Resume of Engagement Manager/Director

Title
Engagement Manager/Director

Primary Skills
P&L responsibilities and management of cross-functional teams, Responsibility for revenue growth & sector pipeline

Location
US-KS-Leawood

Posted
Apr-04-08


PROFESSSIONAL SUMMARY
Senior executive with solid experience leading global teams in highly competitive business consulting markets. Experienced with full software life cycle and global delivery model including product management, analysis, architecture, relationship management and program management. Skilled in identifying opportunities and implementing action plans to improve sales, productivity, asset management and utilization, and increase profitability.

ECS CORPORATION - Fairfax, VA. June 2007 - Present

Director/Engagement Manager
• Leads management and technical consulting teams focused on the public sector vertical with emphasis on the United States Department of Agriculture.
• Scope of responsibility include business development, P&L accountability, strategic market planning, sales forecasting and support of corporate ISO 9001 initiatives.
• Developed strategic business development plan for new vertical including hiring of cross-functional teams including legal, finance, engineering, sales & marketing support.
• Manages program and project management teams of over 100 FTE's within the Federal Vertical within DoS, HUD, USDA and other departments and agencies exceeding bench mark targets by 13%.

IBM CORPORATION - Armonk, NY 1999 -- 2007

Business Solutions Engagement Manager- IBM Global Business Services
• Supervised up to 250 cross-functional employees, 18 Project Manages (PMO) in the US, Europe, APAC and offer shore development centers in India.
• Managed domestic and international cross-functional legal, finance, engineering, sales and marketing team's negotiations for Federal Government and Commercial agreements. Average annual revenue generated in excess of 28 Million in new multi-year business services agreements with highs of 43 Million in 2003 with USDA and 116 Million (68 Million US and 48 Million EMEA) with a global client,
• Managed annual Global Services P&L of over $25M per year at annual average profit level of 18%.
• Developed a global program management model with “in region” management teaming, resulting in successfully mitigating risks associated with a global endeavor, resulting in 11% net profit.
• Led the IBM Business Consulting Services (BCS) teams in the Public Vertical resulting in significant services growth in the United States Department of Agriculture. Identified new business opportunities responding to RFP's, negotiating and managing the proposal efforts (including pricing), worked with customers and legal teams which resulted in new revenue growth of $ 60 Million.
• Introduced and implemented Service Oriented Architecture (SOA) to the USDA allowing them to leverage legacy assets and applications to reduce costs, increase productivity, and improve quality providing a nimble robust service platform.
• Developed trusted advisor relationship with “C” level executives in Public and Private Sector including Fortune 500 Top 10 financial service companies, resulting in a number of “sole source' direct awards.
• Honored with multiple awards for demonstrated leadership and outstanding performance, including 2 Delivery of Excellence Awards, 4 Top Performer Awards, annual stock options, long-term incentives and multiple project awards.


Reliance National Holding -- New York, NY 1996 -- 1999
VP Program Development
• Managed short and long terms areas of reengineering projects, risk return trade-off's. Provided ROI studies for new products and changes in products, customer services systems and changes for P&C products. market research, sales and recruiting targets.
• Proposed and managed automated budges and self services system stream lining services, cutting expenses 8% without adverse impact on services to agents, employees or customers while increasing revenue by 11%. Managed the automation and customer self services for Claims.

EARLY EXPERIENCE

Crum & Forster Insurance Corporation (Xerox Holdings) - Regional Sales Manager
Concannon & Associates Inc. - Sales & Product Dev Manager, KCMO
United States Air Force - Deputy Hospital Administrator, Moody AFB

EXECUTIVE MANAGEMENT SKILLS
Over 20 years of executive leadership in:

* Strategic business planning * P&L responsibilities of 30+ million annually
* Executive management of cross-functional teams * “C” Level customer relationship
* Responsibility for revenue growth and sector pipeline * International /Global business management
* Managing technical operations & projects utilizing including negotiations & delivery
TQM, ISO 9001, CMMI 3 & PMP processes * Operations and financial management
* Multi-million dollar Global budget responsibility * Global Portfolio Management
* International office start up * Managing, staffing, training, coaching and
* Global IT strategic planning developing global staff resources
* International project experience

EXECUTIVE TECHNICAL SKILLS

Experience implementing Service Oriented Architecture, Voice Over Internet Protocol (VOIP) , Wireless, Telecom Frame Relay, Configuration Management, Web Development, Organizational Change, Supply Chain, PMP, CMMI3, ISO 9001, Business Re-engineering, Business Process, Enterprise Program Management, Global WAN/LAN/MAN Deployment (Europe, Asia Pacific, Latin America), Experience working with Global PMO, Establishing Global policies, procedures, methods, and standards, Earned Value, Business Forecasting, Testing, Application Development, Information Assurance Management Support, Regulatory Compliance, FISMA, FIPS, NIST,

EDUCATION & CERTIFICATIONS

Masters Cert, Project Management, George Washington University, Washington, D.C. (Pending)
BS, Business Administration, Valdosta State University, Valdosta, Georgia

Certifications
Project Management Institute certified as a PMP # 212969




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