RESUME DETAILS

OBJECTIVE:
To utilize my skills as a Computer Operator, Microcomputer Support Technician, Network Analyst, Project Manager, Team Lead, Systems Security Analyst and Consultant to gain permanent employment in the near future.

SUMMARY:
As a Network Administrator I have performed installs, configured and maintained many organizations networks. I have performed backups on internal and external weg network servers also designed and supported server systems and supporting software. I am familiar with standard concepts, practices, and procedures within my field. I am a self-starter relying on limited experience and judgment to plan and accomplish goals. I can perform a variety of task, work under general supervision and I can utilize certain degrees of creativity and latitude to complete projects in a timely manner.

EDUCATION:
New Horizons
MCP - Microsoft Windows XPn
National Institute of Technology
Western Michigan University
Currently - CCNA,MCSE cert training

SOFTWARE:
Novell Netware 5.x, NDS, Windows XP 2000/2003, Active Directory v 5, Unix, Office 2004, Dbase, DOS, Lotus notes 6.5, WordPerfect, MS Project, Works, Ghost, MS Mail 3.1, MS Exchange Server, NT (R.A.S.) Server, S-Bridge Internet Mail, Visio, Netscape, IE Blackberry/ Palm PDA, Zen Works 7, Citrix, Checkpoint Firewall , Commando Firewall ,Small Business Server 2000,Dameware 3.8,Loftware,Extra Personal Client, Intermec 2433 Scanners

ADDITIONAL CERTIFICATES:
Project Management Institute's (Successful Project Management, Project Facilitation, Project Estimation, Project Execution Methodology), Leadership Workshop, A+ Certification, Network + Certification, Novell Netware 5, Netware 4.11, (MCP) Windows XP, Windows 2000 Server, Windows 2000 Workstation, NT 4.0 Server and Workstation, Apple, Compaq, Cisco CLSC, Epson, Hewlett-Packard, IBM, Macintosh, NEC, Toshiba, Altos, Intel, AST Desktop Systems, Wyse and Zenith

WORK EXPERIENCE:

8/2007 - Present (Pomeroy) Dana - Torck and Traction Division Contractor
Operations Analyst
* Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization.
* Follows call center procedures in documenting customer issues, troubleshooting steps and resolution in the call-tracking tool.
* Diagnoses customer issues and assigns appropriate support, if outside scope of Support
* Resolves issues and/or ensures resolution of issues.
* Promotes customer relations in tune with company plans and policies
* Installs and maintains hardware and software
* Works with next level of support
* Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements.

7/2007-8/2007
(Pomeroy) Doc Conversion Tech
Contractor

* Install and setup XP work stations to convert DOC Eye World to Lens Crafters & Pearl Vision

4/2006 - 11/2006 Aim Inspections - Contractor - Southfield, MI (Modis)
Network Support Rep III
* Duties included maintaining Windows 2000 Small Business Server
* Adding client access licenses and Use Accounts also configure printers
* Defining client applications using Office Suite with Outlook client and Exchange Server
* Setup RDP for wireless mobile clients
* Configure DHCP Server for Class C IP distribution
* Configure unattended scripts using Sysprep for automated deployment of Ghost workstations
* Create group policy objects to limit users ability to make changes to computers

1/2006 - 4/2006 Continental Teves Contractor Auburn Hills, MI
Technical Professional - Help Desk
* Analyzed, troubleshooting and configuration of customer operating systems including but not limited to Windows 2000/98/95 and XP
* Utilized Perigin ticket tracking system that was designed to provide customer support for 1500-2000 users in order to diagnose and analyze problems with end users
* Used Zenworks in order to provide remote customer support with operation systems including Windows 2000/98/95/XP and People Soft.
* Regulated host monitor reports, along with other related application support

10/2005 - 12/2005 Comerica (Customer Business Systems) Contractor Auburn Hills, MI
Project Lead
* Implement and plan Disaster Recovery Deployment for 50 workstations using Norton Ghost Server
* Create backup images to store on network share drive for data recovery and restores
* Uses sysprep to setup unattended script

11/2004 -10/2005 Comerica (CSS) CCI Contractor Auburn Hills, MI
Technical Professional - Help Desk
* Supplying first level problem determination/resolution on all Comerica systems using Novell and Windows 2000 administration tools.
* Resolve Lotus Notes 6.5 daily issues and configurations failures
* Resolve software problems reported to the Client Resolution Center
* Analyzed and resolved clients problems relating to system issues to Microsoft Office Suite and third party applications
* Reviewing problems/records in service center for resolution activity and adherence to problem management processes
* Daily interface with second and third level support areas within Comerica and vendors to ensure problems are resolved in a timely manner

3/2004 - 9/2004 K-Mart CCI Contractor
Technical Support Representative
* Maintained server backups using Veritas Backup Exec Level II support and resolution of PC/Server hardware and software problems
* Provide 24-hour support for all server outages using remote monitoring tools via VPN
* Involved in developing and maintained corporate knowledge base for the TCP/IP LAN / PC environment
* Served as a technical resource to the client support center
* Travel between various Michigan office to perform Directory Services Administration
* Served as a technical resource to field teams and the client support center to perform Novell and Windows server hardware maintenance and backup functions as required

2003 - 2004 Kforce Staffing Contractor
* Rolled out a joint project with HP & Seven 11 stores to upgrade their old NCR 3271/3272 servers to the new HP servers converting Dial up modems to Cisco Routers
* Utilize Norton Ghost Disaster Recovery Software to backup and restore data for upgrade
* Updated user security to local Windows 2000 workstations

1998 - 2004 Perot Systems (Various Qualifications & Locations)
Analyst
* Configuration and installation of organization's network using Netware 4x and 5x
* Build Windows 2000 Servers for multi platform applications
* Performed system backups using Arc serve and Seagate Backup exec
* Planning and implementation of Windows XP upgrades
* Installed and maintained servers
* Tracked hardware inventory using ZEN Works inventory tracking
* Team Lead in the rollout of Desktop Remote Control and Helpdesk using Zen Package Suite
* Site support for all Perot Associates resolving user problems related to workstations or communication lines
* Provided problem analysis support for application systems and computer operations
* Maintained Data Security

Lan Administrator
* Installation of server based software such as Citrix Server and Metaframe, to allow remote users to have faster processing speeds over a remote dialup of IP connections to the servers with average hardware
* Supplied third level support to help desk and desktop techs
* Served as liaison between client and account manager to insure technical solutions meet the organizational needs

\

1994 - 1998 PMH Caramanning
Lan Administrator
* Project management network design of NetWare 3.x and NT 4.0 Servers
* Worked with internet, switches, routers, exchange server, hardware/software, troubleshooting, installation and configuration of IPX/SPX, TCP/IP, NetBIOS, remote communications and voice communications
* Project development, network infrastructure planning, financial analysis, structured wiring and Ethernet topologies

1992 - 1994 O/E Systems
Field Service Technician Metro Detroit/Troy, MI
* Providing onsite support as a HP, Compaq, IBM, Wyse, AST, Apple, Cert Service provider

1990 - 1992 Inacomp computer Center
Field Service Technician
* Installation, maintenance and management of hardware and software for the metropolitan area
* Component level repair of multi-user systems and their associated peripherals installed at client sites
* Performed in shop repair and diagnostic testing to ensure quality production with low return rate

1987 - 1990 Automated Business Systems & Services, Inc.
Project Manager
* Site management training for Upper Level Government Officials
* System support of the center point network based workstation for government contracting
* Field engineering for standalone computers and their peripherals

Certifications
See above

CONTACT DETAILS

You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-MI-Detroit »
View all resumes in US-MI »

View other IT Network Support resumes, System / Network Administrator resumes

Resume of IT Network Support