Resume of Data Center Analyst

Title
Data Center Analyst

Primary Skills
Broad expertise in desktop support, network administration, end-user training, system maintenance, diagnostics, repair

Location
US-WA-Seattle

Posted
May-12-07

PROFESSIONAL SUMMARY
Accomplished, results-driven Data Center Analyst with 15+
years experience, currently in a high-availability Microsoft
production environment with 6,000+ servers. Broad expertise
in desktop support, network administration, end-user
training, system maintenance, diagnostics and component
repair. Proven ability to manage the workflow of
technicians and lead teams of internal and external
resources on computer installation and migration projects.
* Proactive problem solver, applying experience and sound
judgment to anticipate problems and implement appropriate
solutions.
* Assume complete ownership of all projects/assignments,
with a strong commitment to quality and customer
satisfaction.
* Consistently deliver IT deployment projects on-time, on-
budget and with minimal disruption to critical business
processes.

TECHNICAL SKILLS
PLATFORMS: Windows Vista/2003/XP/2000/NT4, Novell Netware
HARDWARE: Compaq, HP, Cisco, F5, Dell
SOFTWARE: MS Office Suite, Altiris Deployment Solution,
Etrust, WinInternals

PROFESSIONAL CERTIFICATIONS
MCSA - Microsoft Certified Systems Administrator:
Messaging
MCP - Microsoft Certified Professional
A+ - Certified Service Professional

PROFESSIONAL EXPERIENCE
VMC CONSULTING CORPORATION, Bothell, WA; 07/2005 - Present
SYSTEMS ANALYST; 1 year 10 months
Manage data center operations spanning 6000+ servers and the
delivery of high- availability systems in a complex
Microsoft production environment. Supervise ticket queue
and distribute workload among a team of technicians
according to severity level. Direct site operations
personnel in aggressively troubleshooting hardware/software
and maintaining consistent uptime. Plan and coordinate new
deployments, including space, power and network resources.
Oversee assets, inventory and compliance.
* Install operating systems manually and from network
installation programs.
* Maintain all hardware/software per MSN Engineering
Standard.
* Deploy and troubleshoot Compaq/HP and Dell hardware,
including firmware.
KEY ACCOMPLISHMENTS:
* Primary technician accountable for migration of F5
equipment during a short work window, resulting in little to
no downtime for the customer.
* Played a major role in the development, implementation
and refinement of site operations policies and procedures,
ensuring top-quality support to all Microsoft customers.
* Led the seamless installation of Windows 2000 Advanced
Server and Windows 2003 in a large data center with 6,000+
servers.
* Instrumental in establishing data center standards for
cabling and escalation.
* Effectively trained and mentored site operations staff,
broadening their technical skills and facilitating
professional development.
* Applied in-depth working knowledge of MSN network front-
end, back-end and Microsoft Corporation Network to provision
switch ports. Assigned DIP & VIP addresses for VLANs within
data center for networking environments.
Environment: Windows 2003, Altiris Deployment Solution

NEXXPOST LLC, Seattle, WA ; 2003 - 07/2005
NETWORK ADMINISTRATOR/SERVICE TECHNICIAN; 2 years
Efficiently installed, configured and administered a 30-user
Windows 2000 network. Troubleshot and resolved a wide
variety of hardware/software issues, maintained PCs and
peripheral equipment, and installed operating systems and
applications.
KEY ACCOMPLISHMENTS:
* Built, maintained and repaired computer systems to
improve speed, reliability and efficiency of operation.
* Successfully educated end-users by conducting training
demonstrations.
* Commended for delivering high-quality and prompt
customer service and adopting a cooperative attitude and a
positive approach to every task.
Environment: Windows 2000

INTERNATIONAL PAPERFLOW CONSULTANTS, INC., Seattle, WA; 2002
- 2003
SERVICE TECHNICIAN; 1 year
Hired to install, train and support employees on new postal
metering and mail handling equipment, including mail
machines (digital and mechanical), folders, inserters,
bursters, scales and numerous PC-based shipping and tracking
applications. Concurrently administered a 20-user Windows
2000/NT4 network.
KEY ACCOMPLISHMENTS:
* Smoothly migrated users from Windows NT 4 to Windows
2000 Server.
* Proactively monitored trouble tickets, reducing
response time from 2 days to 2 hours.
* Identified frequent support problems and teamed with
training coordinator to design and offer training sessions
to better educate users.
Environment: Windows 2000/NT4

CTS NORTHWEST, INC., Tracy, CA & Federal Way, WA; 1999 -
2001
PROJECT MANAGER/COMMUNICATIONS CONTRACTOR; 2 years
As a Certified Datacomm Installer, led a team of internal
employees and external contractors on complex projects,
including routing underground and surface mounted conduits,
terminating CAT5 and fiber optic cables, mounting
distribution cabinets and certifying installations. Oversaw
all in-house computer systems.
KEY ACCOMPLISHMENTS:
* Successfully managed multiple, concurrent projects to
on-time completions.
* Created and edited documentation for installation and
operations manuals.

VORTECH COMPUTER SALES & SERVICE, Tracy, CA; 1992 - 1999
OWNER; 7 years
Founded and operated a successful firm delivering computer
equipment, complete network management and hardware/software
support to a diverse clientele.
KEY ACCOMPLISHMENTS:
* Grew a home-based business into a profitable retail
establishment with 4 full-time employees.
* Installed and supported Novell Netware, Windows NT and
Citrix networks.
* Smoothly integrated a wide variety of client
applications and environments.
Environment: Windows NT, Novell Netware, Citrix

MILITARY EXPERIENCE
From 1978 - 1992, United States Navy, Electronics
Technician; First Class Petty Officer

EDUCATION
University of Maryland
A.A., Liberal Arts, 1989

Certifications
See above


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