RESUME DETAILS

OBJECTIVE: Seeking a position which will utilize my skills as a Sr. Systems Network Manager in the areas of network infrastructure and security. I am a proven leader and implementer of information systems solutions with over 13 years of hands-on technical expertise, administration and support of Microsoft NT & W2K platforms, NT/W2K/XP desktops, HP printers, and experience with enterprise level LAN/WAN environments.

PROFESSIONAL EXPERIENCE
AT&T -- Tampa, FL January 2006 - Present
Network Project Manager (Contractor)
• Review and process network change requests for a variety of AT&T's Enhanced Virtual Private Networking (EVPN) customers located around the globe.
• Monitor Disconnect Client Requests received from TOS and assigned to PIM and Disconnect Team.
• Monitor Port Change Requests received from TOS and assigned to appropriate implementation team.
• Assist LMAC Enablement with role assignments, Site Request (Service Request) creation and Client Request/Service Request tasks completion.

T-Mobile -- Tampa, FL November 2005 -- January 2006
Account Security Administrator (Contractor)
• Supported Account Security Team; performed the day-to-day information security administration for the organization.
• Responsible for access management (addition, deletion, and modification of authorized users) and ensured standard security controls were properly administered.
• Ensured that network access needs were met in a timely manner, and provided on-going centralized management of mission critical applications.

Pitcairn Trust Co. -- Jenkintown, PA May 2000 -- October 2005
Network Administrator
• Managed and maintained a 20+ server Active Directory environment that includes SQL 2000 and Exchange 2003 for an employee base of 100 people.
• Supported application development teams throughout project lifecycles.
• Managed the helpdesk staff which supported our user base to ensure our corporate IT policies were followed.
• Responsible for daily operations, system backups, system tuning, operating system and layered product software upgrades, hardware maintenance, new hardware installations, and system security. Create and regularly refine backup protocols to ensure data and network integrity.
• Administered technical support of the network infrastructure. Managed all aspects of Network Management for primary and remote offices.
• Implemented and configured all network upgrades.
• Maintained a broad knowledge of state-of-the-art technology, equipment, and/or systems.
• Exceptional skills in implementation of systems to provide solutions which increase operational efficiencies. This delivered bottom line results through effective design, development and execution of systems to reduce or save costs.
• Designed and implemented a Frame Relay telecommunication solution in conjunction with VoIP to reduce costs and increase productivity between our main and remote offices.
• Planned and implemented a solution to successfully move our telecommunication and IT related equipment from our old office into a new state of the start office building.
• Participated in strategic and long-range planning for company network services. Researched and implemented new technology tools. Managed projects, generated RFP and solicited for vendor bids.
• Defined hardware and software standards in conjunction with owners and stakeholders.
• Tested network performance and provided network performance statistics and reports;
• In charge of the day-to-day maintenance of Active Directory, DNS, DHCP, WINS and DC replication issues.
• Maintained Microsoft Exchange server which includes fixing database corruption, backing up and restoring the Information Store, resolving mail routing, scheduling and Public Folder issues.
• Created and maintained all Active Directory users, computers, groups and Exchange mailboxes.
• Installed and maintain Outlook Web Access for remote users, utilizing Internet Information Server 5.0 and SSL for security.
• Setup and maintained Microsoft SQL 2000 server utilizing Enterprise Manager to administer new and existing databases and to setup security and maintain user permissions.
• Provide 2nd & 3rd level support for help desk staff on all Windows XP Professional, 2000 Workstation, and Office 2000 issues.
• Upgraded a Microsoft Windows NT 4.0 domain to a Microsoft Windows 2000 Active Directory Native Mode domain.
• Upgraded Microsoft Exchange 5.5 to Exchange 2000 later migrated to Exchange 2003 with no interruption of e-mail services to the end users.
• Installed and maintain Sonicwall routers to create a secure corporate firewall. Configured Syslog server to monitor all firewall activity.
• Developed strategies for maintaining network infrastructure; Tested server performance and provided network performance statistics and reports;
• Developed strategies for maintaining server infrastructure; Conducted research and made recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Negotiated vendor rates, outsourcers, and contractors to secure infrastructure-specific products and services.
• Ensured corporate computers were updated and patched to maintain the integrity of the network.
• Maintained open dialogue with V.P.'s and upper management on IT and data processing matters in order to answer all questions, evaluate needs, monitor service, advise on problems, encourage IT related education and understanding and ensure smooth conversions from existing computer systems to new improved ones.
• Expert analysis and careful planning ensures that company receives top-quality equipment hardware/software improvements and upgrades while remaining within budget. Negotiate contractor prices for outsourced work to maintain competitive edge with minimal expenditures.
• Provided planning, leadership, direction, and technical expertise as a resource to the user community on local, wide area and telecommunication network services Provide technical oversight and assignment, supervision, and review of work performed by outsourced help desk personnel.
• Maintained the company's Business Recovery Plan. Maintain and test annually with a recovery services company to insure the recovery of the business in the event of a disaster. Updated and redistribute the plan as necessary.
• Managed all of the computer systems that comprise the Data Processing Center.
• Administer Lucent/Avaya Definity PBX.
• WAN Wide Area Network Diagnosis and Troubleshooting, Administration and Support.

Server and Network Administration
• Built and maintain 20 IBM and Hewlett Packard servers utilizing the latest Intel processors and gigabit technologies for speed and efficiency, and RAID for fault tolerance and redundancy.
• Installed and maintain multiple file servers for data access, managing all file permissions.
• Maintain and upgrade servers remotely through the use of Terminal Services.
• Responsible for the installation of all service packs, critical updates and firmware updates on all server and computers within the organization.
• Responsible for the installation and maintenance of corporate anti-virus solution utilizing Trend Micro's ScanMail for Exchange and Server Protect for all servers and Officescan for all desktop and laptop computers.
• Utilize, troubleshoot, and maintain VPN software and Frame Relay technology to allow users at 2 remote locations to connect to our corporate LAN.
• Research and implement high speed Internet solutions for our remote sales offices which require VPN access to our LAN.
• Investigate, test and install all hardware and software solutions that will be deployed within our organization.
• Purchase, negotiate and maintain all software license agreements to ensure our company is in compliance with all EULA.
• Implemented and maintain Postini Spam Service which identifies and quarantine's 99% of incoming SPAM.
• Utilize Crystal Reports to extract custom reports from our SQL 2000 databases.
• Manage help desk staff that is responsible for all PC maintenance, upgrades, repairs and software training.

Disaster Recovery and Documentation
• Created, implemented and manage disaster recovery plan as well as a system of constant test and recovery scenarios.
• Utilize ArcServe Brighstore 11 to backup all corporate data to an IBM Net Bay Enclosure utilizing 100/200 GB LTO-4 tape drive.
• Created, implemented and managed corporate I.T. policies through the use of active monitoring, ensuring that the documentation is recognized and maintained.
• Successfully restored from backup tape corporate AD domain.

Bala Consulting Engineers - Wynnewood, PA January 1992 -- May 2000
MIS Coordinator
• CC Mail Administrator: Add new user accounts and maintain server database, i.e. run reclamation on database. Troubleshoot any connectivity problems within email system.
• Network System Administrator: Support over 50 end users connected to the LAN. Installation of all office software including vendor specific software related to engineering design.
• Common tasks include resolving printer errors, installing software and assisting users in producing documents in a variety of applications.
• Perform installation of hardware & peripherals. Provide user support to ensure network access, use and problem resolution.
• Assisted network consultants with migration of Novell network from 3.X to 4.0.
• Tape backup and retrieval. Familiar with DNS, WINS, and DHCP as well as TCP/IP and subnetting.
• Design and maintain database for computer inventory.
• Organize and update MasterSpec specifications for engineer's resource in specifying equipment for various projects.
• Create project management schedules.

ACCOMPLISHMENTS:
• Designed voice and data services prototype for remote offices to be used for future expansions.
• Successfully managed all aspects of moving end-users to new corporate office space including design and installation of WAN circuits, firewalls, system and application connectivity testing, cabling/LAN switches, all desktop issues, e-mail, phones, fax machines and printers.
• Installed and managed a new Fiber optic Back Bone based on a switched fast Ethernet network with Enterasys Switch Routers and Matrix E-7 for a distributed and redundant infrastructure.
• Facilitated Windows 2000 migration from NT4 platform.
• Upgraded Exchange 5.5 to Exchange 2003 and setup OWA.
• Researched and implemented corporate Spam solution.
• Implemented corporate network performance monitoring software, Net IQ (App Manager)
• Set up network management and customer help desk services
• Developed vendor management procedures.

TECHNICAL SUMMARY:

Skills: Windows 2K 2003 Server Admin / Design, which includes, but not limited to:
• Windows 2000/2003 Server Migration / Installation /Configuration.
• Active Directory / Group Policy Design / Installation / Administration
• Security -- EFS, NTFS, ACL's, Auditing
• Terminal Services configuration
• RRAS / VPN configuration Server / Client.
• DHCP Scopes WINS and DDNS server configuration.
• Proxy Server (IAS)
• IIS Internet Information Services

Windows NT Server Enterprise Administration, which includes, but not limited to:
• Windows NT Server configuration
• Windows Terminal Server configuration
• RAS configuration Server / Client
• DHCP server IP scopes, lease duration, and exclusions
• WINS and DNS server configuration
• Network printer installation
• Chart, log, audit, and send alerts for specific objects processes

Desktop Support, which includes, but not limited to:
• All Hardware / Software support
• All Microsoft OS Dos -- Win XP

Other Networking Skills, which includes, but not limited to:
• Exchange 5.5 / 2000 / 2003 Installation / Administration
• SQL Server 2000 Admin
• IIS
• MS OFFICE / OUTLOOK - 2000 / XP
• VPN - Intel, SonicWall
• DMZ
• Firewalls -- PIX, Intel, & Sonicwall
• Symantec NAV Corp Virus Protection
• Veritas / ArcserveIT Backup software
• RJ45 Cabling from 110 Patch panel to wall outlets.
• TCP/IP subneting / troubleshooting
• Cisco Routers / Switches /Firewalls / IOS / Hardware
• 3Com - Switches
• Enterasys Switch Routers, Matrix E-7, Vertical Horizons
• SonicWall /VPN /Firewall
• Server Builds -- RAID 1, 5 - Compaq, Dell, HP & IBM
• Rack Builds -- APC, & IBM
• Protocols: MS VPN, RAS, DHCP, DNS, DDNS, WINS & TCP/IP

EDUCATION AND CERTIFICATION
• Saint Joseph's University - Philadelphia, PA
Psychology Concentration
• Aracadia University - Philadelphia, PA
Computer Science
• LaSalle University -- Philadelphia, PA
Information Technology
• Delaware County Community College -- Newtown Square, PA
Networking (NT4 MCSE)
• Industry Certification
Microsoft Certified Professional -- MCP
Cisco Certified Network Associate -- CCNA (In progress)

Training - New Horizons Learning Center
Microsoft Official Curriculum
2153 -- Implementing a Microsoft Windows 2000 Network Infrastructure
2154 -- Implementing and Administering Microsoft Windows 2000 Directory Services
2400 -- Implementing and Managing Microsoft Exchange Server 2003

MEMBERSHIP: NASPA Member

Certifications
Microsoft Certified Professional

CONTACT DETAILS

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