Computer Technician Resume

Title
Computer Technician

Primary Skills
Network Design, Computer setup, Network Security, Help desk Support, Field Technician, Switch Router Manager,

Location
US-CA-Newberry Springs (will consider relocating)

Posted
Feb-15-09


SUMMARY OF QUALIFICATIONS

Computer network/helpdesk support technician with years of precise technical knowledge and skill with computer systems, network systems, telecommunications interoperation along with possessing the interpersonal skills to deal effectively with staff, peers, and the management of users.

PROFESSIONAL EXPERIENCE


07/02/08 to Present
Student
Currently a student under the University of Phoenix earning a bachelor's in computer science and network security. Also I am under self-study along with the online Cisco Press self-study kit in order to earn a Cisco Certified Network Associate (CCNA) certificate.


06/02/06 to 07/02/08 Southern Wine and Spirits - Rohnert Park, CA
IT Network Computer Help Desk

Maintain and support thirty laptops and ten desktop computer systems. Regular maintenance checks of all system hardware, peripherals, and software. I have earned the title of best help desk technician for the support and knowledge brought to the employee's at Southern Wine and Spirits.


06/02/05 to 06/01/06 Siskiyou Home Tech, Dunsmuir, CA
IT Network Computer Support Technician

Repaired, upgraded and configured customer computer and/or AV systems.
Installed and configured web-based database to record customer information and prevent ongoing issues. I handle all computer-related matters including decisions about hardware, software, installation, maintenance and repairs. One of my clients had said that I made his system work so well it was like an original Stradivarius violin.



6/1/04 to 6/1/05 Nerds on Call, Redding, CA
Head Technician Computer Support Technician

Troubleshot desktop and laptop computers including all possible hardware upgrades and removed any virus, spy-ware, or mal-ware related software. Provided helpdesk function for field technicians and customers' with computer related problems. Performed field work to troubleshoot high speed data related situations at customers' premises. Generated special projects to install and maintain internal computer networking systems. Managed and administered users on LAN system. Trained contractors on installation and troubleshooting of hardware and software products.


5/20/04 to 5/26/04, SBC.com, San Luis Obispo, CA
Communication/Frame Technician

Contracted for SBC to support seven central offices in telecommunications installation, maintenance and repair. Other duties included the maintenance of hardware of the major telecom switches, voice mail, programming, equipment design, cabling, distribution frames, subsystems, and interconnects within the system and outside telecommunications services. Responsible for testing circuits, fault resolution, internal cables, raisers and cross-connects of the telecommunications system. Lay off due to union workers resolving their contract.


5/10/03 to 5/19/04, 12Dollars.NET/A1webserver.com, Redding, CA
Senior Operation's Manager / Computer Support Technician

Managed help desk system by answering calls and resolving computer software, hardware and dial-up issues. Automation of web services, authentication and billing software for company use. Repaired, installed and configured hardware and software for all the computers. I setup new web server with Plesk software that contained over two-hundred and fifty web hosting clients. I monitored the company's website server with MRTG including the network backbone for traffic reports and statistics. Automated 56k dial-up and web-hosting service orders with free open source software.


8/1/02 to12/7/03, Phango.com, Redding, CA
Customer Service Representative/ Computer Support Technician

Provided and maintained remote help desk services for over two-thousand users. Implemented excellent customer service and troubleshooting skills over the phone and through e-mail. Assisted management with billing disputes and posted payments to online billing software. Provided tier III level technical support for the company after change in ownership.




5/20/01 to 8/31/02, Millennium Network Communication, Redding, CA
Network Administrator/ Computer Support Technician

Installed, configured and managed helpdesk system for over two thousand users, which reduced average downtime for each user to less than fifteen minutes. Improved standard operating procedures with documenting several helpdesk “don't ever do” procedures, and became the IT department's standard policy. Maintained the company's network of telephone equipment, modems, routers, switched digital network for the company. Installed, configured and implemented Windows NT, Linux, and Windows server platforms services that provided secure authentication for dial-up, e-mail, DNS, Microsoft SQL 2000 databases. Installed (including spanned copper wire), configured, and monitored a WAN consisting of four frame relay connections for a Charter School. Design and implementation of Cisco IOS to configure routers, switches, Cisco PIX firewall, PRI and ISDN equipment interface's used on the network.


9/1/99 to 1/10/01, Shasta College, Redding, CA
Student - Network Technician / Help Desk Support

Install and configured computer every semester at the college campus allowing students and faculty with uninterrupted high available computer services. Answered help desk support requests in a timely fashion even during high traffic periods. Assisted the staff in aiding in there software and hardware problems, including solutions needed such as VLAN switch assignments, printer share setups, file shares, image archival, ghosting, Microsoft AD, Microsoft security policy implementation, plus essential troubleshooting techniques for LAN's.. Regularly perform hardware and software maintenance on all campus systems. Duties included loading the OS, installing software, replacing defective hardware, and troubleshooting common network issues around the Shasta College campus.


1/15/98 -- 9/1/99, Shasta College, Redding, CA
Student Computer Tutor

Answered all question's concerning computer users and computer course help. Had all students sign in to the accounting system.


EDUCATION

2009 University of Phoenix -- Ontario, CA
2000 Computer Repair Certificate - Shasta College, CA
1997 Diploma -- Foothill High School, CA


SKILLS AND KNOWLEDGE
Understanding business concepts and implementation
Written and verbal communication
Customer service oriented
Problem-solving
Organizational
Solid networking
Outstanding at correctly identifying and resolving all technical issue's quickly and consistently
Microsoft Advanced Server 2008 -- VPN, Exchange, Web, File Sharing.
Microsoft Server 2005
Microsoft SBS
TCP/IP
Interconnecting Cisco Network Devices
A+ Certification course
Microsoft FrontPage
Microsoft Office Suite
Microsoft Project
Microsoft Publisher
Knowledgeable in Unix/Linux Windows 3.11, Windows 95/98/Me/NT/2000/XP/Vista operating systems
Norton Utilities and other various troubleshooting programs

Certifications
See above


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