Profile Information specialist experienced in customer support, information systems, knowledge management, and systems analysis.
Experience SUPPORT TECHNICIAN, ABSOLUTE QUALITY, HUNT VALLEY, MD 2002-2004 Provided telephone technical support under contract to Apple Computer, Inc. *Provided front line troubleshooting and diagnosis of customer hardware and software issues related to Apple-branded products. *Assisted customers with resolution of their hardware and software issues. *Provided opportunities for purchases from Apple Online store.
SOFTWARE TECHNICIAN, DATASOURCE, INC. GREENBELT, MD 1999-2000 Provided year 2000 compliance and remediation services for the State of Maryland, Department of Health and Mental Hygiene. *Evaluated hardware and software for potential Year 2000 issues. *Deployed new hardware and software for systems that could not be made year 2000 ready. *Reported status of all hardware and software that was evaluated and deployed to the Director of Department of Health and Mental Hygiene.
JUNIOR ANALYST, COMPEX CORPORATION, SPRINGFIELD, VA 1996-1999 Provided research and network architecture support to the Deputy Chief of Staff--Operations and Plans (DCSOPS)--Department of the Army--Pentagon. *Maintained and updated the Standard Configuration document for hardware and software used within the DCSOPS community. *Performing research for future implementation of new software and hardware packages within DCSOPS. *Developing plans for deploying new hardware and software packages within the DCSOPS community. *Maintained compliance and remediation information for Year 2000 testing of all information technology systems within the DCSOPS community.
Shippensburg University of PA--MS Library Science Indiana University of PA--BA Music