Resume of Business Analyst

Title
Business Analyst

Primary Skills
Business Analysis, Process Modeling, UI Design and Implementation, Requirement gathering, web application design

Location
US-NJ-Metuchen

Posted
Jan-04-08

SUMMARY
Over 5 years of experience in the industry with a focus on Business Analysis, Process Modeling, UI Design and Implementation, Requirement gathering, Internet application design, User Centered Analysis, and development. Capable and motivated professional proficient in the development of requirement and functional specifications as well as business process documentation. With a penchant for detail, and ability to deliver work on time. Strong ability to analyze all options to mitigate risk and provide the best solution for the business. Proficient at establishing business relationships, working effectively with individuals and groups. - EXPERTISE- Domestic Projects Management and International Projects coordination experience, managed multiple projects and technical resources- Organized JAD (Joint Application Development) sessions- Proficient in all aspects of the Software development life cycle (SDLC)- Managed client requirements and delivered optimal solutions with the constraint of time/cost exceeding customer expectations- Strong customer focus with emphasis on delivering quality solutions- Successfully able to proactively address team issues and implement resolutions as needed- Research, analyze and identify sources and trends of technical and business problems to prevent future occurrences and communicate issues to management- Working collaboratively with top management and senior team members to discuss project strategies and deliverables- Software Development Life Cycle experience including Requirements Analysis/Design and Development as per the Rational Unified Process (RUP)- Strong Management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments- Define Business Process; identify the risk, methods, baseline acceptance criteria, and deliverables- Interacting with stakeholders, technicians, interface partners for gathering and analyzing requirements, rating them and assigning priorities to each of them- Strong knowledge of elicitation techniques like interviewing, questionnaires, brainstorming, focus groups and prototyping- Ability to translate business requirement into technical requirements- Exceptional ability to maintain and build client relationships, frequent travel meeting one on one with clients, able to comfortably converse with all facets in the clients organization- Develop business expertise with less experienced team members through knowledge sharing.- Dataflow analysis using use cases, dataflow diagrams and activity diagrams- Proficient at creating detailed Use-Case Models, Data Flow Diagrams, Use Cases, and Sequence Diagrams

SUMMARY
TECHNICAL SKILLS- Business Modeling Tools:- Rational Req Pro, MS Project, MS Visio - Reporting Tool:- ChartFX, Crystal Reports, Excel- Language :- Java, J2EE, C, C++- RDBMS :- Oracle8i/9i, MS SQL server- Operating Systems:- Windows 9x/NT 4.0/2000/2003- Utilities :- MS Office, Adobe Acrobat

EMPLOYMENT
Business Analyst - 2007 to Present
AT & T, NJ
The project was to promote the users to use online system for their cellular/landlines which enables user to view online statements, Pay Bills online and credit transfers.- Responsibilities:- Organized joint application development (JAD) sessions for requirement gathering, with the stakeholders, dealers and super dealers, senior management and end users.- Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers.- Analyzed business requirement documents and developed use cases, use case diagrams and activity diagrams- Conducted training sessions for the end users and documented various training manuals- Worked efficiently with both internal and external business owners and technical subject matter experts to translate customer needs into requirements documents- Scheduled meetings with developers, SA's (System Analyst) and testers to collaborate resource allocation and project completion.- Stored and modified requirements in MSWord
Analyst) and testers to collaborate resource allocation and project completion.- Stored and modified requirements in MSWord

Business Analyst - 2006 to 2007
American Equity, Mortgage, OH
American Mortgage Specialists has been offering online mortgage loans serving the customers with the best interest rates and related financial services. It serves local, personal service, real estate lending, checking and savings, loans, home buying and insurance. It offers business services such as business deposit accounts, business loans, cash management, and business insurance and risk management. The Company's entire loan process, customer interaction, application process is converted into e-Business model.- ROLE:- Conducted sessions for understanding business expectations from various SMEs.- Developed a detail BRD Business Requirement Document)- Created functional requirement specifications (FRS) for Loan Management, Appraisal and Pricing modules- Participated in joint application development (JAD) sessions for requirement gathering, with the business users, senior management and end users- Analyzed business requirement documents and developed use cases, use case diagrams, activity diagrams, state chart diagrams- Transformed underwriting guidelines into pricing rules- Worked with the Quality Assurance Team to test different releases and to develop test plans and test cases and also worked with UAT team to validate the developed application meets the business requirements- Conducted training sessions for the end users and documented various training manuals- Environment: Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office-PowerPoint and Excel

Business Analyst - 2005 to 2006
Compass Bank, AL
The project was to promote the users to use Online Banking system for all their banking needs. New features for Pay Bills, Balance Transfers, Account Details and Account Summary were added to make the user experience intuitive and transparent- Conduct interviews/group discussions with Subject Matter Experts for detailed domain knowledge- Work with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives- Develop conceptual models, wire frames, prototypes, and detailed UI design specifications for web-based applications based on the requirements- Verify functional aspect as per the Business Process and validated the UI- Participate in collaborate user design sessions- Document specific workflows and functional requirements- Participate in Manual testing GUI and Business Functionality- Analyze Business requirement, Use Cases and System specifications to write test plan for GUI, functional, Security, Recovery and Performance- Use detailed knowledge of application features and functions, assess scope and impact of business needs throughout analysis and completion of all enhancement specifications- Act as a resource in understanding how IS systems carried out business functions and assist in ensuring timely and effective implementation- Manage timelines for project delivery and resources to successful completion- Write instructional copy, help copy and error messaging- Host user training and held interactive feedback sessions to resolve problems- Support the Marketing team by providing visual design support in the creation of images, demos and presentations- Conceptualize long-term needs of the application, and manage related projects- Meet with supervisors on specifics of projects, new technologies, and deadlines

Jr. Business /System Analyst - 2005 to 2005
HDFC Bank, Chennai India
The application was designed to provide greater efficiency to all aspects of customer services workflow of the company. Customer services being Billing, Payments, reporting complaints, and financial analysis- Responsibilities:- Served as front line interface to various business groups including Securities, Mortgage loans, Retail Banking, Trading, and other Financial Services.- Captured and tracked Business and Functional requirements, developed Use Cases, Process Flows using Rational Requisite Pro and documented Systems Specifications - Performed the User Acceptance Test (UAT) and suggested recommendations for the applications run in the call center of the Bank - Carried out customer analysis, trend analysis, opportunity identification, and sales forecasting utilizing CRM tools for higher profitability and better customer retention- Conducted presentations and training programs to various banks' branches- Environment: Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office, Windows 2000
and Functional requirements, developed Use Cases, Process Flows using Rational Requisite Pro and documented Systems Specifications - Performed the User Acceptance Test (UAT) and suggested recommendations for the applications run in the call center of the Bank - Carried out customer analysis, trend analysis, opportunity identification, and sales forecasting utilizing CRM tools for higher profitability and better customer retention- Conducted presentations and training programs to various banks' branches- Environment: Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office, Windows 2000

Certifications
See above


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