Computer Technician Resume

Title
Computer Technician

Primary Skills
MCE Certified, A+ Desktop/LAN Support Certified Technician.

Location
US-CA-Los angeles

Posted
Feb-03-10



To obtain a responsible, challenging position with a progressive, growth-oriented organization, whereby my in-depth computer skills, knowledge and experiences can be utilized.
MCE Certified, A+ Desktop/LAN Support Certified Technician. I have 10 years experiences in computers/printers builder/troubleshooting. I have Technical proficiency in numerous platforms, such as network protocols and administration tools. I am a self-starter who can function in a group context and has effective communications in English and the Spanish languages.

CORE SKILLS Certifications:
Secret Clearance
Dell Laptop Certified
HP Laser Jet & MFP Printer Certified
Dell Desktop Certified
MCE Certified
IBM Laptop Certified
A+ Certified Technician
IBM Desktop Certified
Hubbell Premise Wiring

TECHNICAL PROFICIENCIES:
DOS
Novell
Windows 7/XP/Vista/200/98/95
Windows Professional/Advanced Sever
Basics in Electronics
PC Assembly/Maintenance
Microsoft Office 1997-2007
Word, Excel, PowerPoint, Access
Microsoft Outlook 1997-2007
System Power/Meter Usage
Computer Architecture
Software Installation
Microprocessors
Cabling/Network Installation
Power Supplies/Memory Upgrades
Troubleshooting Techniques
Drives (Floppy, Hard, CD)
System Configuration
Networking/Proxy setting
Desktops & Laptops (Dell, HP, IBM, Compaq, Mac)
Printers (MFP, LaserJet, B&W & Color)

PROFESSIONAL EXPERIENCE:
2008 - 2010 JP Morgan Private Banking - Century City, CA
I was the on site computer technician and printer support for this location (2 floors-190 Clients) and 4 other JP Morgan Locations
I image all laptops & desktops for new clients and also existing clients that needed it.
I trouble shoot any problem that the client may be having with his or her PC or printer.
I configure any application that is needed by the client.
I mapped the client to nearest printer and also to the network.
I had to hold on to PC until I receive a legal release, then I would remove the PC from the inventory and do a disk wipe.
Make sure all PC are in the data base and accounted for.
Repair any problem with the printers and also order the parts from the vendor, so I can install them.
Check all printer on a daily basis, and if needed, and toner to the printers.
I did all the moves from one cube to other. Disconnected all the PC equipment then reconnects at the client new location.

2007 - 2008 Los Angeles Air force Space and Missile Systems - El Segundo, CA
I worked the help desk for the whole third floor.
Answer the phone within four rings.
Standard & advances help desk support.
Printer support (Replacing toner, clearing paper jams, cleaning the internal parts)
Image all the laptops for deployment.
Test all the laptops for consistency before they were issue to the users.
Back up all the data for the user on the server, and then transfer it back on their new PC.
Map users to the printer that is nearest to them.

2005 - 2006 ACS/Disney - Burbank/ Glendale, CA
Technical Coordinator of all type of PC Equipment
Check daily tickets from Microsoft outlook
Help desk for all of Disney & Eyewitness News users.
Desktop/Laptop Imaging, rollout of 330 HP/Compaq DC 5000 mini-towers and Dell Latitude D610 notebook computers for company-wide hardware replacement project in a Novell networking environment.
Installation and network configuration of HP LaserJet and Desk Jet printers.
Desk side end-user supports (Windows 2000 Professional, MS Office, Visio, Project, and Ghost); standardized rollout or hardware migration. Troubleshooting /support of wired and wireless-G connectivity. At the end of the day, I made daily spreadsheet from Excel.

2004 - 2005 Los Angeles Department of Recreation & Parks - Los Angeles, CA
Computer Administrator/ PC Repair
Server Administration (Windows 2000 Advanced Server/SQL on Dell Servers, single-node domain)
Desktop Support (Windows XP Professional); standardized rollout of XP Professional On all types of desktops. Troubleshooting/support of wired and wireless networks was responsible for the roll out and deployment of many different types of PC's (IBM, H.P., SONY, MAC) for every park in the County of Los Angeles.
This included over 200 different sites with 3-8 PC's per park (up to 1600 Pc's).
I also implemented MS Office, Windows XP, and Norton Anti Virus as a part of the deployment.

2001 - 2003 Hewlett Packard - Long Beach, CA
Computer Technician Repair / Support
Server administration/support of 50+ users (Windows 2000 and Exchange Servers, Active Directory) on Dell, HP servers; configuring and updating DHCP ranges, DNS registrations
Desktop and laptop configuration/support (Windows 2000 Pro/XP Pro); system building
(Installation of motherboard, CPU, memory, fixed and removable hard drives, fixed and removable optical disk drives), I did installation of operating systems, application software (MS Office 2000/Office XP, Norton Anti-Virus, SiSoft Sandra, Adobe Acrobat, Adobe Photoshop, etc.); installation of primary and secondary monitors, keyboards, mice, UPS devices, scanners.
Installation, configuration of peripheral devices (internal/external modems and network interface cards, internal/external CD/DVD devices)
Installation, configuration of local, and network - supported printers and print servers, CD/DVD servers
Network support (wiring, configuration, administration, performance tuning); active support of TCP/IP protocol suite communications in a LAN/WAN environment; installation of hubs, switches, and routers; monitor and resolve network performance issues.
Set-up/management of Group Policies/Group and User Accounts (Active Directory)
Setup and administration of Internet connectivity for network and users
Migrations from Windows 9x/ME and NT to Windows 2000 Pro and XP
User support (desk side and remote) and instruction in Microsoft Windows 2000/XP, MS Office, and other applications

2000 - 2001 Linksys - Torrance, CA
Lead Help Desk Technician
I answers multiply calls from a very busy phone line
I help the end user to set up their network card and make sure that it is fully
Operational before I left them.
If their card was not functioning, I would to a series of tests, like pinging there
Network card to make sure that the card would be receiving an IP address. Making
Sure that the back of there network card had the green light on.
I would also help them install any drivers that they may need. If I did not have the
Drivers, then I would find them on the Internet.

Educational Background:

08/2004 - 02/2005 IBM PC Institute - Los Angeles, CA
Desktop Systems & Warranty Services
12/1999 - 07/2000 Computer Education Institute - Carson, CA
Computer Systems' Repair
02/1983 - 12/1985 West Los Angeles College - Los Angeles, CA
AA - Property Investments

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Los angeles, CA | Resumes in California

View other Computer Technician resumes, System / Network Administrator resumes