Resume of Computer Operations Support

Title
Computer Operations Support

Primary Skills
Sharepoint, Windows System Administration

Location
US-TX-San Angelo

Posted
Jul-23-07

14 years of experience in providing high quality customer service. Ability to solve complex problems using limited resources and proven capability to engineer environments that are both effective and user friendly. Motivated to achieve high success and can work in team environment with little or no supervision.

Technical Skills
Windows Systems: Windows Server 2003, Windows Server 2000, Windows Server NT 4.0, Windows XP, Windows 2000, NT 4.0,
Cisco 2900, Cisco 2950, Orinoco AP's, TCP/IP, Network Cabling , SQL, MS Visual Studio 2005, ASP.NET, Symantec Ghost, Symantec Enterprise Server, Veritas Backup Exec, ISS RealSecure Server Sensor, SMS, WSS, Fluke Optiview console.

Experience
12/06 -- Present Northrop Grumman
Computer Operations Support TxSDC Datacenter San Angelo, TX
Provide customer and internal support for Sharepoint, Cleverpath Portal, Account Management, Web Security by answering questions, assisting in document location and navigating the system. Built and maintained approximately 50 Sharepoint sites
Developed authentication strategy with limited resources that utilized a single sign on for customers and internal users. Architected Sharepoint, PSYCH, Service Desk, Portal, and F5 delivery system. Web Architect for Sharepoint Deployment, 20 customer sites and 30 internal user sites. Improved business process by centralizing all contacts and user accounts into Active Directory, increasing data integrity and decreasing man hours, implemented using Active Directory by utilizing Outlook Client to query customer information located in Active Directory. Wrote scripts for file transfer in and out of sharepoint so that business documents could be stored on external media in case of emergency. Programmed ASP.NET internal websites that queried a database to show equipment locations, maintained asp code for security web site that checks for individuals clearance status.

03/06 -- 12/06 Northrop Grumman
Computer Operator 1 TxSDC Datacenter San Angelo, TX
Responsible for monitoring Datacenter Devices including Mainframe, Network and Server in a 24/7 environment. Monitored Helpdesk and contacted customers for approvals on submitted change tickets, Created Helpdesk tickets for various systems and agencies
Prepared offsite tape shipments for Backup Purposes. Submitted schedules on mainframe systems. Sharepoint Project, took on extra assignment and built all internal and external sharepoint sites over a 9 month period.

07/05 -- 03/06 USA Consulting
Contractor at TxSDC Datacenter San Angelo, TX
Responsible for monitoring Datacenter Devices including Mainframe, Network and Server
Worked with customers answering Helpdesk questions. Monitored Helpdesk and contacted customers for approvals on submitted change tickets. Created Helpdesk tickets for various systems and agencies. Prepared offsite tape shipments for Backup Purposes.

05/05 -07/05 Shannon Clinic
PC Technician San Angelo, TX
Worked with users and assisted them in fixing typical PC related problems. Built new users PC's and Laptops. Assisted in setting up new Clinic location. Troubleshot minor network problems.

05/02-05/05 Texas Tech University College of Engineering
Microspecialist Texas Tech University Lubbock, TX
Assisted in deployment, management and maintained a Windows 2003 Forest, Exchange 2003, Securing Network and Server environment, Maintained, monitored, programmed and deployed network switches throughout the College of Engineering
Installed, configured, and deploying College applications including Information Systems Black Ice firewall, SQL servers, Server Backup, SMS, distributed software packages to departments. Assisted departments in deploying and configuring new Hardware and Software. Maintained Hardware inventory, software inventory, and consumable supplies.

04/99 -05/02 Lubbock County Sheriff's Office
Deputy Sheriff Lubbock, TX
Supervised 50 or more individuals daily in a high stress environment. Assisted in Firearms training, qualification for fellow officers, Field Training Officer and Instructor at academy.

10/96-05/02 Self Employed
Lubbock, TX
Custom built computer systems, Small office/home networks.

09/96-10/97 Slaton Police Department
School Resource Officer Slaton, TX
Instructed various ages of children in a classroom setting. Filed Cases with DA's Office,
Monitored juvenile behavior, Founded successful SRO program.

Certifications
See above


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