Skills Summary Experienced and solid technician with excellent oral and written communications skills; self-starting, resourceful, capable, results focused, good bridge between customer and technician at all levels. Productive technical management skills. Mainframe skills: DB2/SQL, Tier 1 Tech Support - PC/Network skills: TCPIP, Citrix, MS Networking, PHP, HTML, VoIP, web hosting, web master, web developer, technical support Education 1983 Arkansas State University, Jonesboro, Arkansas BS Information Systems, Minor in Sales/Marketing
Work History 1983-1986 Harris-Lanier Corporation, Dallas, TX Computer Programmer, COBOL
1986-1991 Federal Express Corporation, Colorado Springs, CO Package Tracking and Support Team Sr. Computer Programmer, COBOL, IMS DB/DC
1991-1994 USWest (Qwest), Denver, CO CRIS Customer Billing Team Mainframe Technical Support, COBOL, CICS, DB/2
1994-1996 MCI, Communications, Colorado Springs, CO TELCO Cost Systems COBOL, CICS, DB/2
1997-1999 Software Development Contractor, Denver, CO First Data Corp COBOL, CICS, DB/2
1999-2000 ATEC Group, Denver, CO (HQ'd in Hauppage, NY) Y2K Remediation Services Manager, Technical Services
2000-2001 WorldCom, Colorado Springs, CO Sr. Team Lead, Vendor Management Services Dstreet.com
2001-2004 American International Group, Amarillo, TX Sr. Programmer Analyst COBOL, CICS, VSAM
2004 to present - Texas Licensed Real Estate Sales Agent/RealtorĀ® - Adjunct Instructor, Real Estate Marketing, Amarillo College
Certifications
See above
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