Resume of Technical Analyst/Trainer

Title
Technical Analyst/Trainer

Primary Skills
Consultant/Trainer, Technical Writer, Telecom, Processes, Procedures and Training, Principal Engineer

Location
US-GA-Hiawassee

Posted
May-24-07

SKILLS

* Consultant/Trainer
* Technical Writer
* Telecom, Processes, Procedures and Training
* Project Management
* Principal Engineer
* Circuit and Facilities Engineering
* Sales Support Manager
* System Test
* Circuit and Facility Acceptance Testing and Trouble Analysis
* Hands-on technician skills

INDUSTRY RELATED TECHNICAL TRAINING

SS7 - TCAP - ISUP - MTP - CLASS - CNAM - LIDB - LNP - FTTP - SONET, WDM/DWDM etc, Use Case - SONUS INSIGHT - DSET -Clarify - MSS - ConnectVue, PRI - BRI - DDS - IDSL - XDSL - T1 and T1C lines - D1, D1D, D2, D3 and D4 Channel Banks. HP-75000, Tekelec Chameleon-32, Abacus, Smart-Bits and many other protocol analyzers and test sets - familiar with TCP&UDP/IP, JAVA, PERL, SNMP, XML, HTML, TCL, TL1, DOCSIS and CMTS - 5E Translations - Data Communications - Nortel ISDN Centrex translations - EWSD Hardware Maintenance - EWSD ISDN Translations - Meridian PBX, Definity G3 PBX and many key systems. PC training includes MAC, DOS/Windows95 to WindowsXP and UNIX - Sun workstation use and literacy. Well trained on MS - Word, PowerPoint, MS Project, MS Scheduler, Exchange, Access, Adobe Acrobat, Eudora, Claris - FileMaker Pro, Frame Maker and many other software titles.

Work Experience

NETFORCE SOLUTIONS

Senior Trainer Instructor for 15 Courses 02/06 - 12/06

* Training Course Delivery: . . . Providing instruction from NetForce documentation in 15 different Telecom and Datacom technologies. These include ADSL, HDSL, T1/DS1, T3/DS3, SONET, Fiber to the Home, WDM/DWDM, Network Management, TL1 Commands, Digital Cross Connect Systems, X.25, Frame Relay, ATM, Business Networking and VoIP.
* Edited Training Material: . . . Added new content and corrections to training documents in both MS Word and .pdf formats to keep training material current with each class.
* Tools and Inventory: . . . Created Excel workbook for inventory of all NetForce Equipment with Inventory labels (bar code) and individual categories specifying equipment as well as shipping containers and Course Specific equipment kits.

TEK SYSTEMS

Consultant Technical implementation/tools development 04/04 - 02/06

* SoftSwitch Migration: . . . Obtained contract with TekSystems implementing 5ESS and DMS Legacy PRIs to SONUS SoftSwitch migration for NuVox in Greenville, South Carolina. Responsible for migration contacts with customers pre and post migration, protocol analysis, trouble report resolution, fault isolation and resolution and interdepartmental communication of migration status.
* Analysis of Networks: . . . Responsible for Pre and Post migration analysis of PRI customer issues and protocol analysis of SS7 - TCAP - ISUP - MTP - CLASS - CNAM - LIDB - LNP etc. to determine root cause and resolve issues.
* VoIP (VoxIP): . . . Studied internal documents to Create High level VoIP Provisioning Flow Chart.
* Automated Tools: . . . Analyzed requirements and created automated tools using MS EXCEL applications and macros and formulas for migration records printing and data collection/storage, test call collection and trouble tracking, DCS Cross-Connect records and records printing and others. Created PERL scripts for automated testing of feature functions.

SUZIEPHONE, INC.

Consultant Training - Instruction/Development 01/01 - 04/04

* Training Contracts: . . . Obtained training instructor/developer and consultant contracts with BreakThru Training Solution of Kansas City Missouri, GlobalKnowledge of Cary North Carolina and BTS Partners of Boston Massachusetts.
* Training Development: . . . Developed training courses including Next Generation OSS detailing XML, CORBA, SNMP and other Object Oriented structures for Global Knowledge with Convergence and VoIP Networks, Advanced xDSL for BTS Training, Channel Banks and CSU/DSUs and 1A/5E ESS NOC surveillance.
* Delivered Training Courses: . . . Lecture and hands on training delivered to Cisco - SONET/SDH with DWDM, BellSouth - 1A ESS/5ESS NOC Cross-training, AT&T - SONET, High Speed Networks and Frame Relay, MCI - Channel Banks, CSU/DSU, Sprint - ADC Kentrox Fiber MUX, T1 SPAN (Verizon) and independent co-operative communications companies - xDSL.

PLIANT SYSTEMS, INC. (Formerly BROADBAND TECHNOLOGIES), Inc. - RTP, North Carolina

Principal Engineer Technical Assistance Center 10/99 - 12/00
Senior Engineer Technical Assistance Center (TAC) 02/99 - 10/99

* CUSTOMER SUPPORT and SYSTEM TEST: . . . Installation of Fiber to the Curb and Coax to the premises using DOCSIS 1.1 to set-top as well as NGDLC systems with GR303, EOC, TMC. Provided customers with instructions, installation, circuit engineering, testing and turn-up of line services including IDLC, POTS, ADSL, Video, ISDN BRI and PRI, Fractional T1, T1, IDSL, ADSL, DDS, DID, Frame Relay, Coin and fiber to the curb FLX1100 - FLX2500 products. Assisted System Test with PERL and TCL scripts for automated testing. Configured and ran load test devices including Abacus and Smart-Bits test equipment.
* TRAINING MATERIAL: . . . Created training schedules, documents and workbooks for new hires in the Technical Assistance Center (TAC), supporting System Test ISDN testing on NGDLC Product. Provided ISDN Training seminars to System Test and System Integration.
* CUSTOMER ACCEPTANCE PROCEDURES & TESTS and SYSTEM TEST . . . Created Customer Acceptance Procedures and Tests for both Release 1 and Release 2 of Pliant System's new NGDLC.

BRAKEN ASSOCIATES - Raleigh, North Carolina

Project Manager Telecommunications Projects 11/98 - 02/99

* DEPARTMENT of PUBLIC INSTRUCTION: . . . Project Managed conversion from analog centrex to Call Center UCD key sets for the State of North Carolina Department of Public Instruction. Including translations support of Centrex and Meridian Key Sets (P-Phones) Dialing Plan and feature implementation.
* City Of Durham: . . . Proposed and Project managed conversion to Call Centers with Automatic Call Distribution (ACD) of all departments for the City of Durham North Carolina, including PC based ACD hardware and software and instruction of personnel on use, features and functionality of ACD.

FUJITSU NETWORK COMMUNICATIONS - Raleigh, North Carolina

Promoted to Senior Engineer FNC ATM Lab Services 06/97- 09/98
ISDN/ATM Sales/Support Manager 3 Regions 11/92 - 06/97

* ATM SWITCH DEVELOPMENT: . . . Principal Engineer in Fujutsu's F150 ATM Labs in Raleigh, supervising 4 engineers in support of and networking 5 ATM switches. Developed inter-department scheduling for System Test, Development, Documentation, Technical Support and other departments. Integrated all ATM Test equipment and interfaces and development baseline tests leading to the first successfully completed overall System Test Acceptance for the support of the North Carolina State Distance Learning Information Highway.
* ISO 9000: . . .trimmed 156 Fujitsu ATM Switching procedures down to 30 more comprehensive RSN format procedures and created related records to satisfy ISO-9000 requirements achieving a preliminary UL audit rating of over 90% (one minor finding)
* PRODUCT SALES: . . . Increased regional sales of ISDN and ATM equipment in the Central Region, Ameritech and Southwestern Bell territories, by 40% in 8 months. Obtained new sales agreements with Ameritech and obtained Standard Operating Equipment status with Southwestern Bell, Ameritech and GTE. Forged new relationships with over 40 approved VARs and distributors within the region. Assisted with introduction of ISDN products into GSA schedules resulting in many Federal and State Government sales. . . .including many GSA offices, the State of Wisconsin, U.S. Attorneys, U.S. Marshals Service, the U.S. Department of Agriculture.
* CONTRACT and RFx SUPPORT: . . .responsible contracts for tracking implementing and maintaining many ISDN and ATM equipment contracts for Fujitsu products including interpretation and response to RFIs, RFPs and RFQs in a 23 state region.
* TRAINING / TRADE SHOWS: . . .Created PowerPoint training seminars for training Fujitsu ISDN distributors. Created EXCEL applications for laser printing ISDN telephone templates still distributed on Fujitsu WWW site. Created ISDN Centrex Translations Guide - Lucent, Siemens and Nortel ISDN for Fujitsu ISDN products . . . . support, staffed and coordinate numerous national and local trade shows.
* BUSINESS PLANNING: . . . Defined and presented new ISDN Voice product line proposal to Fujitsu's Executive Staff and created / presented ISDN and ATM Sales Business plan to Executive review panel.


ILLINOIS BELL TELEPHONE COMPANY - Chicago Illinois 1971-1992
Engineer - Technical Manager ISDN CPE Support 1988 - 1992
Central Office Technician Switching Systems 1971 - 1988

* FIRST INTERSTATE and INTERNATIONAL ISDN SWITCHED DIGITAL DATA NETWORKING: . . . Implemented network connectivity and interfaced with AT&T, Fujitsu, Picture-Tel, Cannon, KDD (Japan), NTT (Japan) and Arthur Andersen in 1988 and successfully established the first Dial-up, International ISDN Video Conference. Carried out the implementation and testing of circuit switched data networks.
* FIRST 2B1Q U LOOP REPEATER: . . . supervised and installed first ISDN BRI U-LOOP repeaters between Naperville Illinois and Telcordia Tech in Lisle Illinois.
* NETWORK INTEGRITY TEST SUITE: developed and implemented a functional test plan insuring the integrity of ISDN service "Roll-Out". . . forged an agreement with Marketing Support and Network Support which resulted in greater customer satisfaction with the virtual elimination of trouble reports. Served as tier III support for Ameritech NOCs and Central Offices for ISDN BRI / PRI and WAN translations, as well as PBX PRI interworking with Definity and Nortel PBXs.

Certifications
See above


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