IT Leader Resume

Title
IT Leader

Primary Skills
Project Management, Program Management, Change Management, Leader

Location
US-PA-Reading

Posted
Oct-19-09

BACKGROUND SUMMARY

Results-oriented IT professional with a track record in understanding customer needs, defining requirements, creating plans, managing projects to implement software solutions, and preparing the workforce for changes. Proven ability to create high performing teams and to manage large global projects. Skilled at implementing structure. Specific areas of experience include:

•??Project Management
•??Program Management
•??Change Management
•??SAP
•??Planning
•??Application Development
•??Communications
•??Meeting Facilitation
•??Team Development


PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

AFTERSOFT NETWORK N.A., Allentown, PA (temporary assignment) 2009
Director, Professional Services for Automotive Aftermarket Software
Worked with key customer to understand their ERP supply chain management requirements and led a project team to deliver software and services to meet those requirements. Managed Professional Services area which included project management, data conversion, software implementation, training, and documentation.

AIR PRODUCTS AND CHEMICALS, INC, Trexlertown, PA 1986-2009
Global IT Manager, Organizational Change Management, Training and Communications 2005-2009
Created and led a global change management organization which served as a liaison between stakeholders and IT management teams to ensure program implementation met employee needs. Maximized the value of IT projects by preparing the global workforce for changes utilizing change management, communication, and training strategies.
• Created and managed a global change management program which merged three related but uncoordinated projects. Improved acceptance of projects by management and employees and increased total benefits.
• Chaired the IT Change Management Board made up of IT Directors who addressed change management risks
• Communicated key project information to stakeholders worldwide
• Awarded Global IT productivity award for $100,000 of productivity savings found in 2007 and $500,000 of productivity savings found in 2008
• Improved acceptance and increased use of newly created IT Service Center in Asia by utilizing change management techniques and communications which resulted in reduced IT support costs
• Actively managed a culturally diverse group of 11 employees residing in US, Europe, and Asia

SAP Release Specialist, Sales and Distribution 2004-2005
Managed and implemented SAP projects focused on enhancing electronic commerce capabilities.
• Defined customer requirements and created functional designs for new SAP processes
• Worked with application development teams to develop enhancements that met requirements
• Coordinated integration testing and user acceptance testing to ensure development met customer requirements

SAP Manager, Global Project Management Office 2001-2004
Selected as key member of senior leadership team to manage ground breaking, global SAP implementation. Created and managed the SAP project management office for a project of over 100 people located in US and Europe.
• Achieved all project milestones on time and on budget
• Implemented project management structure and procedures to improve team's ability to deliver results
• Created multi-year strategic release plans for the SAP program
• Developed detailed MS Project schedules for each program release
• Led global, 24x7 command center to ensure efficient and successful go-lives
• Established global team communication norms and project reporting processes
• Led on-going project status meetings that efficiently shared information and resolved issues worldwide
• Created project status information for Board of Directors
• Improved execution of each release by incorporating lessons learned from previous releases

IT Manager, Project Management Office 2000-2001
Created, staffed and managed a project management office to set standards for project execution in IT.
• Improved project execution across IT by implementing standard project methodology
• Promoted to implement a project management office on the newly formed global SAP team

Distribution Manager, Responsible Care® and Administrative Support 1996-2000
Managed a team of five people that imported chemicals, maintained carrier contracts, resolved discrepant billing, managed IT budget, updated strategic plan, and improved productivity.
• Implemented the Distribution Code of Responsible Care® across all chemical locations in the US. This is a global chemical industry initiative to reduce the environmental, health and safety risks of handling chemicals
• Audited plants, external warehouses and contract carriers for compliance with Responsible Care® standards
• Chaired a task group at the American Chemistry Council consisting of representatives from several large chemical companies to develop tools and materials to ease implementation of the Distribution Code
• Taught sessions at distribution workshops aimed at helping chemical companies implement the Distribution Code
• Presented at two National Responsible Care® conferences on standards implemented at Air Products
• Led cross-functional team to improve compliance with US Customs import regulations

Distribution Supervisor, Planning 1993-1996
Researched, identified and implemented creative solutions to decrease costs and increase productivity across distribution chain. Managed $10,000,000 IT budget. Created five year strategic plan for global distribution and customer services. Supervised a team of three local area network (LAN) administrators.
• Saved over $16,000,000 in distribution and storage costs (12% of total distribution budget) by leading a productivity improvement program designed to search for and implement new solutions that reduced costs
• Created process to automatically re-order for and invoice to customers utilizing telemetry. Eliminated phone calls and manual order entry. Decreased inventory costs, transportation costs, and reduced customer run outs
• Eliminated 10,000+ paper invoices by creating an automated system to compensate for transportation services
• Project managed three major IT projects that increased productivity in Distribution

Programmer/Analyst, Operations Research 1986-1993
Designed, built, and supported models to improve efficiency of the supply chain including production scheduling, sourcing, sales forecasting, inventory control and simulation.
• Reduced manufacturing and distribution costs over 20% by creating a linear programming model to optimize where products are produced, stored and how they are transported
• Increased finished good output over 10% at a sold out plant by designing and building a production scheduling model to improve production efficiency

EDUCATION

MS Management Science from Industrial Engineering College, Lehigh University
BS Management Science from Math and Computer Science Department, minor Business Management, Waynesburg University

PROFESSIONAL AFFILIATIONS

• Project Management Institute
• Greater Reading Young Professionals
• Greater Reading Chamber of Commerce and Industry
• American Chemistry Councils' Distribution Code Implementation Task Group (1998-2000)
o Chairperson (2000)
o Vice Chairperson (1999)
• PA Chapter of TransCAER (Transportation Community Awareness and Emergency Response) (1999-2000)
• Council of Logistics Management (1993-2000)

Certifications
See above


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