparency and Business Intelligence Tool recommendation / implementation; later I worked on assessing Diamond's Technology department's capacities and capabilities, where I was charged to come up with a strategy to help our consultants become more efficient and effective. This lead to implementing key changes at Diamond from migrating from Domino to Exchange, Unified Messaging, and SharePoint implementation to name a few. I have a high level of energy, enthusiasm and can rally a team towards a vision. For any given project I can clearly articulate the project's vision, granularly define the tactical steps that will need to be completed in order to realize the vision and manage the delivery of the project at a high quality within resource constraints.

Objective
To obtain a challenging position in a fast paced environment where I can improve my skills and utilize my expertise to assist in a company's growth. A challenging position which would provide opportunities for an aggressive, dedicated individual with the leadership abilities needed to advance.

Skill Category
Microsoft Certified Professional; 12 years experience troubleshooting and supporting personal computer systems; 9 years experience troubleshooting and supporting local area networks; Experience in supporting a large multi server environment; Strong skills in Network Architecture, hardware and software support; AD, Windows 2003, Windows 2000, Windows NT, Lotus Domino, Microsoft Exchange; Experience in formulating and conducting training; Strong analytical and problem solving / trouble shooting skills; Strong written and verbal communication skills; Excellent user interface skills; Strong follow up and time management skills and ability to focus on details; Experience in computer & business analysis; Experience in project management; Experience in leading teams; Experience in analyzing informational needs and systems requirements

Technical Proficiency
Active Directory, ARCserve, Blackberry Enterprise Server, Check Point Firewall, Cisco Works, ID Manager, LAN & WAN Design, Lotus Notes & Domino, Microstrategy, Microsoft Access, Microsoft Exchange, Microsoft Office, Microsoft Project, Microsoft SQL, NetiQ AppsManager, NetiQ DRA, NIDS, Photoshop, Quest Archive Manager, Visio, Windows 3.x, 9x, NT Server & Workstation, Windows 2000 Server & Professional, Windows XP, Windows 2003 Server, etc.

Engagements/Employer
August 1999 to Present
Diamond Management & Technology Consultants.
Chicago, Illinois
IT Project Lead; Associate Consultant; Network Administrator
July 2005 to Present
IT Project Lead --
Currently I am working as an IT Project Lead to manage several Projects within Diamond's IT group. Project Managed Domino to Exchange migration and administration best practices; I am also in the middle of implementing Network and Server monitoring to better capture the health of our system and to solves issues as they occur with minimal users impact. One other project that I am working on is to assess our Network security procedures and implement the best solution for intrusion detection. I have also worked on our IT Assessment project to learn and be able to provide recommendations to improve IT offering and services. Held discussions with senior executives and staff to gauge their vision of IT and how IT can help them become more efficient and effective. Being the direct report to the CIO, I was able to make recommendations after data gathering period. Once a project was defined, I managed the project and people for successful completion of the project. Some of the areas of my focus were Help Desk improvement and Infrastructure enhancements, Exchange Migration, Network/Server Monitoring, Network Intrusion Detection, re-designing of our public and private webpages, Domino certification update, User Acceptance Testing, support and setup documents, etc.
January 2004 to July 2005
Associate Consultant --
I was part of a team that evaluated and rolled out Business Intelligent Tool. I brought my technology experience and background to the table to help the team with a successful Business Intelligent Tool (Microstrategy) implementation. I took on a lead roll on User Acceptance Testing, Tool Operations Guide, Support Plan, SLA, and Support Guide. Here we learned project lifecycle and the processes that took place from project inception to execution. This enabled us to make process improvement recommendation. The entire project was managed using Ms Project, which I managed and controlled. I become the Technology lead at the client project. I also, took the lead on data quality efforts to improve data capture process. Improve data quality reporting and help the client populate good data into their source system of records.
August 1999 to January 2004
Network Administrator --
Prior to consulting, I worked as a Network Administrator in the IT department. I worked with the infrastructure team to administer the Network and Messaging environments which include all application servers, Windows, Active Directory and Lotus Domino Servers. In this role, I was responsible for upgrading Domino Servers, keeping these servers patched, and maintaining all Domino users and groups. I also maintained Blackberry environment; where I planned and implemented Blackberry. I maintained Blackberry Enterprise Server Architecture. I also served as a lead for network and server monitoring; I used NetiQ AppsManager to monitor the network and servers. I researched, planned and implemented network monitoring architecture. I also provided third-level support for any Lotus Notes or Blackberry related issues. I helped build and launched the company's helpdesk, where I performed some trend analysis and researched best practices; which I later implemented. All the projects that were implemented at Diamond were tracked and managed using MS Project, were I was responsible for on time and under budget delivery of above projects.

March 1998 to August 1999
Rush North Shore Medical Center
Skokie, Illinois
PC Support Technician
Assisted Network Coordinator to meet the overall services and processing objectives of the department through installation of PC hardware and software, troubleshooting users PC problems, conducting user training on an individual and small group basis, and assisting the network coordinator with network activities. Here I supported over 600 users, where I would help troubleshoot any PC issues and Network problems. Conducted network maintenance to set-up and configure new network, terminating connections, NT Domain users and group management, NT server builds, etc.

February 1997 to August 1999
Guidetech, Inc.
Chicago, Illinois
Senior Technician / Consultant
As a senior tech, provided sales and support; responsibilities included providing sales quotes while supporting Novell, NT, and AppleTalk environments. Repairing, troubleshooting and upgrading desktop and laptop computers. As a consultant I provided our clients with Tech Support and assessment of their technology needs and helped with implementation. Provided software training on most of Microsoft products; established and supported Novell and NT networks.

January 1997 to March 1998
NTC / Contemporary
Lincolnwood, Illinois
Technician
Provided desktop support; managed creation, maintenance of MS Access databases. Also, supported our publication process, where my job was to ensure that all tools and systems are available using Apple Talk, Novell and Splash Servers. Provided support for MAC and PC, which included hard drive formats, software configurations, etc. Also worked on website creation, graphic designing and publishing while at NTC.

August 1996 to January 1997
Online Electronics
Elk Grove, Illinois
Sales and Board Technician
Designed and sold PC boards used AutoCAD to design and configure PC Board designs for most efficient production. Plotted and ordered PC Boards per our customer's request while working with them on sales and purchase orders. I also managed our relationship with our Board Houses to place our order and delivery of prototype/production boards.

June 1995 to August 1995
Computer Brain
Lincolnwood, Illinois
Sales / PC Technician
Repaired, assembled and sold Personal Computers. Day to day responsibility was to facilitate our customer's hardware and software needs which included but was not limited to installing new hardware and software, troubleshooting any hardware defect, performing hardware upgrades and assembling new computers. I also provided On-Site technical support to our customers.

Education
DePaul University (2001)
Chicago, Illinois
B.S. in Information Systems

Certifications
See above


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