Helpdesk analyst Resume

Title

Helpdesk analyst

Primary Skills

Mac OS X Windows MS-DOS

Location
US-PA-York

Posted
May-09-12

RESUME DETAILS

Profile
Information specialist experienced in customer support, information systems, knowledge management, and systems analysis.

Experience
SUPPORT TECHNICIAN, ABSOLUTE QUALITY, HUNT VALLEY, MD 2002-2004
Provided telephone technical support under contract to Apple Computer, Inc.
*Provided front line troubleshooting and diagnosis of customer hardware and software issues related to Apple-branded products.
*Assisted customers with resolution of their hardware and software issues.
*Provided opportunities for purchases from Apple Online store.

SOFTWARE TECHNICIAN, DATASOURCE, INC. GREENBELT, MD 1999-2000
Provided year 2000 compliance and remediation services for the State of Maryland, Department of Health and
Mental Hygiene.
*Evaluated hardware and software for potential Year 2000 issues.
*Deployed new hardware and software for systems that could not be made year 2000 ready.
*Reported status of all hardware and software that was evaluated and deployed to the Director of Department of Health and Mental Hygiene.

JUNIOR ANALYST, COMPEX CORPORATION, SPRINGFIELD, VA 1996-1999
Provided research and network architecture support to the Deputy Chief of Staff--Operations and Plans
(DCSOPS)--Department of the Army--Pentagon.
*Maintained and updated the Standard Configuration document for hardware and software used within the DCSOPS community.
*Performing research for future implementation of new software and hardware packages within DCSOPS.
*Developing plans for deploying new hardware and software packages within the DCSOPS community.
*Maintained compliance and remediation information for Year 2000 testing of all information technology systems within the DCSOPS community.

Education

Shippensburg University of PA--MS Library Science
Indiana University of PA--BA Music

Referrals
Available upon request

Certifications

Certy.com--Hardware Basics Certification
Certy.com--Network Basics Certification

CONTACT DETAILS

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