Resume of IP Voice & Routing and Switching Network Engineer

Title
IP Voice & Routing and Switching Network Engineer

Primary Skills
Cisco IP Voice, Unity & Routing and Switching Data Network Architecture / Implementation / Operations Enterprise ENG

Location
US-CO-Highlands Ranch

Posted
Feb-06-07

DATE: February 06, 2007

EMPLOYMENT SUMMARY / EXPERIENCE SPECIFICATIONS:

ITIL Certified and responsible as advanced team lead for the direction and coordination of all initiatives required to complete upgrades, redesigns and Implementations of new IP Voice and Data Network engineering projects in cooperation with multidisciplinary teams including, but not limited to Business Units, Marketing, Telephony, Unix and NT. I am responsible for the execution of IP Voice and Data Network Architecture and Operations implementations and design and construction of trial labs for the testing, research, development and design of new products before implementation into production environments. I am also responsible for the gathering and determination of requirements and architecture of complex IP Voice, including integrations to TDM technologies, and Data Network Infrastructures including testing and evaluation of essential devices and related protocols. This responsibility includes comprehensive, detailed documentation of environmental architecture and (Visio-Autocad) diagrams of topology and devices. My architecture experience includes cable plant design and Analog / Digital Networking for IP based infrastructures.

Responsible as Principal Engineer for the specification of didactic and practical application of architectures for internetworking TCP/IP, UDP, IP with WAN protocols such as Carrier Provided MPLS, ATM, LAPF, LAPB, HDLC and other L2 protocols according to the CCITI, CCITT, ITU and IEEE utilizing the OSI Reference Model, manufacture standards and other design Standards based models for use on both the edge and internal core based infrastructures. Also, I am responsible for the specification and use of Q921 and Q931 (ISDN) technologies for Voice and Data applications for the practical utilization of protocols and their application in unique environments and have created many designs for their use. In addition I am responsible for Ethernet and its application to design criteria.

I am responsible for Layer 2 switching technology architecture, implementation and operations including L2 and L3 switching, bridging and related functionality. This includes the use of VLANS, STP, VTP and their functions as they relate to networking infrastructure requirements including internal and external treatment, configuration and security. Also, I am responsible for Quality of Service architecture, implementation and operation. This includes writing the configuration and establishing standard voice and application traffic marking using Modular Quality of Service Command Line Interfacing. In addition I am responsible for QOS for both IP Voice and Data Network application traffic at both L2 and L3 layers of the OSI model on the switches and routers using COS, TOS and DSCP.

In charge of Layer Three routing protocol architecture and implementations for IP Voice and Data Networking for Internal and External connectivity to National and Global infrastructures utilizing various technologies such as circuit switched, packet switched and Virtual Private Networking. IP based routing protocols used include, but are not limited to distance vector and link state protocols such as: Directly Connected Interfaces, Static Routing, BGP, RIP, RIP2, IGRP, EIGRP, OSPF and other proprietary protocols used by Cisco Systems and other manufactures. Architectures are generally based on the Open Standards Model and Manufacture Best Practice Models. Responsible for the selection and configuration of Routers, Switches, Bridges, Firewalls, Call Managers, Unity Voicemail Systems, Call Manager Express Systems, Cisco Unity Express SIP based Systems, Gateways, Gatekeepers, Proxies, Concentrators, Content Switches and all other network related equipment applicable to unique designs for various infrastructures.

Accountable for the Architecture, Implementation and operation of IP Voice projects using the following protocols: SCCP, MGCP, H.323 SUITE, SIP, RTP, RTCP and SRST. These protocols are used in my architectures for IP Voice, Conference Bridging (Meeting Place), Fax and other voice applications utilizing various Codec's such as G.711, G.729 and others. I am also responsible for the selection of product, architecture and implementation of transcoding, media termination points and SCCP profiling.

Monitor, Analyze and report on current IP Voice and Data Networking environments utilizing Concord, HP OpenView, Vital Net and other monitoring applications. Monitoring performed by the tools team and the interpretation and analysis of data is performed by me. Performed advanced troubleshooting and repair of complex IP Voice and Data Networking mission critical outages. I am also responsible for making recommendations and implementing solutions to improve efficiency of IP Voice and Data Networking Infrastructures.

Core inter-network plan, design and implementation of LAN/WAN inter-network infrastructures for diversified utilization by trillion dollar financial institutions including Cisco IOS code certification. Establish network standards and policies including change management and implementation planning. Interact with Cisco TAC, ANS, NOS and development teams for the resolution of IP Voice and Data Networking issues.

Architect, Design, Implement and document Internet connectivity for small, medium and large corporations and have interacted with many CLECS and LEC telephony carriers to accomplish these objectives including, Qwest, BBN Planet, UUNET, MCI, Verizon, Broadwing, Level Three and many more.

Implement WAN meshing projects for High Bandwidth connectivity between multiple call centers, distribution centers, retail centers, repair centers, customer support centers for High Availability including Metropolitan Gigabit Ethernet. Also, designed the core infrastructures at the HUB and Spoke locations at the core, distribution, collapsed distribution and access layers of the defined models in use.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform technical lead responsibilities supporting project implementation activities. Work closely with multidisciplinary teams developing and deploying IP Voice and Data Networking solutions for many different types of infrastructures. Conduct and attend meetings to determine requirements for projects and provide documentation and proposals for technology deployment including Implementation Planning, Capacity Planning and Change Management Procedures.

Perform complex network troubleshooting and repair. Plan and coordinate the procurement of hardware and software for implementation of IP Voice and Data Networking software and services according to Industry standards and procedures. Support new and improved enterprise policy guidelines to insure better service to customers. I am also responsible for the analysis, setup, monitoring and audit of infrastructure data and IP voice and security environments, including CAPF. Maintain and make recommendations for improvement of departmental documentation. Support PCI compliance initiatives and lead networking deliverables. Willing to work nights and weekends for project implementations and break-fix and I am available for on call as technical lead 24X7X364.

STRENGTHS AND ACHIEVEMENTS:

Visionary, resourceful engineer with specialty expertise and proven success innovating state-of-the-art IP Voice and Data Networking solutions on time and under budget.

Respected leader of diverse, cross-functional, data network operations groups and highly regarded as a key technical resource, critical thinker, and out-of-the-box problem solver. Always in search of new technologies and always willing to learn new methodologies.

Effective user of technology to meet convergence networking requirements for small to large enterprises. Backed by solid education including equivalent Masters Degree in Telecommunications with advanced technical acumen and 27 years experience in the IT industry.

Expert in the design and delivery of cost-effective, high-performance IP Voice and Data Networking solutions to address complex business requirements.

Extensively qualified in facets of project life cycle, from initial feasibility (Functional Requirements Documentation) analysis and conceptual design (Architectural Documentation), evaluation (Technical Evaluation Documentation) through implementation, user training and enhancement in small to large enterprise environments.

Strong networking skills with a proven ability to build creative, highly energized, focused Telecommunications teams.

Proactive, forward thinking individual with high energy, motivating personality with strong mentorship abilities and an eagerness to learn new technologies.


PROFESSIONAL EXPERIENCE:

01/05/07 Current
Principal Technical Engineer
Company 1

Cisco Call Manager and Unity Engineer
Routing and Switching Engineer

11/15/06 01/05/07
Principal Technical Engineer
Company 2 Compose and Complete SOW

Cisco Call Manager Engineer

Architect and Install Voice Test Lab with CCM, Unity, Gateways and phones with completed documentation.

Provide configurations for Call Manager, Unity, ISR 2851 Voice Gateway, Cisco 3560 Switches and Cisco 7941 and 7961 Phones

Provide COS, TOS, QOS, MQC design and template for IP Voice and Data Application traffic using ISR 2851 Routers and 3560 Switches

Architect (LLD) Low Level Design for IP Voice Environment and provide documentation of existing environment including:

Calling Search Spaces, Partitions, Route Patterns, Route Lists, Route Groups, Gateways including both MGCP and H.323 environment

All IP Voicemail connectivity for Unity in Call Manager and Unity Server

Provide CCM-As Built documentation

Architect Paging through the IP Phone System and 911 Notifications using IPCelerate

Document all CCM versions and recommend upgrade release

Document all CCME and CUE Versions and recommend upgrade release

Integrate Cisco CP7985 and Tandberg Audio and Video Phones

Provide resolution for FAXCOM / SIP issue

Apply Engineering Special Release (ES27) to Unity Version 4.2.1

08/30/06 11/14/06
Principal Technical Engineer
Independent Consultant

Cisco Call Manager and Unity Engineer
Routing and Switching Engineer

12/05/00 08/25/06
Principal Technical Engineer
Company A

Provided functional requirements, Architectural Design, Technical Evaluation and implementation for Centralized call processing using CAC. This included Call Manager Cluster Deployment for use by 7 Satellite Uplink Centers with 100 phones at each location. Cisco MCS-7835 servers were used for Call Manager cluster, Cisco 3825 ISR Routers were used as Gatekeepers and other Cisco ISR routers were used as Gateways. This project also included the implementation and integration of Unity VM using Cisco MCS-7845 failover Servers with an off device message store, Cisco MCS-7825. The phones used on this project were 7935's, 7960's, 7940's, 7920's and 7905's. High Availability, AAR and SRST was also a large part of this project to provide mission critical information transfer both Data and Voice between the Satellite Uplink centers and other parts of the corporation. Circuits used include 2 T1 data, 1 PRI and 6 analog lines and DS3's. Also, IPCelerate is under deployment to provide paging through the phone systems and E911 notifications.

Provided functional requirements, Architectural Design and deployment for localized call processing using Cisco CCME and CUE. Cisco 2800 and 3800 ISR Series routers were and are currently being deployed for use on this project using the built in Auto Attendant. Project site total count is 100 and current implementation includes 30 Regional and Dispatch sites. The phones used on this project are 7960's, 7940's and 7905's. Multiple circuits are used at each site such as T1, Frame-Relay, Standard DSL, Cable Modem and ISDN.

Design, develop and implement Internet connectivity for Echostar for highly available WWW site connectivity using Cisco PIX firewalls and Catalyst 6509 hardware. He been through three iterations over the last seven years as capacity and business requirements increased.

Lead major initiatives, develop roadmaps and standards, and oversee all aspects of the Echostar Satellite, L.L.C.'s network mission critical technical evaluation of Data Network and IP Voice projects before submission to the Change Management Board for approval.

Have built web hosting networks using Cisco Pix Firewalls, Cisco Content Switches and high end Cisco 6500 Catalyst switches with Supervisor 720's using both Hybrid and Native IOS.

Provide engineering, technical leadership, capacity planning, and expertise to global network initiatives and projects, including remote mentoring of IT teams in Philippines, Spain, Netherlands and India.

Manage Cisco Support contracts, including Smartnet, ANS and NOS for both routing and switching and IPTEL. This includes standard service requests (SRN's) tracking and monitoring, design assistance and bug scrubs. Also analysis, perform risk assessments against planned project implementations.

Increased Echostar Satellite, L.L.C.'s availability by implementing Cisco sophisticated state-of-the-art redundant technology solutions using Cisco 6509 Catalyst Switches using DRM, SRM and RPR+. This made a significant impact on the services availability.

Personally found several developmental flaws in newly introduced Cisco equipment, worked closely with the Cisco development team to simulate, identify and find a solution and make it as a recommendation to the industry including problems with CSS, Routers, Switch Code and modules.

10/18/98 12/04/2000
Principal Technical Engineer
Company B

Designed, supported and implemented LAN/WAN's for financial / payment processing services of which included order capture, routing of separate fulfillment requests to multiple suppliers, real-time credit card authorization and inventory availability checking, financial settlement and order status notification to consumers via e-mail.

Configured and maintained routers, switches, firewalls and load balancing solutions from Cisco and other manufacturers in a Web-hosting, mission critical, 24x7x365 high-availability environments which had established connections to over 600 commerce partners.

Am senior escalation point for day to day router/switch security issues in support of the NOC and R&D Departments. Contributed to the production of reports and post mortems on events and outages related to the job.

Full project life cycle for enterprise-scale Network contingency planning, network configuration, optimization, redundancy and routing design.


Maintained technical and vendor product information and recommended standards for the enterprise. Experienced in provisioning and troubleshooting circuits from ISP's such as: Qwest, US West, AT&T, Sprint, MCI, L3, Verizon and many others.

Key achievements:

Integrated network performance tuning capabilities in a multi-protocol, multi operating system environment which increased network performance and stability. Developed Disaster Recovery procedure that allowed rapid recovery in a mission-critical environment.

Modernized network infrastructures through systems overhaul to catapult network speed by 100% and introduce state-of-the-art IT system featuring gigabit backbone and clustering designed specifically to provide maximum performance for e-business. Completed three months ahead of schedule and $120K under budget.

Implemented organization's first NOC highly responsive, multi-tiered support system which improved customer satisfaction, increased department-wide productivity and eliminated expensive technical staff during 2nd and 3rd shifts.

Redesigned and implemented rapidly deployable, consistent security throughout the enterprise in a comprehensive and layered approach by adopting latest technologies, which reduced network's vulnerability and prepared the network for a successful IT auditing from VISA.

05/01/96 10/17/98
Principal Technical Engineer
Company C

Provided network management for AT&T Global Networking and assisted with design and implementation of NOC.

Performed sound independent analysis of network and systems security design and implementation of such designs. In depth knowledge of firewall technologies including configuration and rule set creation.

Continually monitored, assessed and improved network security, tested and implemented new security technologies. Tracked current security advisories, determined core network vulnerability, and then provided rapid guidance in order to minimize core network exposure.

Planned, coordinated, implemented and supported the LAN/WAN hardware, software and Internet/Intranet/Extranet integration network connectivity, diagnosed network failures and resolved complex network issues.

Participated in design conferences, produced network diagrams and detailed network documentation. Maintained technical and vendor product information and assisted in establishing performance standards, policies and procedures for the enterprise.

Provided leadership and training to the junior level network professionals.

Key achievements:

Led the organization through a series of upgrades to capitalize on emerging technologies and application enhancements including the replacement of obsolete systems in all locations with new LAN/WAN technology, linking them with fiber optic connections. Completed this over 2 million dollars project within the budget limits, 14 days before due date with zero network downtime.

Minimized corporate network vulnerability up to the highest DoD and HIPPA standards by installing Cisco PIX firewalls, and Cisco VPN and Layer III implementations.

Assessed, built lab for testing and implemented a wireless and Cisco VOIP/ IP Telephony strategy which improved communications and productivity and saved $147,000 annually.

Reduced network-related help desk calls 85% by restructuring and upgrading company network.

Executed an IT culture change and transitioned the function from technology-driven to a business-process driven role.

01/31/95 04/31/96
Cisco Certified Systems Instructor
Company D

Worked for Company D, now a different training partner in Denver teaching the following Cisco courses:

ICRC Introduction to Cisco Router Configuration
ACRC Advanced Cisco Router configuration
CIT Cisco Internetwork Trouble Shooting
IMCR Introduction to Maintenance and Trouble Shooting Cisco Routers
CID Cisco Internetwork Design
CLSC Catalyst Lan Switching Configuration
CATM Cisco ATM

04/01/93 01/30/95
Principal Network Engineer
Company E

While at Primestar, now Direct TV, my responsibilities included planning, design and implementation of new call centers and data centers in an HUB and SPOKE environment. I was also responsible for the design of global network infrastructure, including Internet and CSG database connectivity. To accomplish these goals in building out and implementing these multiprotocol network infrastructures I used Cisco, 3Comm and IBM RISC 6000's. My responsibilities also included the maintenance and trouble shooting of complex network issues.

My duties included responsibility for Internet Domain Name Registration and administration for global DNS utilizing Cisco Network Registrar, CNR.

Maintained Unix platforms such as RISC 6000, HP and SUN Solaris and was responsible for all remote connectivity into out HUB site for Vendor and partner connectivity. Scripting was also a part of my responsibility to parse massive business reports from CSG using Bourne Shell, Korn Shell and CSH Shell.

I was responsible for the management of many SNA gateways including Open Connect Systems on RISC 6000, Microsoft SNA, Microsoft NT platforms and Sun Servers ranging in size from 200 users to 2000 users. This included mainframe connectivity to CSG. Many of the remote sites I supported were using AS400s which required me to travel to remote sites to perform maintenance and trouble shooting.

Architect and implement mainframe, mail and internet connectivity with client connectivity using Windows 95, Windows NT and MAC. IP, IPX and Appletalk were the main protocols used in this multi-protocol environment and the design was architected to follow the standard Core, Access and distribution model.

The main protocols used were OSPF and BGP using Cisco and 3Comm routers and switches in the backbone network. The majority of our networks were running resilient links to switches to provide high availability for the infrastructure.

I was also responsible for WAN connectivity, which was comprised of everything from X.25, LAPF, Q931, IDNX, 56K Lease Lines, T1, E1, DS3, OC48 Sonnet and ATM. Many different devices were used to provide this connectivity including Cisco, Rachaell Datacom, Kentrox, Paradyne, Ascend, Shiva, Newbridge, Aspect and Rolm.

Architecture for remote connectivity for 1000 remote and local users for telecommunication included the use of Cisco routers and switches, IBM routers, switches and servers, Motorola Modem banks in conjunction with Xyplex Terminal Servers and routers. For remote dialin connectivity I implemented Shiva Lanrovers, ISDN connectivity and TACACS+ an Radius were used in conjunction with Secure ID

Perform Sniffer Traces using Network General to obtain information for the diagnosis and resolution of complex network and application issues. Also, Serial analyzers were used to diagnosis serial connectivity (SNA) issues using the HP Internet Advisor. I also used Cisco Works, Cisco baseliner, Cisco CWSI, Sun Net Manager, HP Openview and many plugins such as Transcend for the NMS piece of the network.
Architect and implement SMC service card network design for HP Data Wharehouse infrastructure with 27 Terabytes of storage capacity. EMC2 SCSI array was used in for connecting 8 HP-9000 Servers with 6 network connections per device using FDDI dual homed concentrators. This infrastructure was built on highly available Cisco 7513 routers and Cisco 3900 Token ring switches. We used DLSW, as a migration from RSRB to obtain connectivity to the Mainframe for database transfers.

Local Security was provided by both Radius and TACACS+ in conjunction with Cisco Secure. Firewalls were also used such as, Cisco PIX, The Gauntlet, Checkpoint and others. Internet security was provided by Cisco Pix firewalls exclusively.

Business continuance and Disaster Recovery was designed using an out of state facility that could continue business in the event of Catastrophic events. The protocols used for this were OSPF, BGP, IP, IPX, DECNET, IS_IS, SMDS and Appletalk.

02/01/93 03/30/93
Senior Network Engineer
Volt Technical Analysts

Provided consulting services for networking to small and large Business's. Outsourced to Dell performing warranty work through out the state of Colorado. Also, worked at MCI in Colorado Springs as Network Engineer.

08/01/90 01/30/92
Network Consultant
Alternative Resources Corporation

Network Engineering Consultant. Outsourced to United Airlines performing networking support for TCPIP, IP, IPX, and Appletalk. Was also responsible for mainframe connectivity and 3174 controllers.

01/01/89-08/01/92
Owner Operator Network Consulting
Project Systems Design

Owned and operated my own business providing. Planned, implemented and provided WAN and LAN connectivity for small business's in Denver and Littleton.

01/01/89 12/30/91
Network and Test Engineer
Vencor Catastrophic Care Center Hospital

Developed small network for small hospital in downtown Denver next to Children's Hospital Designed and implemented pulmonary function testing network using Novell, IPX and Appletalk. Designed new device for the analysis and monitoring of pulmonary function flows for intubated terminally ill patients. This monitoring was performed over the network.

09/01/86 12/30/88
Network Engineering/Computer Consultant (Work Study)
Corvallis State University (IEEE Program)

Work study tutor for Networking, Electrical Engineering, Mathematics, Physics and Computer Science.

01/01/82 09/30/86
Electrical Engineering / Physics Lab Assistant (Work Study)
Mount Hood Community College (IEEE Program)

Tutored others in Mathematics, Electrical Engineering concepts and Physics. Worked with the original AT&T 3B2 Unix device and assisted with backup and storage for the college. Received Associate of Science in Electrical Engineering.

09/01/78 12/30/82
Computer Science/Physics/Math Assistant (Work Study)
Lane Community College

Tutor in Math, Physics, Chemistry and pre-medical sciences. Received Associate of Science in Chemistry, Physics, Math and Premedical Sciences.

EDUCATION:

(546 Cumulative Credits in Engineering Sciences GPA 3.36)
04/01/94 01/30/96
University of Colorado (Boulder)
Major: Telecommunications

09/01/86 12/30/88
Corvallis State University
Major: IEEE

01/01/82 09/30/86
Mount Hood College
Major: Electrical Engineering and Medicine

09/01/78 12/30/82
Lane College
Major: Science and Medicine with Associates of Science Degree

Certifications
CCIE Voice Writen, CCNA, CCDA, CCDP, CCNP, CCSI


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