Tech Support Resume

Title
Tech Support

Primary Skills
Desktop, Help Desk, Training, Network, Asset Management

Location
US-TX-Houston

Posted
Feb-22-09


Employment History:

KIDDIE KANDIDS
9343 South 670 West
Sandy, UT 84070
(801) 561-7550
4/2007 - 9/2008

Title: Tech Support
Job Description: Hardware and software support for Photographic Studio and Point of Sale systems
located in Houston, Austin and San Antonio Texas.
Maintained internal studio network, PCs and Macs at 9 locations.
Maintained Computers, Cameras, Switches, Back Up Drives, Modems, Strobes and Noritsu 3001, 3302 and 3501 Photographic Printers on a regularly scheduled cycle.
Repaired/replaced equipment as needed.
Instructed studio staff on proper use and maintenance of software and hardware.
Off site troubleshooting using Timbuktu remote software.

AJILON CONSULTING / WASTE MANAGEMENT, INC.
Houston, Texas
9/2006 - 12/2006

Title: Point of Sale Deployment Specialist
Job Description: Managed and implemented the deployment of a new POS system for Waste Management
Fastlane project. Traveled on a weekly basis to sites across the U.S. to ensure
Proper training and management of customer expectations.
Formulated schedule for deployments and produced metric-based reports showing
progress of the project.
Proactively communicated and addressed issues that arose during the deployment process.
Increased user awareness of project substantially through implementation of hands-on
training sessions.
Mentored and coached less experienced team members on a regular basis.

Getronics
9009 South Loop West
Houston, Tx. 77096
(713) 852-5600
08/2000 - 09/2006

Title: BP GTX Queue Manager 01/ 06 - 09/06
Job Description: Case analysis for proper routing and resolution of multi-vendor client solution systems. Assist in administrative maintenance of Web based end user ticketing application.
Title: Transitional Team Lead / Tier II - BP 10/05-02/06
Job Description: Managed 32 analysts, including hiring, training and scheduling. Provided 2nd level support to analysts and client.
Title: Analyst II - Booz | Allen | Hamilton
Job Description: Hardware and software troubleshooting. Problem resolution via telephone and routing of problems that are unresolvable via telephone to appropriate on-site specialists.
Title: Network Analyst - Network Management Center
Job Description: Monitored Multi-Client Network using HP OpenView and Cisco Works.
Title: Analyst II - BP
Job Description: Hardware and software troubleshooting. Problem resolution via telephone and routing of problems that are irresolvable via telephone to appropriate on-site specialists. Point of contact for High Priority desk.

Burnett Agency
9009 South Loop West
Houston, Tx. 77096
4/3/00 - 8/27/00
Title: Contract Helpdesk Analyst
Job Description: Hardware and software troubleshooting. Problem resolution via telephone and routing of problems unresolvable via telephone to appropriate on-site.

International Telemedicine Center
Texas Rural Hospital Telecommunications Alliance
730 N. Post Oak Suite 120
Houston, Tx. 77027
(713) 799-2555
11/99 - 4/00
Title: Contract Trainer and Consultant
Job Description: Instructor for Active Desktop compilation with links to the Internet, Intranet / Internet E-mail and when needed, Microsoft Office 2000 programs instituted to assist rural healthcare providers obtain information on-line to improve the quality of healthcare in the rural communities of the State of Texas. Verified the quality of service provided by third party vendors prior to final instruction. Consulted with hospital administration on the set up and procedures necessary to properly implement NT Server and NT Workstation with an active desktop.


CSI Software
24 Greenway Plaza Suite 606
Houston, Tx. 77048
(713) 572-8322
1/98 - 9/99

Title: Technical Support, Program Tester and Software Instructor
Job Description: Software and Hardware technical support for CSI Club Management program designed
For The Health & Fitness and Sports Club Industry, using Microsoft Access 2.0 and
Microsoft Access '97 in the Microsoft Windows '95, Windows '98 and NT Workstation
operating Systems and PC Charge, an integrating program for processing credit cards.
Database management and troubleshooting utilizing PC Anywhere communications
program via modem.
Authored and edited user manuals for new and existing modules.
Installation and configuration of peer-to-peer networks.
Consulted in configuration of NT and Novell Networks to conform to compatibility
standards for the CSI programs.
Conducted training seminars on the set-up, use and maintenance of the CSI and integrating programs throughout the United States.

Tyrol Data Systems
101 Southwestern Blvd. Suite 114
Sugarland, Tx. 77478
(281) 494-0400
1/97 - 9/97
Title: Technical Support and Program Tester
Job Description: Software and Hardware technical support for Tyrol Route Accounting program
primarily designed for the Ice and Bottled Water Industry using DOS, Windows 3.11,
Windows '95, Unix, Xenix, Novell and Lantastic. Technical support for Route
Manager, an integrating program from Advantage Route Systems using Epson
EHT-30 / EHT-40 hand held computers. Tested and traced trouble spots of existing
and future releases of the programs
Walked clients through on-the fly (code) program changes.

Education:
School of Visual Arts
New York, New York

Maryland Institute College of Art
Baltimore, Maryland

Electronic Systems International
Factory Installation Training and Professional Salesmanship Courses.
Norcross, Georgia

Ford Marketing Institute / Northwood Institute
Detroit, Michigan

Awards and honors:

First Place Marketing Representative - 1994
Peachtree Software

Service Excellence Award - December, 2005
Getronics

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Houston, TX | Resumes in Texas

View other Tech Support resumes, System / Network Administrator resumes