Analyst/Project Coordinator Resume

Title
Analyst/Project Coordinator

Primary Skills
Windows OS, Desktop Applications, Servers, workstations, MS Office Suite, Active Directory, Microsoft Exchange, MOSS

Location
US-TX-Houston (will consider relocating)

Posted
Nov-13-09

SUMMARY OF QUALIFICATIONS

Exceptional results-oriented professional with proven global consulting organizational skills with ability to interact professionally with a diverse group, executives, managers, and subject matter experts in a Project Coordinator Business Analyst role. Strong analytical, planning and process improvement skills, combined with the ability to coordinate these efforts in order to achieve high success levels to understand how to interpret customer business needs and translate them into application and operational requirements. Advance skills in Microsoft Office Suite (Word, Excel, Access, Outlook, Power Point, and Project) Knowledge of Sarbanes Oxley documentation of policies, standards, and procedures in accordance with IT Service Management and Service-Level Agreements (SLA) Coordinate successful development of several projects simultaneously.

TECHNICAL AND COMPUTER-RELATED SKILLS

Certifications:
COMPTIA Security+
Multiple Operating Systems
Windows 2000/XP/Vista, Mainframe (UNIX), AS400, CITRIX, Client/Server, Desktop Applications, Servers and workstations
Internet
Windows Desktop management in a network environment including Backup and recovery, Internet/Web technologies, Email
Productivity Software
Microsoft Office Suite, Remedy (Change Request), Remote Access services, Active Directory, NETIQ Directory, Microsoft Exchange, Track It, HEAT, TechExcel (Change Request, Incident Request), ERP Software SAP Reporting, MS Office SharePoint Server 2007, Business Objects, Data Warehouse, TMS, Blackberry Administration Services, Blackberry Enterprise Server
Business Process
Service Support, Quality Control, Change Management, Project Management, Configuration Management


PROFESSIONAL EXPERIENCE
Technisource /Complete Production Services, Houston, TX 7/2008 --
System Applications Support
• Provide network and systems support management to small business customers.
• Provide companies with expertise in Business and Technology processes through consulting and IT Security of system applications.
• IT Change Management, Quality Control and Project Management. Identifies change management conflicts and is instrumental in resolving conflicts.
• Maintain the intranet Windows Share Point site
• Analyze group processes for areas of improvements through automation and documentation.
• Responsible for training system support consultants and creating training documentation.
• Manage, lead, and prioritize multiple tasks and customer requests effectively with limited guidance and supervision.
• Plan details of own work assignments by exercising judgment with limited direction, time and resources available. Routinely communicates with other department specialists and users.
• Verifies key activities in migration process from development environment to enterprise production.
• Respond and diagnose end user issues related to computer hardware and software.
• Provide consulting for clients for telecommunication networking, computer, phone equipment and support.
• Duties include PC hardware/software maintenance, setup, upgrade, configuration, troubleshooting, repair, cleaning, moving, network troubleshooting, auditing, and project management
• Password moves, add, changes via Active Directory and other related software.
• Coordinated, setup, and assisted in the configuration of end-user PC desktop hardware, software and peripherals to include Blackberry User Accounts (Blackberry Enterprise Server and Blackberry Administration Services), Microsoft Exchange email accounts.

APEX Systems/SYSCO Corporation, Houston, TX 5/2007 -- 1/2008
System Administrator
• Fulfilled project management role and created extensive documentation, training manuals, proposals and presentations. Provide network and systems support management to small business customers.
• Enterprise SMS software deployments for single users
• Develop operational training and support documentation, gather and organize information on problems or procedures. Analyze data gathered and develop solutions or alternative methods of proceeding.
• Assist in consolidation of the IT Security group processes to meet SOX compliance. Provide expertise in Business and Technology processes through consulting and administer of IT Security system applications.
• Provide end user support, training, and communication for various software applications.
• Serve as point of liaison with Information Systems and company business units.
• Password move, add, and changes via Active Directory. Provide support to end users utilizing support service. Reporting and maintaining support information to service IS. Provide input for training needs, assist in the coordination and training of end users.
• Provide input in the coordination and resolution of technical issues with Information Systems including the application of upgrades, re-indexing database, systems administration, and application integration.

ERGOS Technology/Express Jet, Houston, TX 1/2007 -- 5/2007
IT Support
• Duties include PC hardware/software maintenance, setup, upgrade, configuration, troubleshooting, repair, cleaning, moving, network troubleshooting, auditing, and project management
• Operating systems included Windows 95, 98, 2000 and XP. Helpdesk software HEAT, Remedy, Amadeus, RESULTS, Lawson and Citrix.
• Password moves, add, changes via Active Directory and other airline related software.

Stewart Title Guaranty, Houston, TX 12/2005 -- 10/2006
Project Support
• Duties include PC hardware/software maintenance, setup, upgrade, configuration, troubleshooting, repair, cleaning, moving, network troubleshooting, auditing, and project management
• Operating systems included Windows 95, 98, 2000 and XP. Helpdesk software Magic, Remedy, Track It and PeopleSoft.
• Remote desktop control software NetMeeting, RDP, and Go to Assist. Telco 5E/DMS, 911 PSAP, ACD. RF scanner configuration, managing backup tapes and updating backup logs. Backup software Backup Exec used on Windows 2000 and 2003 servers. User account management via Active Directory Responsible for scheduling outside contractors to provide support for network installations.

University of Phoenix, Houston, TX 8/2004 -1/2005
Enrollment and Admissions Counselor
• Recruited students for graduate and undergraduate programs and advised them regarding admission and degree admission requirements
• Database management and maintenance (Galaxy) of more than 1100 students and track activity of each student







MCI World Com Telecommunications 6/2000--6/2003
Project Coordinator/Business Analyst
• Manage and support multi-million projects from requesting contacts through billing and maintenance. Ensure project milestones are met to ensure objectives were accomplished in accordance with outlined priorities.
• Metrics and Reporting, documenting support procedures and training materials.
• Work with project management, QA and use teams to ensure that business alignment to end-user training, quality testing, project communications, process change management expectations and needs are met within project budget and schedule
• Coordinate several change activities with multiple clients concurrently, to communicate requirements for migration to IT functional groups, evaluate the changes, and execute technical tasks required to apply the changes to different environments.
• Knowledge of automated reporting in Excel using macros
• Financial management of Global Accounts client base of 6-7 clients spending minimum million monthly
• Responsible for the pre-sales and post-sales support for the design and implementation of call center networks. Played significant role in achieving highest sales and Annual Maintenance Contracts by our team.
• Assist project managers with the creation and maintenance of project plans and tracking reports prepared weekly in the form of Excel spreadsheets, and presentations using Power Point to track forecasts for management
• Participation in network and system upgrade for Windows. Database administrator for the productivity software, while participating in operation and support of applications in a help-desk format
• Proactively communicating and collaborating with various business units to analyze information needs, functional and system requirements and deliver artifacts like system requirements document while processing diagrams and data flows.
• Administered call logging systems like Witness while maintaining strategic account growth and administration by requesting RFP, RFQ.
• Planned and coordinated network installation and upgrade of network for expansion of 1000 users. Maintain knowledge of contracts and participate in planning. Schedule planning, timelines, and dependencies
• Support products such as voice, data, wireless, and Internet using TBS
• Coordinate installation of service between customer, operations department, vendors, and provisioning groups, and order workflow modules
• troubleshoot and resolve Tier II and Tier III troubles
• Business and process analyst between system users, data provisioning team





EDUCATION

Keller Graduate School, Houston, TX Anticipated 03/2010
• Master of Science, Management/Information Systems Project Management

University of Phoenix, Houston, TX 06/2005
• Bachelor of Science, Business E-Commerce

Houston Community College, Houston, TX 05/2001
• Certificate Business Management

PROFESSIONAL DEVELOPMENT/TRAINING

• Freight Broker Training -- DOTAuthority.com Oct 2007
• Benchmark for Management - MCI April 2002
• Advanced Presentation Skills -- MCI May 2002
• Developing Leadership Skills -- MCI February 2000
• Project Management -- MCI October 2000
• What Matters Most: Franklin Time Management -- MCI October 2000
• Basic Principle of a Collaborative Workplace -- MCI October 1999
• Seven Habits of Highly Effective People -- MCI August 1999
• Mentor Certification -- MCI June 1998


JOB-RELATED HONORS, AWARDS, AND MEMBERSHIPS

Implemented processes and procedures within IT group SYSCO Corporation, 2007
Implementation and Development of the Quality Assurance Group May 1999
Achieved consistent membership in “Club MCI” which is awarded to the top 10% of corporate performers
Sugar Land Soccer Club Volunteer Assistant, March 2002
Various Sales, productivity, and quality awards, March 1997
Volunteer for Denver Urban League, August 1986

Certifications
CompTIA Security +


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