RESUME DETAILS

Network Technician/Network Administrator

QUALIFICATION HIGHLIGHTS
* Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
* Established technical infrastructure requirements, including Network Topology, Desktop Systems, Servers, And Wireless Access.
* Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions

PROFESSIONAL ATTRIBUTES
* 5 years of experience in information technology. Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training skills.
* 8 years of experience supporting software and hardware systems. Experience includes Unix, Linux, Solaris, Windows NT, 95, 98, 2000, XP, and Vista. Background includes installing, configuring, modifying, and troubleshooting operating systems and providing tech support to end users.

EMPLOYMENT HISTORY
Network Consultant/Administrator - 2007 to 2008
Get Busy Living Health Services, Franklin IN
Established and maintained association's Web site. Provided analysis and technical support. Assessed customer needs and recommended appropriate products or solutions. Assisted in establishing a successful structure for a growing company.
* Provided technical support for company staff using Solaris 10 OS, Star Office software, Windows XP Professional, 802.11a/g, Network Access, and Printing.
* Trained staff and users to use computer system and its programs
* Met or exceeded all performance goals.
* Commended for dedicated work ethic in all aspects of job performance.
* Recognized for long hours, commitment to clients, attention to detail, professionalism, and follow-up.

Equipment Trainer/Inbound Returns Trainer - 2006 to 2008
Best Buy, Franklin IN
Delivered employee training classes on company procedures. Supervised and trained employees in daily job responsibilities.

Training program supervisor - 2003 to 2006
ARG Restaurant Group, Franklin IN
Coordinated staff schedules daily. Supervised and trained employees in daily job responsibilities.

EDUCATION AND TRAINING
H.S. Diploma - 1998
Home School, Trafalgar IN

Certificate, A+ Certification - 2007
CompTIA, Oakbrook Terrace, IL

Certificate, Network+ Certification - 2008
CompTIA, Oakbrook Terrace, IL

SKILLS
* Unix, Linux, Solaris, Windows NT, 95, 98, 2000, XP, Vista.
* PPP, PPTP, OSPF, PAP, CHAP, HTTP, IPSEC, CSU/DSU, ISO/OSI Layers, LLC(802.2), T1/T3, FDDI, TCP/IP, Ethernet, Token Ring, Apple Talk, Active Directory, Group Policy, Switches and Hubs, IPX/SPX.
* System Upgrades, Software Diagnostics, System Disaster Recovery, Component Level Repair, Computer Assembly, Performing Daily Backups and Restoring Data, Hardware Installation, Hardware Configuration, Maintenance and Repair.

CERTIFICATIONS
* A+ N+, CompTIA

Certifications
See above

CONTACT DETAILS

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