Resume of Program Manager

Title
Program Manager

Primary Skills
Program management, project management, SDLC

Location
US-NJ-Edison

Posted
Aug-28-07


Senior Project/Program Manager

SUMMARY:
• 15 years of experience as a project manager in the financial industry with companies such as Citibank, JP Morgan Chase, Bank of America, Citicorp, Merrill Lynch, and NYSE/SIAC.
• 9 years of experience as a Senior Project Manager and program management office developer for complex financial and process improvement technology projects, compliance, disaster recovery, call centers, datacenters, operations, development, full cycle testing, risk management and process improvements experience.
• 15 years of strong investment banking experience with significant vertical industry experience in consumer banking and financial services.
• 15 years of experience in consulting with global financial firms and investment banking.
• 15 years of overall project manager experience.
• PMP certified.
• 15 years of project manager experience with personnel responsibilities in a dotted line model.
• 15 years of experience as a project manager with various complex projects across many business units and technology departments.
• 7 years of experience as a project manager ensuring common standards for accurate tracking and reporting of progress.
• 15 years of solid project management experience in an environment with strict and aggressive deadlines.
• 7 years of experience as a project manager that has used protocols templates for project planning/tracking, status, issues/risks/actions reporting as established by the PMO.
• 7 years of extensive PMO experience.
• Experience being responsible for compliance, auditing for SOX, quality management and SDLC process to ensure that product groups are compliant with the processes and in their usage of tools to address any firm-wide initiatives across the department as outlined by firm policies.
• Experience being responsible for overall program status tracking and reporting.
• Experienced in co-ordination facilitation for firm-wide initiatives.
• Experience preparing and distributing of weekly/monthly reporting.
• Steering Committee reporting experience.
• Experience with product group leads.
• Experience with multi-year initiatives.
• Ensured successful completion of projects by creating/reviewing several levels of documentation including but not limited to requirements, functional specifications and postmortem analysis.

OBJECTIVE:
To find a challenging position with an established company in a stable environment using the many facets of my extensive expertise, skill sets and experience as well as to bring my enthusiasm, desire and strong will for success to the table.

EXPERIENCE:

Management Consultant 2001 - Present

Clients Included:
Bertelsmann Music Group, Merrill Lynch Investment Management, JPMorgan Chase, IBM, American Express

Project/Program Management
• Results-driven leader adept at creating the vision and getting the job done in the most timely and cost effective manner with the ability to see the big picture and to “think outside the box” to complete all given tasks.
• Contracted with firms to oversee multiple complex projects and prioritizing competing high-priority projects, which often required considerable resources and high levels of functional integration, along with “managing up” to multiple levels of corporate executives including VPs and SVPs
• Responsible for global enterprise solutions which includes interfacing with management and C-level executives during the discovery, analysis, and recommendation of solutions for projects such as entertainment systems, T&E systems, portal designs, call centers, data centers and testing facilities that include end to end design, as well as end to end deployment, business operations, compliance operations, data center operations, call center operations, technology operations, security operations, financial systems design, gap analysis, technology interfaces, as well as online status to provide the project sponsors, employees and corporate C-level executives with ongoing full phase status including project phase post mortem analysis to identify areas for new strategic approach.
• Solid background in Project/Program Management (PMO) methodologies.
• Set up global Project Management Offices in the entertainment, investment banking and consumer banking arenas following PMI's prescribed project processes to improve businesses best practices at an enterprise level.
• Developed project strategy documents, project ROI documentation, and established project management process to avoid having to continue to rescue projects for multi-year initiatives.
• Project Manager with personnel responsibilities in a matrix dotted line model for geographically dispersed teams including, steering committee management, staffing, vendor management, communications, risk and issue management for senior executives, managers including budget plans.
• My experience also includes being responsible for coordinating high-level management of multiple related projects, ongoing development which were directed toward common enterprise objectives.
• Adept at working on multiple complex projects and prioritizing deliverables to meet aggressive deadlines; interacting with various levels of management; and establishing and maintaining on-going business relationships.
• Firm believer in “leading by example” to my peers and colleagues, establishing a firm project management foundation for all programs and/or projects.
• Managed, mentored and provided input based on past experiences and expertise relating to project/program technology initiatives that impacted single functions or systems within a department.
• A team-oriented problem solver with excellent analytical, interpersonal, planning, and coordination skills; a high degree of initiative and ability to work independently and follow-through on assignments.
• Introduced new technologies to spearhead process redefinitions and gaining ROI's.
• Extensive hands-on manager with track record in efficiency and productivity improvements.
• Daily interaction and communication management to internal and external resources.
• Maintained overall program schedule to control scope creep and project baselines as well as budgets.
• Responsible for budget process redefinition with the business unit and IT infrastructure groups.
• Offshore and onshore management of technical resources and contracts.
• SOX compliance management.

Product Manager
• Product/testing manager for American Express' air/car/hotel/cruise travel site, including new product offerings and full development lifecycle.
• Acted as business liaison between Amex and Travelocity business and development teams.
• Product manager for an intellectual property and contract management system, including new product offerings and full development lifecycle by managing internal and external employee's and contractors.
• Worked with Bertelsmann Music Group (Media) to improve accountability on the royalty systems, T&E system design and mainframe migration to SAP platform.
• Designed new Travel and Expense system for Bertelsmann for 4000 users using Concurrent systems including general ledger structures and accounting practices.
• Effective facilitation and issue management skills for managing call center designs and build-outs.
• Managed onshore and offshore vendor contract relationships and establishing communication plans.
• Obtained, mentored and developed teams to staff all of our projects.
• Created global QA service offerings.
• Introduced collaborative portal technologies for enterprises.
• Detailed knowledge of typical IT allocation processes.
• Maintained mainframe systems operations and SAP FI/CO migration for over 2000 users at Bertelsmann.
• Kicked off Bertelsmann enterprise business-to-employee portal redesign in efforts to migrate mainframe operations to SAP platform.
• This also included an intellectual property, contract management system re-architecture, disaster recovery, business continuity, security programs, travel and expense, and a financial tracking system.

Vision Communication:
• Responsible for senior management communications through portal, PowerPoint presentations, video presentations and process re-engineering.
• Produced and directed videos for corporate and educational institutions.
• Responsible for full cycle video productions and well as full editing skills to support product needed.

Bank of America 2000-2001

E-Commerce Director Global Corporate Investment Bank (GCIB)
• Oversaw daily enterprise initiatives and managed geographically dispersed teams including, steering committee management, staffing, vendor management, communications, risk and issue management for senior executives, managers and staff including budget plans and architectural review.
• Set up PMO for strategic portfolios and monitored performance metrics for investments and projects by revamping project approval system to improve business best practices at an enterprise level.
• Strong customer-service focus combined with business and technology acumen.
• Steering committee team member responsible for starting unified e-commerce business unit, product offering and business strategy.
• Designed a new banking portal requiring consolidation and prioritization of 150+ mission-critical projects in 17 business units.
• Managed budget approval and reported full P&L on $80,000,000 technology budget and $20,000,000 division budget.
• Responsible for final budget approvals, program review, vendor review, premises planning, and strategic alliances by product line before dollars we distributed from senior management.
• Slashed 26MM from 80MM.
• Liaison to ensure that he technology teams were addressing the business requirements of all projects and establishing the communications plans and executing the communications.
• Acted as liaison between technology and business units to manage overall projects and strategic direction.
• Ensured that the design and integration of proposed projects, leading to the development and growth of the business through effective use of enterprise technology.
• Collaborated with clients, staff members, and IT colleagues to define detailed customer requirements and system interfaces, evaluate available technologies, and determine technical solutions.
• Introduced new collaborative portal technologies for enterprises through GCIB.
• Managed process re-engineering to help maintain IT budgets as well improve enterprise level efficiencies, including but not limited to managing IT-driven business process initiatives designed to improve efficiency and business best practices at an enterprise level.
• Broke away from silo duplication.
• Participated in cost transparency or expense reduction efforts.
• Created and designed the E-based automated reporting and project approval, PMO methodology and change control for Bank of America e-Commerce.
• E-based PMO gained ROI's and Business units technology positioning as well as saving over 40% of a multimillion-dollar annual budget, and continues to save millions annually for GCIB.
• Responsible for offshore and onshore vendor and sourcing review and management.
• Managed programs where the significant portion of the resources didn't report to me and had competing priorities.
• Offshore and onshore management of technical resources and contract negotiations.
• Responsible for Data center management, consolidation and Contingency.
• Responsible for SEC reporting, compliance and audit controls.
• Responsible for reporting on monthly financials and reporting across all business units.
.

Citicorp/Citigroup 1998-2000

Senior Vice President/Global Technology Project/Program Manager
• Key role in building Citibank Online daily from concept to launch for business and technology process re-engineering.
• Interfaced with management and C-level executives during the discovery, analysis, and recommendation of solutions.
• Technical Program/Project Manager responsible for delivering global consolidation projects including a banking portal and Electronic Banking Recruitment Center
• Responsible for full lifecycle product development and implementation of interactive video banking product.
• Lead complex project/program JAD sessions, conducted interviews, scheduled and facilitated work sessions to complete all enterprise technology initiatives.
• Introduced new collaborative portal technologies globally.
• Spearheaded web development of credit cards, check processing, campus (smart) cards, call centers, data centers by introducing and developing new technologies.
• Projects included the development of new video banking system, a Campus Card Management System, new bank credit card projects and new bank DDA projects
• Managed architecture, ATM, QA, inside and outside development teams, system integration and production teams to improve efficiency and business best practices at an enterprise level.
• Ensured that the design and integration of proposed projects, leading to the development and growth of the business through effective use of enterprise technology.
• Responsible for all communications betweens senior level executives, staff and third party vendors.
• Responsible for resource management and acquisitions for both internal and external resources.
• Collaborated with clients, staff members, and IT colleagues to define detailed customer requirements and system interfaces, evaluate available technologies, and determine technical solutions.
• Found appropriate technologies for new ventures and existing projects.
• Reviewed existing project documentation and analyzed to gain a better understanding of project architecture, design, operational characteristics, and functionality.
• Facilitated the completion of project activities, identify barriers, assess and monitor progress of project activities, and support the problem resolution process by providing input to, or recommending solutions, as necessary.
• Extensive hands-on manager to oversee program success.
• Managed development, integrated system test, user acceptance test and production call-center teams.
• Identified gaps in the business processes and develop specifications to address gaps and resolve cross-functional issues.
• Worked with the project and process teams to resolve production and integrity issues as well as coordinated effective efforts.
• Evaluated and advised on project performance, and assessed progress against strategic and tactical project plans.
• Managed offshore and onshore management of technical resources.
• A team-oriented problem solver with excellent analytical, interpersonal, planning, and coordination skills; a high degree of initiative and ability to work independently and follow-through on assignments.

Contractor 1988-1998

Global Contingency Manager - JP Morgan
• Project manager for multi-year global business continuity planning initiatives.
• Lead complex project/program JAD sessions, conducted interviews, scheduled and facilitated work sessions to complete all enterprise technology initiatives.
• Managed SunGard and Comdisco recovery sites.
• Acted as Compliance Officer to manage SEC regulations.
• Managed distribution of work product for production, networking maintenance, redesigns and changes to improve business best practices at an enterprise level.
• Managed projects where a significant portion of the resources did not report to me.
• Participated in an outsourcing study and well as part of the outsourcing startup team.
• Global Technical Disaster Recovery PM for Emerging Markets, Foreign Exchange, Commodities, Proprietary Positioning Business and Equities contingency efforts.
• Responsible for certifying, testing and implementing business solutions to meet desired recovery time objectives (RTO's) for 250 applications as well as upgrading all contingency efforts and site locations.
• Responsible for multiple international projects acting as project management liaison to help with the design, rollout and consolidation guidance needed to implement technical solutions for communications and security issues.
• Responsible for SEC compliance, managed all production networking maintenance, redesigns and changes.
• Lead the effort to conduct multiple technical assessments for application pilots needed to be developed to match Recovery time objectives, and service opportunities.
• Daily communication to seniors and business teams with “as gap” analysis and viable solutions.
• Developed better productive and technical solutions based on a thorough understanding of business capabilities, system architecture and other technical considerations through project performance.
• Proved to be a team-oriented problem solver with excellent analytical, interpersonal, planning, and coordination skills; proficiency in verbal and written communication; a high degree of initiative and ability to work independently and follow-through on assignments.
• Reviewed existing project documentation and analyzed to gain a better understanding of project architecture, design, operational characteristics, and functionality.
• Acted in a project management capacity leading a team through full IT solution delivery.
• Accountability included assessing projects for cost of development, deployment, maintenance, availability of resources, and degree of risk.
• Assisted in development of project plans using associated project planning tools, which included work plans, schedules, milestones, critical paths, detailed tasks, and deliverables.
• Reviewed project requirements and development design documents to create and execute functional, regression, system and integration test processes.
• Actively identified any issues or risks associated with a project, escalating them and possibly implementing mitigation strategies for risk prevention and timely resolution.
• Provided post-implementation support, worked with project personnel to resolve client and/or company issues, assisted with the validation of project data and requirements.
• Identified, assessed, and documented project requirements, recommending business priorities and advising company on options, risks and costs versus benefits of various solutions.
• Evaluated and advised on project performance, and assessed progress against strategic contingency and tactical project plans.
• Coordinated all system test and integration for user acceptance testing and government certification before and after entering production.

Merrill Lynch -- Global Project/Program Manager
• Rollout Project Manager responsible for the daily management of a global platform consolidation and a strategic application called Trusted Global Advisor for 36 countries. TGA was a global, multi-year $200 million dollar initiative which included high-end workstations, servers, Multex, electronic research system, portfolio management software, Internet access, SNA, VTAM access, facilities and Reuters services.
• Part of international product development team for TGA platform. Worked with Global Product group leads to refine and stabilize the product.
• Strong customer-service focus combined with business and technology acumen.
• Ensured the successful design and integration of proposed projects, leading to the development and growth of the business through effective use of enterprise technology.
• Managed distributed work of global development and rollout teams including infrastructure blueprints for each of the global location requiring communication plans for 24 hour access.
• Managed the preparation of the technical work plan including definition of tasks, task dependencies, estimates and resource requirements and communications management.
• Lead the effort to conduct a technical assessment and pilots needed to develop code, work plans, responsibilities and service opportunities to improve “IT” process and improve efficiency and business practices at an enterprise level.
• A team-oriented problem solver with excellent analytical, interpersonal, planning, and coordination skills; proficiency in verbal and written communication; a high degree of initiative and ability to work independently and follow-through on assignments.
• Maintained global daily and weekly communications to senior and global personnel, scheduling, help desk operations and consolidations and the site upgrade rollout schedules six months prior to installation.

SIAC/NYSE - Project Manager/System Integrator
• Responsible for managing custom system integration and code projects to equip traders of the New York Stock Exchange with the first wireless hand-held devices for real-time trading.
• Responsible for technology lifecycle and product development for first handheld wireless trading device.
• Responsible for full phase rollout of custom code for integrating UNIX systems with the wireless network on the NYSE floor from development through testing and deployment.
• Responsible for overall technology program status tracking and reporting.
• Assured co-ordination facilitation for firm-wide initiatives.
• Prepared and distributed weekly/monthly reporting.
• Worked with steering committees to ensure successful deployment.
• Worked with product group leads across NYSE and SIAC.
• Upgraded older technology to newer business-driven needs.
• Designed and implemented full contingency planning and disaster recovery for stringent NYSE uptime standards for the wireless application by improving IT driven business process initiatives and technology management processes.
• Solved new HP operating system and security issues to allow for continued development.
• Directed daily the integrated work and communications of 13 development groups on the project.
• Responsible for purchase, configuration, installation and system testing of HP servers.
• Responsible for preventative maintenance on live systems.

AT&T/Lucent/Bellcore -- System Integrator/project manager for electronic billing systems
• Responsible for design, building and maintenance of development facilities for AT&T Optical Storage and Retrieval projects.
• System administration and maintenance for hundreds of scientific workstations and servers as well as laboratories.
• Supported HP 9000 and HP-5000 servers for development and testing labs.
• Saved over $2,000,000 by renegotiating contracts.
• Administered a wide-area network of 300 Sun workstations worldwide.
• Responsible for design, capacity planning, testing, implementation, management and system administration of a dynamic 750 node LAN for use by developers.
• Designed and supported high-speed networks for ten AT&T locations nationwide.
• Design and customized multiple physical AT&T sites for massive growth.

Rutgers University, CAIP CENTER Computer Aids for Industrial Productivity 1/86-8/88

Hardware Engineer
• Led Pilots to integrate all phases of engineering from Rutgers Masters and PhD students in the pharmaceutical and telecommunications companies.
• Responsible for design and implementation of a network of Suns and PCs using Ethernet and StarLAN.
• Designed and implemented an NCube-10 128 node parallel processor network for research and development of all phases of Engineering.
• Established core team for research and development.
• Installed and maintained PCs, graphics terminals and image processing equipment.
• Maintained personal computers, networks, cables, peripherals, internal expansion hardware, and operating systems.

EDUCATION & TECHNICAL TRAINING:
Electrical Engineering - Metro State College, Denver, CO.
Electronic Engineering Technology - Denver Institute of Technology- Denver, CO.
Education - Neve Yerushalayim College for Women -- Jerusalem, Israel

Project Management:
• PMP Certified: CSC, CMM, NCR, HP Customer Openview NNM and IT/Operations, Citicorp Complex Projects.
• Citicorp Conflict Management, MS Front Page, e-Commerce 7 Web marketing essentials, Strategic Thinking.
• Solaris, Oracle, Baan Technical Administration.

Software:
MS Office HTML BaaN Technical various UNIXes
MS PowerPoint NetObjects Fusion Developer SAM Career Builder
MS Project Paint Shop Pro CDM DCE
Primavera Adobe Premiere AIM Streams/UX
Visio Professional Sybase EAM Pinnacle
Adobe PhotoShop Oracle Oracle Project Costing Sony Vegas
Illustrator Oracle Enterprise Manager Alert Swish
Macromedia Director Oracle Financials Reports Eagle Pace
Corel Draw Peoplesoft Forms and Book Star
PhotoShop SQL*Plus MS Access SDLC parameters

PERSONAL QUALITIES:
Versatile, Detailed-Oriented, Results-Oriented, Results-Driven, Leadership Qualities, Decision-Maker, Problem Solver, Personable, Enthusiastic, Highly Motivated, Can Think Outside Of The Box, Can See The Big Picture, Get Along With Others, Hands-On, Courteous, Punctual, Adaptable, Pay Attention To Detail, Ability To Work Within And Accomplish Deadlines, Work Well Under Pressure, Strong Willed, Quick Learner, Organized And A Very Hard Worker, Excellent Verbal and Written Communication skills.

U.S. CITIZEN

*References Available Upon Request


Certifications
PMP


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