Resume of Information Technology manager

Title
Information Technology manager

Primary Skills
Strategic planning, project management, technical leadership, regulatory adherence, and team development expertise

Location
US-CA-Poway

Posted
Mar-25-08

Senior IT MANAGER PROFILE
Highly accomplished Information Technology manager with 20 plus years of providing strategic planning, project management, technical leadership, regulatory adherence, and team development expertise for high-growth organizations. Combines expertise in strategic planning with strong technical qualifications to establish operations responsive for long-range objectives for growth. Proven success in leading the design, implementation, and support of data, security, and voice solutions to meet customer, market, and business demands. A process-oriented manager with the unique ability to consistently create infrastructure and streamline operations, have resulted in significant cost savings, improved quality and increased efficiency. Expert presenter, negotiator, and businessperson able to forge solid relationships with management, staff, customers and vendors, and build consensus across multiple organizational levels.
Gramm-Leach Bliley & Sarbanes-Oxley Privacy Issues / Disaster Recovery & Network Security / Auditing and Business Process Analysis / Cost Analysis & Feasibility Studies / Best Practices & Change Management. I attended numerous IBM project and program management training courses. Additionally, I attended PMI Project Management Institute's review course in preparation for the PMP certification examination. Upon completion of review course, I will take the PMP Certification Examination.
PROFESSIONAL EXPERIENCE

California Bank and Trust 2000 - 2005
Telecommunications Manager / Vice President
Provide leadership and framework to actively identify technology and operational needs and respond to critical issues. Plan and direct multiple simultaneous projects and develop new processes to appropriately support environment. Collaborate extensively with parent company to analyze and implement enterprise-wide solutions to increase security and ensure compliancy.
Functional areas of accountability span project management, IT strategy and execution, quality improvement, vendor relations, and customer service / relationship management. Collaborate extensively with executive management to prepare cost analysis and feasibility studies for telecommunication projects. Design and deliver executive summaries covering financial and operational aspects of the bank's local and enterprise network. Interface extensively with Voice Manager and Network Operations Center (NOC) personnel to ensure network operations and security 24/7. Facilitate and coordinate internal and external audits. Establish and enhance relationships with vendors and partners.

Key Achievements and Projects:
* Facilitated development, documentation, and implementation of Graham-Leach Bliley and Sarbarnes-Oxley programs within the bank.
* Managed successful transfer of data communication network monitoring from 3rd party vendor (Mountain States) to Zion's Bancorporation Network Operations Center (NOC).
* Coordinated network monitoring and management procedures, increasing network reliability from 80% to 99.5%.
* Participated in developing, implementing and testing of bank's Information Technology Disaster Recovery program. Program includes bank developed applications, off-the-shelf (purchased) applications, 3rd Part Applications, data network (T1s and Frame Relay), and voice networking.
* Reduced voice and data communications cost by $1.5 million.
* Member of management team overseeing the $190 million acquisition of El Dorado Bank in 2000. Eldorado operated two bank subsidiaries - Eldorado Bank (16 full service branching-offices) and Antelope Valley Bank (8 full service banking-offices). Integrating administrative and networking support for 300 employees and 36,000 customers.
* Developed network feasibility study and strategic network plan migrating California Bank & Trust's Frame Relay Network from Verizon to AT&T's Frame Relay Network.
* Developed training matrix to identify completed and recommended training courses for Desktop and Server Technicians.

IBM 1998 - 2000
Year 2000 Consultant / Lead Project Manager
Provided leadership for Y2K Readiness Review and testing projects for clients throughout the California. Collaborated extensively with clients to define project scope, timelines, and budgets. Planned, monitored and managed multiple, simultaneous projects. Led teams of up to 6 through 2 Project Managers through the Inventory and Analysis, Detail Design and Analysis, and Implementing/Testing phases of hardware and software Y2K readiness projects. Documented and delivered status reports to team members, management, and clients. Managed issue resolution and change management initiatives.

Key Achievements and Projects:
* Managed Y2K reviews and testing procedures for EPICOR's ERP software products.
* Effectively completed Y2K Contingency Planning program for Department of Information Technology, State of California.
* Directed 2 Y2K Readiness Review engagements for Long Drug Stores and Golden State Vintners.
* Project managed Infrastructure Assessment engagements for numerous clients. Led team in analyzing and comparing network components to known vendor compliance lists, and identify non-ready SNMP devices.

Bank of America 1997 - 1998
Project Manager / Business Consultant
Selected to lead team of 7 Technicians to optimally administer, optimize, and support network infrastructure to appropriately support users throughout the Bank of America Mortgage Group (BAMG). Accountable for overall success of projects, from initial needs assessments through implementation and problem resolution. Defined project scope, budgets, and resources.

Key Achievements and Projects:
* Recognized for consistently delivering projects on-time and within budget, valued up to $750K.
* Credited with spearheading the implementation of more than 25 data projects for Bank of America Mortgage nationwide.
* Led the network engineering, project management, and testing of new bank mortgage locations.

Pacific Bell 1982 - 1996
Built impressive record of achievements and advancements through a series of increasingly responsible positions for this leading telecommunications company. Promoted based on consistent contributions to technical advancements, team leadership, project management and customer satisfaction.

Project Manager / Applications Project Manager
Senior Systems Analyst / Data Communications Analyst
Originally recruited as a Data Communications Analyst and promoted to Senior Systems Analyst to provide optimal support to employees on all data communication issues. Given additional responsible to manage and administer front-end processors in Southern California, including Terminal Handling Processors (multiple line data switching) and COMTEN (NCR) front end-processors.
Selected as Applications Project Manager to manage application, systems and network changes associated with Pacific Bell's core business data communications network.
Advanced to Project Manager to coordinate and manage data infrastructure projects throughout Pacific Bell. Planned, tracked and monitored all aspects of projects, from initial project definition through design, cost, equipment ordering, and network and equipment installation. Coordinated with Real Estate Management and Contractors.

Key Achievements and Projects:
* Selected as project manager to direct the acquisition, design, and deployment of the television network throughout 600 central offices, 3 data centers, and numerous key locations within the company.
* As Applications Project Manager, designed and implemented a low-speed communications network between a host application and D5 switches within the central offices.
* Chosen as member of Planning Committee to identify network requirements to design and deploy a LAN/WAN voice and data communications network support future growth.
* As Project Manager, led the successful upgrade of more than 2,500 microcomputers throughout Southern California, to allow for the rebooting of microcomputer locally rather than from a remote server or host processor. Trained installation crews and system operators on new systems.
* As Project Manager, led the decentralization of host communication networks with Pacific Bell. Directed the installation of 30 Tandem processors to support 5,000 communication terminals.
* As a Data Communications Analyst, was credited with administering and optimizing front-end processors to ensure 98% data communications reliability to more than 15,000 users.
EDUCATION AND CREDENTIALS
Master of Business Administration
National University, San Diego, CA (1991)

Bachelor of Science - Major in Business Management
Chapman University, Orange, CA
Technical Proficiencies
Platforms: MS Windows 9X/XP
Tools: MS Office Suite (Word, Excel, PowerPoint, Visio), MS Publisher, MS Project and Program Management
Hardware & Connectivity: Cisco Routers & Switches, Frame Relay

Certifications
See above


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