QA Analyst Resume

Title
QA Analyst

Primary Skills
11 years of US experience as a quality assurance tester; 9 years financial industry experience

Location
US-NY-Brooklyn

Posted
Oct-26-09

SUMMARY

• Eleven years of US experience as a quality assurance analyst.
• Nine years financial industry experience.
• Strong knowledge of automated and manual testing on software and web-based applications.
• Worked as quality assurance Engineer on several Financial/Equity/Trading/Stock/ Mutual Fund/Options/Fixed Income/ Bond/Market data/Insurance/mortgage/Investor Relation/US postal service/Wireless/Email management/ Credit card company projects under a variety of systems using automation-tools and manually.
• Automated the client and web based application using automated tools: Win Runner, HP Quick Test Professional, and QA Wizard.
• Articulate, with excellent analytical skills and a successful track record interfacing with Information Technology developers and the user community to develop test plans and test scripts.
• Perform all kinds of testing: Black box, White box, Gray box, Smoke, UAT, End to End, Integration, Functional, Stress, Regression, System testing, Data Driven, and Performance.
• Testing cross browser functionality (Mac and IBM PC) of browser as well such as Internet Explorer, Netscape, Safari and Fire fox
• Testing Seibel application for calling center.
• Used PVCS version manager for documentation.
• Track bugs and report defects using Rational Clear Quest, Web Tracker, Test Director and HP Quality Center.
• Use SQL query to extract data from MS SQL Server database, Oracle and TOAD.

SKILLS

Hardware IBM PC, IBM 3090.

Operating Systems UNIX, Windows NT, Windows 95/98/2000/XP, DOS 6.2

Software MS Office 2000, MS FrontPage 2000, WordPerfect 6.0/8.0, MS Web Publisher

Testing Tools Silk Test, Win Runner, Quick Test Professional, Test Director, Rational Clear Quest, HP Quality Center, QA Wizard, Web tracker and PVCS

Internet/ MS Internet Explorer 6, Netscape Communicator 4.6x, AOL 6.0/7.0/8.0, POP, SMT
Protocol Telnet, FTP, TCP/IP, LAN, WAN, HTTP, Ethernet

Network Novell, LAN

Languages C, C++, BASIC, SQL*PLUS, Data Structure in JAVA, Visual Basic, 4T Script, TSL
Languages, Java Script and XML

Database Oracle 8, Oracle SQL Plus, MS-Access, and MS- SQL

EDUCATION

12/2001 Mercury Interactive Sunnyvale, California
Certification
Certified Product Specialist Test Suite 7 (Win Runner & Test Director)

12/1990
GED The City University of New York

10/09 Lorenz University Bethlehem, Pennsylvania
BS in Computer Science

PROFESSIONAL EXPERIENCE

April, 2007-April, 2009 ERNST & YOUNG Lyndhurst, New Jersey
QA Lead

Ernst & Young provides a range of services, including accounting and auditing, tax reporting and operations, tax advisory, business risk services, technology and security risk services, transaction advisory and human capital services. Working as a Quality Assurance Analyst on American Document Management System (ADMS).Using this application client can manage valuable documents.

Responsibilities:

• Creating the detailed test plans, test cases and executing it.
• Developing test plans for Documentum web-based applications (DCM and Web top)
• Implementing the test case and test process with project time frames.
• Doing regression testing using Quick Test Professional.
• Doing functional and regression testing on statement and balance sheet. ;
• Performing Black Box, Regression and Functional Testing on Documentum.
• Performing End to End and smoke testing.
• Report and assign bugs using Mercury Quality Center.
• Submit team's progress report and high priority defects report for higher management.
• Doing User Acceptance and System integrations testing
• Writing UAT script for Documentum
• Performing Regression and Functional Testing on Lotus Notes.
• Validate data for existing clients using Toad SQL
• Manage testing efforts for multiple locations
• Coaching & mentoring of less-experienced testers
• Performing daily monitoring of live applications & assisting in first line application support weekly basics
• Work closely with business analyst and developers
• Follow system development life cycle (SDLC) process
• Support end users and production team
• Project Status meeting with higher management monthly basis
• Attending daily 3.pm defect prioritization and routing meetings

Environment: Windows NT, Java script, Asp, VB Script, XML, Quick Test Professional, Mercury Quality Center, Toad SQL, Lotus Notes, C++, MS Excel and Java

June, 2006-March, 2007 BANK OF AMERICA New York, New York
QA Analyst

Bank of America is one of the largest Companies. The company, which has operations throughout the United States, and Canada, also provides retail deposit, consumer loans, and credit card. Working as a QA analyst on the following products: commodities, loan, trading, Stock, mutual fund, option, fixed income, bond and Real Estate Portfolio Management. Extensively working with real time trading application where clients can go to and place a trade order. Trade Processing,

Responsibilities:

• Creating the detailed test plans, test cases and executing it.
• Strong knowledge in Securities and trading industries
• Set up test lab and work as an administrator in QA department
• Developing test plan and test cases using web tracker.
• Testing order management system using strong analytical and mathematical skills
• Set up LAN/WLAN workgroups using TCP/IP
• Implementing the test case and test process with project time frames.
• Manually testing functionality of trading, mutual fund, option and bond web based application.
• Comparing clients live site with development sites.
• Testing text, navigation bar, links, and design.
• Testing cross browser functionality of browser as well such as Internet Explorer, Netscape, Safari and Fire fox
• Testing cross browser functionality in Macintosh
• Performing Black Box, Regression, Functional, smoke and System Testing.
• Driving the implementation of automated regression tests
• Performing and monitoring of live applications & assisting in first line application support
• Coaching & mentoring of less-experienced testers
• Clearly and accurately report and assign bugs using bug-tracking tool.
• Manage testing efforts for multiple locations
• Work closely with business analyst and developers
• Follow system development life cycle (SDLC) process
• Doing Regression testing using automated tool QA Wizard

Environment: Windows NT, Java script, Asp, VB script, XML, QA Wizard, Netscape, Fire fox, Safari, Mac Pc, C++ , MS Excel, and Java

August, 2005-May, 2006 IBM Brooklyn, New York
QA Test Lead

Coordinating IBM's client Morgan Stanley User Acceptance Testing (UAT) of “Revolver” project. Revolver calculates tax withholding and reporting of the following product application: FID swaps, Equity Swaps, FX Forward contracts, Syndicated loans and commodities Forwards, spots and swaps. Morgan Stanley tax operation will be using this product. It will calculate tax withholding and tax reporting to IRS.

Responsibilities:
• Writes test plans and test cases into Test Director
• Developing test plans and test cases.
• Track bugs and report defect using Test Director and Quality Center from Mercury Interactive.
• Manually testing the application.
• Creating the Detailed test plans and executing it.
• Developing UAT scripts for Documentum web-based applications (DCM and Web top)
• Upload all UAT scripts in Documentum.
• Implementing the test case and test process with project time frames.
• Doing User Acceptance and End to End testing.
• Validating database tables and parsing/comparing files.
• Hires new employees.
• Submit team's progress report and high priority defects report for higher management weekly basis
• Reviewing offshore requirements.
• Work closely with business analyst and developers
• Follow system development life cycle (SDLC) process
• Manage testing efforts for multiple locations
• Attending daily 4.pm defect prioritization meetings.

Environment: Windows NT, Novel, Power Builder, C++, VB script, XML, Mercury Quality Center, Test Director, Mainframe, SQL, MS Excel, and Java

August, 2003-Jully, 2005 MBNA America Newark, Delaware
QA Analyst

MBNA is the world's largest independent credit card issuer. The company, which has operations throughout the United States, Canada, Ireland, Spain, and the United Kingdom, also provides retail deposit, consumer loans, and insurance products. Worked as QA Analyst on System Integration Testing and User Acceptance Testing (UAT) of Mail Access Customer Satisfaction (MAC), Telephone Access Customer Satisfaction (TAC) Super Stations. The MACS and TACS super stations helped customer care representative to access customer information, report and solve disputes and help customers with their day to day enquires.

Responsibilities:
• Writes test plans and test cases into Test Director and Quality Center for regression testing for MSS and TSS.
• Data preparation and executes test for CRS Downstream project.
• Data preparation using Dart net for all project.
• Write Test Director user manual.
• Developing test plans and test cases.
• Manually testing the application.
• Test MSS and TSS application for functional testing.
• Create data to test MSS and TSS for Regression Testing.
• Track bugs and report defect-using Test Director and Mercury Quality Center from Mercury Interactive.
• Creating the Detailed test plans and executing it.
• Testing Batch application on Main Frame using JCL
• Implementing the test case and test process with project time frames.
• Performing Cross Browser, Configuration and Black Box.
• Doing User Acceptance testing.
• Doing quality control for other testers work.
• Doing functional and regression testing on life, health and home insurance web application
• Worked on mortgage Loan Origination Systems. (LOS)
• Participate Weekly meeting.
• Doing Load testing on the application.
• Flows Agile Methods

Environment: Windows NT, Novel, Power Builder, C++, VB script, XML, Test Director, Mercury Quality Center, UNIX, JCL, Mainframe, MS Excel, and Java.

September, 2002- June, 2003 Thomson Financial New York, New York
QA Test Coordinator, Contract

Coordinate the quality assurance and testing activities for one of Thomson Financial, a B2C web-based application designed for global usage by Thomson Financial corporate clients. There were 1600 corporate clients.

Retail Distribution Client Site project provides a new retail distribution client site by migrating all existing Thomson Financial retail customers onto a portal platform. This will provide Thomson clients who own life insurance, property and casualty insurance and mutual funds and annuities products, mortgage, real estate portfolio management and investor relation, financial information access to their account and policy information, as well as, other content. It also will provide support for applications and access from Agent and Manager Director desktop applications. There were 5 testers, one test lead and 8 developments member in a group. Our groups successfully completed the project at the given time.

Responsibilities:
• Creating the detailed test plans, test cases and executing it.
• Developing test plan and test cases using web tracker.
• Implementing the test case and test process with project time frames.
• Manually testing functionality of web based application.
• Testing and Validating Market Data portion received for a third party source such as CBS Market Watch and others on trading applications.
• Comparing clients live site with development sites.
• Testing text, navigation bar, links, and design.
• Testing functionality of browser as well such as Internet Explorer with Netscape 6.2.
• Performing Black Box and Regression Testing.
• Report and assign bugs using web tracker.
• Doing cross browser testing.
• Manually testing the application.
• Shopping cart testing.
• Create, update, delete, and check data using SQL.
• Attending daily 4.pm defect prioritization and routing meetings.

Environment: Windows 2000 Professional, HTML, Asp, C++, VB script, XML and Java Script.

January, 2002- June, 2002 Pitney Bowes Shelton, Connecticut
QA Analyst, Contract

Coordinate the quality assurance and testing activities for Pitney Bowes, a B2C web-based application designed for global usage by Pitney Bowes corporate clients. Using this application client can log in and change the US mail systems machine for various needs. Clients update their file downloading various files using this application. Those
files are, change rate, zip code, and different kind of services. There were 8 testers, one test lead and one project manager in our group. We delivered the product successfully and completed the project at given time period. There was also client-based application we had to test for local machine systems. This is very complex testing. After download the files what are the real times changes into the systems we had to test the each module.

Responsibilities:
• Writing test plans and test cases using Rational test manager.
• Reporting all the testing activities using Rational test manager.
• Testing functionality, integration, and stress testing on client and web based application.
• Test XML tag, support DTD and XML parsing schemas to verify interface.
• Test XML protocol using XML parser.
• Manually testing the application.
• Check DTD data type for B2C application using XML parser.
• Capture, report and manage bugs using Rational clear Quest.
• Create, update, delete, and check data using Microsoft SQL.\
• Doing stress testing on the application.
• Attending daily 4.pm defect prioritization and routing meetings.
• Assisting to the lead to prepare bugs report everyday.

Environment: Windows 98/2000, NT, Java Script, HTML, Microsoft SQL, C++ and XML.
Tools: Rational Test Manager, UML, and Rational clear quest.

January, /2001-June, 2001 SBI Inc Client: Swiss Bank Houston, Texas
QA Analyst, Contract
Project: http://www.scb2bex.com at Standard Charter Bank, Honk Kong

Coordinate the quality assurance and testing activities for one of Standard Charter Bank, a B2B web-based application designed for global usage by Standard Charter Bank corporate clients. Client Site project provides a new retail distribution by migrating all existing Standard Charter Bank retail customers onto a portal platform. This will provide Standard Charter Bank clients who own life insurance, property and casualty insurance and mutual funds and annuities products, mortgage, doing international trade, personal credit and financial information access to their account and policy information, as well as, other content. Seibel application used for calling center. This is a very large-scale web application. There were 110 testers work as a team. We successfully completed the project for Swiss Bank (Standard Charter bank).

Responsibilities:
• Writes procedure manual for testing.
• Test procedure and functional testing of this application.
• Test XML tag and DTD support using XML Parser.
• Check DTD type data for internal supporting B2B for clients.
• Test Used PVCS version manager for documentation.
• Developing Test plan and Test Cases.
• Manually testing the application.
• Doing international trade using this application.
• Test Siebel application for functional testing.
• Test data in real time on Seibel application for calling center.
• Check functionality for pop up message on Seibel application.
• Track bugs and report defect using Rational Clear Quest.
• Creating the Detailed Test Plan and executing it.
• Implementing the test case and test process with project time frames.
• Performing Cross Browser, Configuration and Black Box.

Environment: Windows 98/2000, NT, HTML, XML, C++, Seibel and Java.
Tools: PVCS, Rational Clear Quest.

October, 2000- December, 2000 ITP Solution client ITP Solution New Jersey, New Jersey
QA Tester, Contract
Project: http://www.Memphis.returnpath.com

The site is email management for clients. Registrar users can manage their various emails using this site. The name of the site is www.returnpath.com. There were 4 testers, and one manager work as a group. Successfully completed
the project in the given time frame.

Responsibilities:
• Developing Test plan and Test Cases using Test Director 6.0.
• Wrote test script using TSL language launching Win Runner 6.2.
• Carrying out Functional and Regression testing using Win Runner 6.5.
• Testing cross browser.
• Test Link, text, bit mach, and broken link.
• Track bugs and report defect using Test Director 6.0.

Environment: Windows 95/98, NT, HTML, TSL, XML, C, Linux, and Java Scripts.
Tools: Win Runner 6.0 and Test Director.

July, 2000 -- October, 2000 http://www. Pccwireless.com New York, New York
Web Designer, Contract
Project: http://www.pccwireless.com

This is a custom web application where clients can go and buy various services and product using this site. There were two testers and test lead work as a group.

Responsibilities:
• Writing HTML codes, checking all the URL links manually for functional testing,
• Uploading the pages in different browsers.
• Making forms using ASP and HTML.
• Writing interactive codes using JAVA script.
• Manually performs Black box and white box testing.

Environment: Windows NT, HTML, and ASP.

September, /1999 -- June, 2000 KSS Services New York, New York
Web Designer & Tester
Project: http://www.wholesalepricegifts.com

This is a web-based application. Clients can buy gifts, jewelry and others services at discounted prices sing this site. There were 2 testers for this project. The project is launched successfully at given time frame.

Responsibilities:
• Writing HTML and JAVA script codes for wholesaleprciegifts.com.
• Writing test plan and test case according to client's requirements.
• Using automated tools Win Runner for recording and playback for regression testing.
• Performs Black box, Gray box, and White box testing.
• Wrote TSL language using Win Runner.
• Shopping cart testing and cross browser testing.
• Manually checking all the links, writing product description and updating database,
• Advertising on the net using Search Engines, Directory, Banner Exchange, and all other web-marketing resources.
Environment: Windows 2000, HTML, ASP, TSL, XML, C++, C and Java Scripts.
Tools: Win Runner.

February, 1998 -- August, 1999 IT-Link New York, New York
QA Tester, Contract
Project 1: Federal Learning Exchange (FLX)

Participate quality assurance and testing activities for Federal Learning Exchange (FLX) application. Using this web-based application federal employees can get access of various information. There were 5 testers and one manager work as a group. The project is completed at the given time.

Responsibilities:
• Writing test plans and test cases as per user requirements and business rules and execution of test cases.
• Using automated tool Silk for recording and playback for regression testing.
• Performs Data driven, Black box, and functional testing.
• Loading the data into Oracle Database to verify data integration by using SQL plus.
• Checking and updating database table using SQL plus.
• Acceptance testing on every module or screen to test the button functionality and proper navigation.

Environment: Windows NT/98, HTML, XML, and Oracle SQL plus.
Tools: Silk Test

Project 2: americoronline.com New York

Using this web based application clients can buy various electronics products and services. There were 3 testers for this project.

Responsibilities:
• Writing HTML and Java scripts for the web site.
• Testing links, upload pictures and upload the web pages in different browsers.
• Updating database, performing data driven test.
• Writing TSL language using Win Runner.
• Developed screen navigation and functionality testing using 4Test script.
• Tested the system in different testing phase for instance, GUI testing,
• Performed Import / Export / SQL* Load in oracle database.
• Generate reports for management.

Environment: Windows NT/98, HTML, Java Scripts, TSL, C and SQL.
Tools: Win Runner.

TRAINING

Discover World New Jersey
Completed programming courses: Visual Basic, and Oracle.
Completed test tools courses: Silk Test, Win Runner, and Test Director.

STATUS

US Citizen

REFERENCES

Available upon request

Certifications
CPS Certified from Mercury Interactive


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