Resume of Programmer Analyst/Network Support

Title
Programmer Analyst/Network Support

Primary Skills
VB6,SQL Server,Crystal Reports,Netware,Zenworks,Bordermanager, Domino,Microsoft Server, MS Office Suite

Location
Canada-Toronto (will consider relocating)

Posted
Jan-29-08

Highlights of Qualification

- Over 5 years of experience in Information Technology
- Well developed analytical and problem solving skills
- Excellent oral, written, interpersonal, and customer service skills
- Proven ability to prioritise problems in a high pressure environment
- Strong experience in the analysis, design, development, testing, and implementation of information systems
- Self-motivated, quality-oriented, hardworking, resourceful, and dependable team-player

TECHNICAL SKILLS

Operating Systems:
NOS: Windows 2003/2000/NT, Netware 6.5
Client: MS-DOS, Windows 2000/2003, MS-Window 9x, Windows XP

Programming Languages:
Visual Basic 6, VB.Net, XML

RDBMS:
Sybase, SQL Server 2000/2005, MS Access

Applications:
Microsoft Office Suite, BorderManager 3.8, Domino, Zenworks 7, Crystal Reports, Visio Professional, SQL Advantage, SYBASE Central, DBArtisan, Lotus Notes


EMPLOYMENT HISTORY

GUILD ELECTRIC
2002 -- Present
Programmer/Analyst
- Designed, developed, tested, and implemented applications such as Purchasing system, Inventory system, and Online/Offline module of a Transportation system

- Collaborated with end users in gathering business requirements, developing prototypes, and implementation of Information systems

- Prepared system design documents detailing programming layout, client/server structure

- Designed application interface and reports based on business requirements

- Redesigned and maintained various database structure in SQL Server and MS Access

- Recreated complex and graphical reports utilizing Crystal Reports 8.5

- Prepared stored procedures and functions using SQL for data retrieval and reports

- Developed data migration utilities using DTS packages and Visual Basic

- Design and developed software packages for deploying applications to end users

- Developed and conducted unit and system test plans

- Prepared functional, detailed design documents, user manuals and release notes

- Provided on-site and off-site technical support for users utilizing the system


Network Support

- Responsible for the installation and administration of the following servers: Netware 6/6.5, BorderManager 3.8, Zenworks 4/6.5/7, Patch Deployment Servers (Zenworks Patch Management, SUS, WSUS), Windows 2000/2003, Domino, Antivirus, Backup, FTP, VPN

- Configured and maintained E-directory/Active directory objects, Group Policies, File and Printing Services, login scripts, replica's and partitions, firewall filters

- Setup and administer voicemail and Norstar phones for new users

- Repaired, upgraded and configured workstations, switches

- Proactively assisted in resolving user's hardware, software, network related problems

- Provided advice to users on how to maximize and effectively use software and hardware to increase their productivity

- Performed off-site troubleshooting of IT related problems

- Research, evaluate, and utilize diagnostic tools for diagnosing hardware and software problems

- Closely collaborated with hardware/software vendors for resolving technical problems encountered during product warranty

- Performed rigorous testing on applications and patches to be deployed prior to implementation on production systems

- Deployed Desktop Management Software for standardizing user environment, application rollout, imaging, and providing remote control service

- Monitored server health, server usage and incoming/outgoing traffic

- Participated in the planning stages of upgrading Windows servers to a higher version, Active Directory setups; SQL Server database upgrades and migration

- Evaluated and recommended software, hardware, and network requirements for upgrades and setup of new projects

- Performed follow ups for procurement requests

- Prepared and maintained hardware/software inventory and server/network configuration documents

- Developed and documented procedures for testing, troubleshooting, installation, and backup/restores

- Prepared manuals for utilities (i.e. VPN client, Lotus Notes, zip) used on a daily basis


UNISYS
1999 -- 2002
Programmer/Analyst

- Designed and developed the Land Transportation System in collaboration with PB application developers using Unisys set standards, methodologies, and coding techniques

- Produced and fine tuned complex stored procedures for report components

- Reviewed and Identified end-user requirements of Information system

- Documented the Detail Design Requirements, High Level Design, and Collaboration Diagrams

- Gathered and analyzed currently used reports and redesigned reports/forms to be generated by the system

- Established and documented test case forms, scripts, and procedures to perform testing and ensure quality prior to implementation

- Performed rigorous testing using company set standards on each executable file released

- Participated in the rollout and support phase

- Conversed with Helpdesk and end users regarding system and/or procedure errors encountered on site

- Investigated and recommended resolutions to system problems encountered

- Developed a Data Conversion System (backend application) for migrating encoded data to system's database through constructing complex SQL statements

Certifications
See above


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