RESUME DETAILS

PROFILE
* Offer approximately 14 years' progressive experience in the health care industry and information technology field, including extensive experience in facilitating business practices and incorporating procedures and policy to define network and system solutions
* Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability
* Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction
* Comprehensive background in resolving database corruption, developing system changes, performing system engineering for client and server configuration and performing application testing
* Dynamic communication, organization, multitasking and problem-solving abilities
* Excel at interacting with broad populations including senior management, staff and clients
* Exceptional technical expertise in Network Engineering, Cisco LAN & WAN network infrastructure with analysis/troubleshooting including Windows System Administration
* Secret Security Clearance
* 24-hour availability for scheduled and emergency situations

KEY ACHIEVEMENTS
* Created Network documentation and Standard Operating Procedures that were reviewed and validated as part of DoD Information Assurance Certification & Accreditation Process (DIACAP) and ultimately received Authority to Operate (ATO) approval for the Navy Medicine Client
* Successfully developed a dynamic website as an alternate means to distribute current information track and trend data quality issues within the MEPRS Community
* Identified system changes to increase productivity though software changes and system maintenance

PROFESSIONAL EXPERIENCE
2003-Present
Dynamics Research Corporation - Vienna, VA.
Staff Network Engineer (2007-Present)
* Promoted to contribute exceptional technical skills in providing Standalone Network Engineering support, ensuring network device compliance with DOD Policies and ports, protocols, and services category assignment list requirements.
* Spearhead diverse activities ranging from maintenance, installation and configuration to workflow planning, policies/procedures development and technology-driven solutions implementation.
* Accountable for maintaining various firewalls, routers and switches; perform policy and account updates, VPN configuration updates, account maintenance, zone screening and firmware updates.
System Administrator III (2003-2007)
* Provided Tier 2 and Tier 3 support to the Navy Medical Information Management Center relating to Expense Assignment System (EAS).
* Proficiently developed and executed customer site assistance strategies supporting enterprise-wide operations including data analysis, training and data recovery.
* Proactively liaised with management, clients, vendors and sustainment contractor services.
* Conducted comprehensive review and analyses of business practices to develop system changes.

2000-2003
Impact Innovations Group - Columbia, MD
Senior Systems Analyst
* Effectively planned, coordinated and facilitated Tier 3 System Engineering, technical and functional support activities to optimize productivity, efficiency and quality.
* Ensured members were properly educated on all menu items and functions associated with MML Module and source system files that generated by MML and sent to other applications.
* Successfully performed validations & table maintenance to identify erroneous data at customer sites.

2000
Avalon Veterinary Hospital - Pittsburgh, PA
Clinic Manager
* Steered payroll, accounting, bookkeeping, correspondence, ordering supplies and daily operations.
* Efficiently planned and coordinated workflow, defined staff scheduling and tracked inventory

1993-2000
US Navy
Hospital Corpman

EDUCATION
* Masters of Science in Information Systems, with a concentration in Network Management - Strayer University, Currently Enrolled
* Bachelors of Science in Information Systems Management & Associate of Art in Management Studies - University of Maryland (University College), 1995-2000

CERTIFICATIONS
* Implementing and Planning a Windows 2003 Active Directory Infrastructure, 2006
* Help Desk International, Customer Support Specialist, 2003
* Microsoft Certified Professional Windows 2000 Client & Server, 2001
* Cisco Certified Network Associate, 2001

Certifications
See above

CONTACT DETAILS

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